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“Excellent Stay”

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Sheraton Vancouver Airport Hotel
Ranked #7 of 23 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 July 2014

We were in Richmond for a wedding and booked the Sheraton because of their pay full price first night and then pay your "last two digits of your birthday" for following two nights promotion. The room and amenities were great. The hotel was clean and staff amazing. Special thanks to Amanda at front desk for her great service in ensuring that our stay was as great as it was.

Stayed: July 2014, travelled with family
Thank Jens G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (761)
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428 - 434 of 762 reviews

Reviewed 24 July 2014

I was greeted by a lady (forgot her name, but she is tall) with smiles and respect. I booked this hotel via hotwire.com - I was lucky enough to pick it out. The exterior looks old, but the interior is excellent, I guess it was recently renovated. The room is bright, comfortable bed, bed linens are fresh, bathroom is clean and bright, no smell whatsoever, free starbucks coffee, nice tv, central heat/air-con system - super quiet - cannot hear any noise at all, parking is expensive - $20 per night, Internet charge is $5 / night (unless you are SPG member) WHO in the world still charge internet services???? heated pool (full of kids playing, so we skipped), 2 blocks west of No.3 road, lots of shopping and restaurants with 5 to 10 minute walk. It was a pleasant stay.

Room Tip: If booked directly, the rate would be expensive. If you are lucky enough like me, booked it through...
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Arthur92809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Front desk staff were very pleasant. The room (west tower) itself showed signs of wear and tear and could use updating. However, most important, the bed was comfortable and bed linens very fresh. Individually controlled AC worked well. Refrigerator in room was convenient.
Easy access to and from airport either by hotel airport shuttle bus or Skytrain. Abundant shopping and restaurants within easy walking distance. A car is not required but if you have one expect to pay an outrageous daily parking fee!

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank CalgaryGal2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

what a splendid surprise to find a courtyard oasis with an outdoor pool, hot tub and patio service!
We spent our entire evening outside and enjoyed a pool side dinner. There are also fire pits and nicely landscaped. Such a great spot. We will be back

Room Tip: ask for the pool courtyard room if you want easy access to pool. Great way to keep an eye on your...
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank skooter88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded 28 July 2014

It is nice to hear another guest discovering our Courtyard pool, patio and restaurant space and I appreciate you taking the time to write about it in your online review. The Courtyard area is a bit of a hidden gem and is a welcome an unexpected treat for all of our guests and families.
When the weather is good as has been the case this summer, the Courtyard is a great area to spend the day relaxing.
Thank you again for your comments and we look forward to having you back.

Steve Veinot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

My father in law and I have been staying for a week once per year for the last several years. We still remember this hotel as the Richmond Best Western. Thankfully some of the old staff have stayed especially the pool maintenance staff. Thanks you Joyce for the hospitality and the treats! See you next year! Awesome stay!

Stayed: July 2014
Thank Jonathon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SVeinot, General Manager at Sheraton Vancouver Airport Hotel, responded to this reviewResponded 28 July 2014

Thanks so much for your positive feedback. I truly appreciate hearing from frequent and long standing guests and it is especially rewarding when a hotel Associate is singled out for providing great service. We hope that you continue to enjoy your stays with us.

Warm regards,
Steve Veinot
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

I had the pleasure of eating at the Sheraton Vancouver Airport Hotel in Vancouver at the lounge inside the hotel called Harolds. I was greeted in a polite manor in passing, the real experience happened with my server named Ashley. She was prompt, fun, energetic, and even managed to carry a conversation while the restaurant was busy. From what I could see, the experience Ahley gave me, continued to the other patrons as well.
The food was incredible, with a great menu, and came out quickly.
All in all, This was a nice setting to lounge in and have lunch, while having the pleasure of being served by Ashley. Highly reccommend this place, especially if you live in Richmond, BC

Room Tip: Be polite and courteous, and make sure you register your liscence plate with the staff at the front...
  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Michaelgeorgehutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

The reservation team at this hotel must be praised for their standards. From the minute of booking, I received excellent efficient service with booking confirmation, airport transfer, checkin and check out.
I even received an email providing weather forecast during my stay which was helpful when packing.

Good size room with 2 queen size beds. Very comfortable mattresses and pillows and nice bedding. Our room overlooked the pool so it was great for the kids to pop out and swim when they wanted.

We had 3 suitcases plus hand luggage and found storage was a bit limited. Cases were left lying on floors and we hung up some garments and left the rest of our clothing in the case.

Adequate bathroom with shower over bath.

Room equipped with TV, ironing facilities, safe, mini fridge.

The hotel has a Starbucks coffee outlet opposite reception so that's great for coffee fans.

10 minute walk to the sky train and retail outlets.

Staff are very helpful and pleasant and very efficient at their jobs.

Room 124 is right beside pool and hot tub and vending and ice machine are very close by.

Complimentary towels at the pool was welcome.

Apart from the limited storage, I loved this one.

Room Tip: 124 is a ground floor room very near the pool.
  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank MaidoftheLoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Vancouver Airport Hotel

Address: 7551 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#10 Business Hotel in Richmond
#11 Romantic Hotel in Richmond
Price Range: £177 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Vancouver Airport Hotel 4*
Number of rooms: 390
Official Description (provided by the hotel):
The Sheraton Vancouver Airport offers guests the best of many worlds: the luxury of an upper upscale experience minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, British Columbia's many business districts and the pleasure of residing steps from shopping and unforgettable cultural experiences. Relax and enjoy the comforts of a restful sleep in a spacious guest rooms featuring the Sheraton Sweet Sleeper Bed or connect with family & friends in Starbuck's or Harold's Bistro & Bar. ... more   less 
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Also Known As:
Best Western Richmond

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