We stayed here for one night.
We booked here because: we had a $100 BW travel card, making the stay $22 out of pocket, free breakfast, proximity to airport and access to a free shuttle.
Check in- quick and efficient. Checked in at 1 p.m. and our room was available right away.
Room - clean, smelled fine and mostly updated (only hints of the 1970s available in some of the woodwork near the ceiling). Bed, pillows and bedding were fine - no issues.
Staff - we got the same front desk clerk both days. She was friendly and helpful.
Free breakfast - average as far as free hotel breakfasts are concerned. Eggs not great, but the baked goods which LOOKED dried out were quite buttery and nice!
Restaurant - we ate lunch here after we checked in. In need of updating, especially the upholstery on chairs which was very shabby and old. Service a bit slow, issues with bill later, but the food was actually really good - try the quesadillas.... or the salad with the grilled chicken and avocado etc!
Shuttle - We were checked out by 9:15 and ready to take the free shuttle to the airport. Flight at 11 (normally we don't cut it close but we weren't travelling with children, we were staying so close by, it was a sunday morning... and we had only carry-on luggage. The shuttle is supposed to come every half hour (9:30, 10, etc). From 9:15 until after 10, the shuttle never came. Upon inquiring at the front desk, she radioed the shuttle driver several times to confirm he was coming. We got the sense that the shuttle, which appears to be a contracted service with the hotel, and the hotel are a bit at odds with each other. The driver claimed to have come at 9:30 (definitely did not) then changed his story to he was there, but couldn't park due to a tour bus (which was parked off to the side!) so he didn't stop, etc. Kept saying he was on his way but wouldn't give a straight answer. Finally at 10, the front desk clerk called a cab for us (and said the hotel would pay). Cab arrived, we got in... and then the shuttle driver came in, blocked the cab from leaving. Shuttle driver was rude to our cab driver who just wanted to help get us to the airport. He didn't want to move his shuttle which was parked at an angle in such a way that he blocked the front entrance for the cab, as well as access to the entrance at the other end of the lot. Anyway, after a couple of minutes, the shuttle driver moved and finally were on our way and managed to make our flight. (At this point, I guess we could have taken the shuttle, but after what we went through - no way!)
So...in the end, I would stay at the hotel again, but I am not sure I'd trust that shuttle again. I suggest the Abercorn Inn management sort out expectations with the shuttle drivers and/or shuttle company to ensure that the service they advertise and is a big draw for many customers, is provided when promised. (and thank you to the front desk clerk for making sure we got to the airport despite the shuttle).
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- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western