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“Business Trip”

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Best Western Plus Abercorn Inn
Ranked #15 of 23 Hotels in Richmond
Lake Country, British Columbia, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Business Trip”
Reviewed 11 September 2013

This is a smaller hotel but cozy and very well maintained. They have changed the continential breakfast to an $8.00 voucher for breakfast so this can work out a little more expensive if your not careful. I eat a very light healthy breakfast so it works out fine for me.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank RICK H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 12 September 2013
Dear RICK H,

Thank you very much for giving us a five star! We are very glad to hear that you have enjoyed your stay with us. We look forward to welcome you back to Best Western Plus Abercorn Inn on your next visit to Vancouver area.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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841 reviews from our community

Traveller rating
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    85
    41
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
A TripAdvisor Member
Reviewed 10 September 2013

We find that the Best Western chain of hotels is very reliable. We have never had a problem and look for them when we are travelling. The staff is accommodating and the service is excellent. We like the breakfast being included as this is a cost saving.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 11 September 2013
Dear TripAdvisor Member,

Thank You for your wonderful comment on our hotel. We were very happy to see the appreciation you had for the service. Thank you for enjoying yourselves at the Best Western Plus Abercorn Inn in general! We hope to see you again soon!

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2013

Unannounced recent changes in the policy of this hotel, which charges top dollar, became a big disappointment. Staying in the hotel earlier in July the early morning breakfast was excellent...lots of choice. A few weeks ago I booked again but due to " a management decision" the so -called included 'breakfast' was quite frankly horrible. It went from a liberal smorg to a sit down served affair (yes the waiter expected a tip) to cold scrambled eggs served on a cold plate, no toast and a tiny piece of sausage 2 inches along... frankly this offering would be an embarrassment to any other establishment

I will no longer stay at the Best Western Abercorn...generally I like Bst Western hotels but this one is off my list/..for YVR layovers best stay elsewhere...what's annoying to me was there was no announcement of the changes.. . .

Room Tip: Best Western's rooms are generally great.. comfy bed and good service ... the airport shuttle is...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank M0rtimer_Snerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 11 September 2013
Dear M0rtimer_Snerd,

First of all, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Change of breakfast is not simply a management decision it is because restaurant now is under a different company. But their goal is to work with hotel in every way to serve our guests better. Again thank you for your valuable review, your business is very important to us and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

A TripAdvisor Member
Reviewed 5 September 2013

I stayed at this hotel for 4 nights and never had any issues. The room was clean and tidy with a very comfortable bed with duvets. A restaurant and pub were available for quick munchies and the fitness center had a good variety of equipment. Upon check in, however, the staff lack communication and we waited an hour before we were able to get our rooms.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 6 September 2013
Dear a TripAdvisor Member,

Thank you for your valuable review, your business is very important to us!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

I most unfortunately feel this is one of the only Best Western Hotels that I have stayed in that I would NEVER recommend to any traveller. My stay there was by far not the usual quality of most of the Best Western Hotels.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Joanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 6 September 2013
Dear Joanne A,

Thank you for sharing your feedback with us. I am deeply sorry to hear that you had a less than favorable experience during your stay at the Best Western Plus Abercorn Inn. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 September 2013

This hotel was noisy and the interior was dated. The reception was not helpful at all...did not explain where room was or hotel amenities or what breakfast coupons were for. The only good thing about this hotel is the restaurant...the service and food were top notch. Overall a bad experience at this hotel. Not worth the money and I will not be staying there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happytraveller593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 6 September 2013
Dear happytraveller593,

Thank you for your review of your recent stay at Best Western Plus Abercorn Inn. We always appreciate hearing from our guests. Please accept my apologies on behalf of my team for not meeting your expectation and I sincerely hope you give us another opportunity to be of service to you.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level 5 Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 September 2013

This hotel was booked sight unseen. When we arrived, we were greeted with very nice staff.
Our room was very comfortable. The bed was heavenly, it was so comfortable. It is situated close to the rail and two fantastic shopping centres.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Guest Relations Manager at Best Western Plus Abercorn Inn, responded to this review, 4 September 2013
Dear Jackie W,

Thank you very much for giving us a five star! We are very glad to hear that you found the room is nice and clean, and our staff are friendly. We look forward to welcome you back to Best Western Plus Abercorn Inn on your next visit to Vancouver area.

Best Regards,

Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Abercorn Inn

Property: Best Western Plus Abercorn Inn
Address: 9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #15 of 23 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Plus Abercorn Inn 3.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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