We stayed at this hotel for 4 nights when attending my daughters hockey tournament in Richmond. The rooms were a good size, view of the parking lot not great but oh well. It was nice to have a fridge and microwave! The room was clean and incredibly quiet considering how busy it was in the hotel. The kids enjoyed the outdoor pool and the hot tub was nice.
When I first booked our room several months prior I asked about staying on the club floor. I was told that I couldn't because I had children with me. So I was disappointed. While at the hotel, found out several families had booked club rates and were in regular rooms but were given access to the club level, so I was disappointed that this wasn't made apparent to me. I emailed reservations a few days prior to arrival to ask about this again but didn't hear back from reservations until the day after we arrived and they basically said "sorry we are late in getting back to you, have a good stay". So that part was a bit disappointing.
We ate in Harolds several times and the food was always good. We had a team dinner in Harolds one evening with approximately 40 people and we had been warned by a hockey mom who had done a dinner there before about a certain "not so great" server. Well, unlucky for us, we had that server....she was rude, and should not be a waitress.....on at least 3 occasions, we were taken aback by her attitude and comments while she was serving the table. Because it was a team dinner, there was an automatic gratuity added to our bill but had that not been there, she would NOT have been tipped. The blonde waitress I should add, was great, the dark brown haired one was NOT.
Parking was good, and there is alot of things to walk to from the hotel so that was great. Beds were comfortable, bathrooms were roomy, the front desk staff always friendly. All in all, we would definitely consider this hotel again when travelling.
- Official Description (provided by the hotel):
- The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more less
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- Also Known As:
- Best Western Richmond