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“Very Convenient to the Vancouver Airport: Excellent Self-serve Breakfast” 3 of 5 bubbles
Review of Holiday Inn Express Vancouver Airport

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Holiday Inn Express Vancouver Airport
Ranked #10 of 23 Hotels in Richmond
Certificate of Excellence
Alberta, Canada
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Very Convenient to the Vancouver Airport: Excellent Self-serve Breakfast”
3 of 5 bubbles Reviewed 10 July 2014

The main reason we stayed here was to be close to the Vancouver Airport. The rooms were average -- comfortable and very clean with nice bedding; the bathroom was spotless with free shampoo etc. We were a bit surprised that there were only sheer curtains for the window, this would be a problem if you need a dark room to sleep. The window opened for a breeze which I always appreciate. For an extra cost there is secure parking -- another plus. The elevator too has security as it needs a room key to work.The gym was very good -- a nice view, very clean and with a number of machines. The self-service breakfast was excellent, available quite late and has lots of variety including cooked eggs and bacon. The service at the Front Desk was a bit uneven but Rose was fabulous! There is a free, convenient airport shuttle. Access to a lovely walking path, the Bridgeport Trail, is located just half a block behind the hotel.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ramblingstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review, 17 July 2014
Ramlingstone,

Thank you for taking a few moments to highlight your recent stay with our hotel. We are indeed the closest Holiday Inn Express to the airport and I am very pleased to read that Rose was able to assist you during your stay. The team and I are very fortunate to have her at our hotel and I will ensure she has an opportunity to read your review. Although our windows are equipped with shears, we do have black our screens in all 107 of our rooms, I apologize they were not more visible to make your stay more comfortable. From Rose and the team, thank you for your business and have a safe summer!

Stephen Crann
General Manager
Holiday Inn Express Vancouver Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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507 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Quebec
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

This is the perfect spot for an overnight stay in Vancouver, when your connecting flights are not the same day. Free and frequent shuttle bus, quiet place, extra clean, very generous breakfast, well located close to the sky train, if you want to go downtown.
Simply loved it.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mammifere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 July 2014 via mobile

Decent hotel, but NOT A SAFE AREA FOR THEFT. My truck was in their locked compound for merely 6 hours before having the contents stolen, right in front of a security camera. Hotel staff called the police, but did not notify me for nearly 2 hours. They offered no compensation and still billed me for the room after having $25,000 worth of my property stolen. Do not expect to have a safe place for your vehicle.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Janine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager5, General Manager at Holiday Inn Express Vancouver Airport, responded to this review, 7 July 2014
JanineE -

The team and I appreciate and understand your frustration with the loss of your property. To clarify, the persons who gained access to our gated facility went above and beyond to gain access by cutting into our metal fence. We were unable to immediately contact you regarding the stolen property because your vehicle information was not left at the front desk. I personally reviewed the video footage of yourselves parking your truck and recognized you and your husband enter the lobby for breakfast a mere 30 minutes after the property was taken. We provided you with the video footage for insurance purposes and we did provide you with a full refund of your room and taxes to assist with your insurance deductible, as you explained this adventure was part of your honeymoon. Your husbands recent stay with our hotel, provided us an opportunity to discuss some people we have in common within his industry and he thanked me again for our efforts and for the refund of the room and taxes. We have very strong deterrents in place for our gated parking facility, however this incident would be the exception not the rule. I do hope you provide us an opportunity to welcome you to the hotel on your next visit to the Vancouver/Richmond area. You have my contact information should you wish to discuss further.

Stephen Crann
General Manager
Holiday Inn Express Vancouver Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 2 July 2014 via mobile

Love this hotel. I am a Marriott girl and this hotel made me feel at home. Picked it because we could keep oir car here for a week while we head up to alaska on a cruise. The rooms are nice and comfortable. Two types of pillows to chose from 4 on each bed. Breakfast included including pancakes. Plus cookies all day to snack on. They have free arpt shuttle snd will arrange for dock shuttle for $15.00. Staff very frendly and helpful. Costco is across the street, if you forgot anything. Great place to stay.

Stayed June 2014, travelled as a couple
Helpful?
Thank Eve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 1 July 2014 via mobile

We like to fly a day early before cruising. Free airport shuttle. Economical choice. Costco is right across the street if you want to eat something cheap. We are members, but dont think you have to be to eat here. Fifteen bucks per person to get you to dock in morning arranged by hotel upon check in.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Allen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Thomas, Canada
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

Excellent hotel.
Holiday Inn Express is lucky to have such a nice shuttle driver as Mel Tan.
He made the trips back an forth to the airport most enjoyable.
He handled the luggage even carrying it into the lobby for my wife and I.
Thank you Mel it was a pleasure meeting you.
The girls at the front desk also helped us with our boarding passes.
Ask for a quiet room if you are a light sleeper across from the Cosco store.
Overall a good place to stay, we enjoyed it.
Tim Hortons is just down the street. ( Short walk)

Room Tip: Ask for a room across from the cosco store.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brm1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

We chose this hotel for convenience as we were departing on a cruise from Vancouver the next day. Before we arrived we had planned to us the free shuttle to the airport, get the sky train down to Vancouver then walk to the cruise terminal.
Check in was easy and the lady was very informative about what the hotel offered. I happened to mention how we were going to get to the cruise terminal. She recommended a shuttle company for CA$15 each. A little more expensive than our original plan but worth it for a door to door service.

The hotel offers free coffee and cookies near 24hrs. The included breakfast was fantastic value. Both hot and cold food juices yoghurts tea and coffee.

The room was very comfortable

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WTPsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Vancouver Airport

Property: Holiday Inn Express Vancouver Airport
Address: 9351 Bridgeport Rd, Richmond, British Columbia V6X 1S3, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Vancouver Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Stay at the Holiday Inn Express Vancouver Airport Hotel Our Richmond (Vancouver), BC hotel is conveniently located near the Vancouver International Airport in Richmond. Home of the 2010 Winter Olympic Games, the city is a hub of culture that will connect you to a plethora of superb attractions. Vancouver exists as a metropolitan refuge surrounded by natural beauty, bringing nature and civilization together. Our Vancouver Airport hotel is close to several sights and attractions like the 2010 Olympic Oval, Buddhist Temple, and the River Rock Casino. The Museum of Anthropology at the University of British Columbia, Granville Island, Gastown and the Steveston Fishing Village are other attractions we encourage travelers to see while staying in our hotel. Vancouver, Canada is a diverse and historic city where vacation dreams come to life. In this bustling metro, film, international trade and technology are all important industries. The versatility of the city presents many opportunities to corporate guests of our hotel. Our Vancouver travelers can rest assured that while staying on our executive floor, they will experience a relaxing, focused environment. During your visit to Vancouver (Richmond), enjoy our choice amenities including the complimentary Express Start Breakfast Bar, high-speed, wireless Internet access and free local calls at the Holiday Inn Express Hotel at the Vancouver Airport. ... more   less 
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Also Known As:
Holiday Inn Express Vancouver Airport Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond

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