We decided to book this hotel (for 4 nights) instead of "our usual hotel" in Richmond, even though it was not as conveniently situated (for us) and was a little more expensive. The decision was made due to the recent promotion for Aeroplan Miles. The exterior of the hotel looks attractive with it's Tudor style and with the beautiful hanging baskets of flowers. The room was spacious, bedding was very nice and the room was spotless. It had a coffee maker as well as a small refrigerator. A nice touch was the remote control sitting in a cloth 'sleeve' indicating that it was clean. We were next to a main road but the noise was minimal when the window was closed. One slight negative was that the air condition/heater had a noisy rattle when it was on. I did report this upon leaving. We had no problem parking each night.
It was very nice to have a dining room & lounge on site. We enjoyed a couple of drinks nightly in the lounge. One night there was Karaoke in the lounge. This was the evening that we had decided to eat in the hotel dining room which is connected to the lounge. I found the music very loud and intrusive so we moved as far as we could from the lounge doors but it was still irritating. There are doors on each end of the lounge, both that connect to the dining room. Too bad that these doors cannot be closed to spare the diners.
The first morning after arrival I used the voucher for the 'free' breakfast. It offered the usual (buffet) continental-type items as well as scrambled eggs, ham slices and fried potatoes. I enjoyed the fresh fruit bowl as well. I like yogurt but for some reason I did not care to see the "huge" amount sitting in the large bowl. I did take some and it was fine. I guess it just looks so 'exposed'. The breakfast area was quiet that morning when I was there and it was getting busy just as I left. On the week-end, my husband and I both went down for the breakfast. It was an absolute "zoo". My husband observed (what I had failed to take note of previously) the lay-out of the buffet. It is absolutely unworkable, unusable, undesirable. Although there were many, MANY, people there, it could have had better "flow". The first flaw is the U-shape of the area. Second flaw, all beverages were at the back, coffee in one corner and the juices in the other corner. Drinks (cutlery, napkins) are the common denominator at buffets and should be totally accessible by being right at the front, and maybe even totally removed away from it. NO ONE COULD MOVE IN OR OUT at one point. Seriously. The staff member trying to bring in the coffee could NOT get in to the back of the "U". I was beside her and just wanted a refill of coffee so she poured it right there. I then took the carafe and filled my husband's cup as well. Get that coffee station and juice tank OUT OF THERE. There was absolutely no "flow" to the buffet, no logic to the buffet, no enjoyment of the buffet that day. The numbers of people were NOT the main problem. My husband went so far as to wonder if this is deliberate, to discourage people from eating the "free breakfast". I am more forgiving and believe that it is just poor design, lack of experience, or whatever. Regardless, my husband absolutely refused to go there the next morning so we went to Denny's just a few blocks away. That says a lot because my husband is usually the easiest person to please. When we checked out, I returned 4 breakfast vouchers to the front desk person who made no comment.
Will we stay at this hotel again? Absolutely, we are already booked for next month. If the manager reads this review, perhaps the buffet flaw will be addressed.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Expedia, TripOnline SA, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Abercorn Inn Vancouver Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western