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“Abercorn, good place to park and cruise”

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BEST WESTERN PLUS Abercorn Inn
Ranked #14 of 23 Hotels in Richmond
Maple Ridge BC Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Abercorn, good place to park and cruise”
4 of 5 bubbles Reviewed 6 July 2012

We have stayed at this hotel a few times before but this is my first review on Tripadvisor for this hotel.

I booked a 14 day park and stay King room for the first week of June 2012. We arrived mid afternoon on a Saturday and checked in right away. I parked the car in the back lot as we were leaving for a 14 day cruise to Alaska the next day. This is an older hotel that has been completely renovated. We had an excellent room on the third floor near the elevator. There was no hallway noise even being so close to the elevator. The room was nicely decorated and very clean.

We ate dinner in the pub on the main floor. Pub food but well done. Several local beers on tap and a variety of bottled beers. You can order wine by the glass, carafe or a bottle. They also make cocktails. The server Kathleen is the "best". She welcomed everyone into the pub as though she was welcoming them into her home.

The breakfast (included in the room rate) next morning was in the pub - amazing how lighting can make such a difference. The room was bright and clean. Breakfast was buffet style, well prepared and had many choices. Fresh fruit, eggs, hash browns, ham, cereals, toast, English muffins,several juices, coffee and tea. A staff member was making sure everything was replenished and keeping the area clean.

The front desk staff recommended the a company Vancouver Shuttle & Charter who offer seasonal shuttle service from local Richmond hotels to the cruise ship pier in Vancouver. We called them from our room at no cost and booked a space on the bus for the next morning. The shuttle arrived at the scheduled time. The driver took care of the luggage from the hotel and the next time we saw was in our cruise stateroom. The cost for the shuttle to the cruise port was $14.00 per person tax in. Upon our return, 14 days later we hopped into our car and headed home.
I would recommend this hotel and in fact have booked another park and stay this coming Fall.

  • Stayed June 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank MandMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 6 July 2012
Dear MandMT,

Thank you for taking the time to write such a detail review of our property! Even I could not describe our services and amenities better than you do. It is guest like you that motivates us to do even better. The Abercorn Inn are still continuing to upgrade ourselves to provide the best services and products to our loyal guests.

Thank you once again and stay tune for our updates.

Regards,

Meggy Ho
General Manager
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808 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
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English first
Duncan, British Columbia, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 July 2012

We stayed a night before our transcontinental flight and were delighted with the small size or the building, the very clean and comfortable rooms along with the free breakfasts. The staff was professional and very efficient. I meant to tell the management how beautiful the flowers and plantings are at the front of the inn. We parked the car for 2 weeks there also as part of the package. The free shuttle to the airport runs every half hour. Highly recommend this establishment and would be very happy to stay again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Leslie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 6 July 2012
Dear Leslie L,

Thank you for your comments. I am delighted to hear that you like our landscaping as we recently had it done for the summer. We have an excellent landscaper that works for us. Every summer, the hanging baskets is one of our Abercorn Inn's highlights. I am also pleased to hear that you liked our newly renovated rooms. As well, to know that our staff has exceeded your expectations. Thank you once again and we hope to see you very soon!

Regards,

Meggy Ho
General Manager
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Ontario
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 June 2012

My wife and I stayed one night at the Abercorn on our way to Alasks (Anchorage), and stayed at it again for one night on our way back home. The desk staff were attentive, checked us in and out fast, and dealt quickly with minor requests we had. The room was just fine for us (tired travellers just wanting a good meal and quiet night's sleep). The best part, however, was their restaurant, which advertises itself as one of the best around -- and indeed it is. The servers had a warm, relaxing attitude and the menu was as good as you would find in many top places downtown. The only (small) downside was the fitness room, which was pretty spartan and just had one of each type of machine, but it did the job.
We'd certainly stay there again.

Room Tip: Pick a room facing away from the main street.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 2 July 2012
Dear RVW,

Thank you for your comments and I will surely pass down the compliments to our staff. We live and breathe Best Western's vision of "Leading the Industry with Superior Customer Care." Thank you and hope to see you at the Abercorn Inn in the very near future.

Regards,

Meggy Ho
General Manager
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New York City, New York
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 June 2012

This quaint Scottish themed airport hotel is very cosy and welcoming, unlike most of the airport hotels I've stayed in before.

No complaints: The airport shuttle comes twice hourly. Good food in the hotel restaurant, particularly the included breakfast buffet. The beer on tap is from the local Granville Island brewery - the honey lager is great. Internet is free and fast. Bathroom clean and water is strong and hot.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 2 July 2012
Dear Emily P,

Thank you for taking the time to write us such a lovely review. We strive to retain the Scottish charm of our hotel as that is what makes us stand out from the rest of our competitor! I am glad that you enjoyed the service that we have provided you. Thank you once again and hope to see you at the Abercorn Inn again very soon!

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
195 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

Stayed here a few days ago for one night after a 24 hr flight/airport ordeal and boy, what a treat. Spacious and clean room with a king size bed fit for royalty. Big TV with all the working parts. In the morning we went downstairs for their complimentary buffet breakfast and lucked out again. Breakfast was more then expected, lots of choice and food was hot and fresh. Coffee was perfect. People working in the lounge/breakfast area were pleasant and welcoming. We used the shuttle from and to the airport and it was on time exactly. Even the shuttle bus driver was terrific. I noticed that there is a Costco across the street but shopping wasn't on the agenda. The next time we are in the Richmond area, this is the place we will be staying.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 22 June 2012
Dear Taber,

Thank you for your comments. It is guests like you that brings a smile to our faces and motivates us to provide superior customer service at all times! We hope to see you again soon! :)

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 June 2012

Arrived a day early for hotel booking. Ok fine, I take responsibility for that. Gal at front desk told us her computer system didn't allow her to check which rooms were available since end of business day compiling. So she gave us a few room options to go "CHECK OURSELVES" if someone is there HAHAHAHA! Can you imagine??? Knock Knock! at like 1am! Oh sorry, didn't mean to interrupt...just "CHECKING" if someone is here! Finally she went and checke HERSELF...oh how nice for service! The continental breakie was also very mediocre prior to shuttle ride to airport! I've most definitely stayed at wayyyy better Best Westerns

Room Tip: Try to show up on a day where rooms don't need to be shared with strangers...oh oops! sorry to d...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SongWon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggy H, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 16 June 2012
Dear SongWon,

Thank you for your comments. I am shocked to have read what you wrote as this is certainly a check in procedure no hotels would ever perform. Should a guest have checked in a day earlier, we would strive our best to offer a vacant ready room for our guest and assist them in changing their reservation. Depending on the hotel's policy, most should have rooms ready by 3pm - 4:30pm on the day of arrival. The status of the rooms are updated on our system and a housekeeping report is also at the front desk to ensure everything matches. In addition, by 1am any remaining rooms must be vacant ready.

In regards to breakfast, I do apologize that you did not enjoy the "to go breakfast" we have provided for early risers. We strive our best to provide what we can for guests that cannot take advantage of our complimentary full hot breakfast. It has received much compliments as you can see in other trip advisor reviews below.

It is unfortunate that you did not enjoy your stay with us and have not fully taken advantage of the service and amenities we offer. The Abercorn Inn have recently received an award from Trip Advisor for Excellence, thus, I sincerely invite you to come experience our property again as providing superior product and service has been certified and guaranteed by our guests.

Regards,

Meggy Ho
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

Vancouver, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

Great place to stay if you are in the Richmond area. Stayed two nights and while it is an older hotel .. the rooms are nicely redone, you're handy to just about anywhere in Vancouver and wow .. this Best Western has to be one of the top two locations for the free breakfast. Not hard to tell they have a chef that loves to cook .. and knows that the little things can make a breakfast a hit versus .. so/so. Great value for your dollar, friendly staff .. and a hearty breakfast to start your day.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BfromKtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggy H, General Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 4 June 2012
Dear BfromKtown,

Thank you for your comments and we are extremely glad that you loved our breakfast. Last year, we put in a lot of time and effort to renovate our breakfast area, upgraded our breakfast items and also put in a waffle maker recently! Our A la carte breakfast menu is also a "must try" as we are famous for our eggs benedict. We hope to see you again soon and do try our eggs benny next time! :)

Regards,

Meggy Ho
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Abercorn Inn

Property: BEST WESTERN PLUS Abercorn Inn
Address: 9260 Bridgeport Rd, Richmond, British Columbia V6X 1S1, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #14 of 23 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Abercorn Inn 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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