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“BEWARE”

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Best Western Plus Abercorn Inn
Ranked #15 of 23 Hotels in Richmond
West Kelowna, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“BEWARE”
Reviewed 1 February 2014

We stayed at this hotel, as we have in the past, for its close proximity to the Airport and the benefit of leaving our car for the duration of our vacation as long as you book a night coming and going. We booked the room going using Airmiles and our return stay paying with Mastercard. When we checked in we were told that as we had booked using our Airmiles that we would not have the benefit of the free parking. We spoke to the several staff about this issue and did not get any satisfaction. On checking out we spoke to Steve, the manager and again no satisfaction. Regardless of how we paid for the rooms (Airmiles or cash/credit card) we are Best Western clients and should be accorded any and all privileges that Best Western clients have access to. I felt that we should have been entitled to the free parking or at the very least we should have paid only half the parking. Steve would not even agree to that. We will NOT be staying at this hotel EVER again and we will be looking at other hotel chains other than Best Western for any and all future hotel stays. The rooms were very dated and the white coverlets on the bed were dirty. The rest of the bedding appeared clean though the pillows were of poor quality. Other than that the room cleanliness was ok. For the money we paid, including $70.00 for parking we could have found much nicer place to stay.

  • Stayed January 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
3 Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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838 reviews from our community

Traveller rating
    187
    344
    181
    85
    41
See reviews for
209
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
Montreal, Canada
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 January 2014

My rate should be more 3.5 than 4.
The positives:
-For less than 100$- Free parking, internet and breakfast ( as far as I remember a 10$ coupon).
-Close to the aireport and very easy to find
-Clean room
The negative:
- Noise and cold. Windows are indeed not well insulated.

You get actually what you expect from a motel. Wasn't a wow, just ok especially for 1 night.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EtoileFilanteduSud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abbotsford, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 January 2014

We chose this hotel since it was a reasonable rate and close to the Children's Hospital (I know most would choose it since it is close to the Airport as well). The rooms were clean and average. It was great to have Free parking and a Free breakfast for everyone. The portion of food was very generous. We had a very short stay since we were in at 7pm and out by 8am the next morning.

Room Tip: I don't think it matters
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at Best Western Plus Abercorn Inn, responded to this review, 3 March 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014

The beds were rock hard. The front staff lied to you and rude. no notice of events planned. Hard to get your room cleaned daily. Fridge and shower items were never restocked.Could get information on local travel.Had to get directions from outside contractors. Hotel was under renovations. didnot get the room we paid for.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

Waterloo, Canada
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 January 2014

This is an older hotel that previously (before becoming a Best Western) was probably a suburban Scottish-themed family get-away.
Now, it is mainly dark hallways, with dark walls, and dark tartan carpeting; hallways that are sometimes uphills, and downhills, as one moves between the several additions to the original building. Room furnishings are old, but, to be fair, mattresses and lines are of good quality and fairly new.
The chief attraction, and why we chose it, is that it is very close (minutes of driving) from Vancouver airport (YVR), and so if you are heading out for an early flight, and don't want the hassle of driving.being driven from downtown, this is a good choice.
There is not much nearby worthy of note, although we did find one excellent restaurant.
One bright note; like many hotels in the Best Western system, this one offers breakfast included in the room price. But, unlike others, where breakfast is in an inadequate-sized room, this one uses the main restaurant, with a very good breakfast buffet (although the usual lineups for the slow waffle makers still happen).

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank GSyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sooke, Canada
1 review
Reviewed 17 January 2014

wonderfull romantic quiet relaxing elegant waterfront luxurious high quality best weekend best price for what we got we recommened it to friends and family and will go there again for sure winter or summer nice pool too!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dietmar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 16 January 2014

Always a great place to stay when en-route through Vancouver, having a meal with friends, and, receiving shuttle service to the airport. Good location for visiting several places in and around Vancouver, and, served by a very helpful staff.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank wdavidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at Best Western Plus Abercorn Inn, responded to this review, 17 January 2014
Dear A TripAdvisor Member,

Thank you very much for giving us a five star! We were very happy to see the appreciation you had for the service in gerenal. We looking forward to provide you with another superior experience!

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Abercorn Inn

Property: Best Western Plus Abercorn Inn
Address: 9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #15 of 23 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Abercorn Inn 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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