We stayed at this hotel, as we have in the past, for its close proximity to the Airport and the benefit of leaving our car for the duration of our vacation as long as you book a night coming and going. We booked the room going using Airmiles and our return stay paying with Mastercard. When we checked in we were told that as we had booked using our Airmiles that we would not have the benefit of the free parking. We spoke to the several staff about this issue and did not get any satisfaction. On checking out we spoke to Steve, the manager and again no satisfaction. Regardless of how we paid for the rooms (Airmiles or cash/credit card) we are Best Western clients and should be accorded any and all privileges that Best Western clients have access to. I felt that we should have been entitled to the free parking or at the very least we should have paid only half the parking. Steve would not even agree to that. We will NOT be staying at this hotel EVER again and we will be looking at other hotel chains other than Best Western for any and all future hotel stays. The rooms were very dated and the white coverlets on the bed were dirty. The rest of the bedding appeared clean though the pillows were of poor quality. Other than that the room cleanliness was ok. For the money we paid, including $70.00 for parking we could have found much nicer place to stay.
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- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western