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“Worst Experience with a Hotel” 1 of 5 bubbles
Review of BEST WESTERN PLUS Abercorn Inn

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BEST WESTERN PLUS Abercorn Inn
Ranked #13 of 23 Hotels in Richmond
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Worst Experience with a Hotel”
1 of 5 bubbles Reviewed 28 July 2014

My husband and I stayed at the Best Western Plus Abercorn Inn for 4 nights on our honeymoon. It was the worst experience we have ever had when dealing with hotels. Two different nights I had to ask the front desk staff to bring me up multiple sets of sheets before we found clean ones. The sheets on the bed plus multiple sets that were brought up had long black hair on them. My husband and I had to share a towel as the towels had black hair on them as well.

The service in the restaurant was awful. We ate dinner there the first night we were in town as well as we took advantage of the complimentary $8 breakfast 3 out of 4 mornings we were there. Our server NEVER came back and asked how our meal was. Our second breakfast I ordered 2 coffees as they never came back and asked if I wanted a refill at our first breakfast. It wasn't busy and I'm a server, it was terrible service.

I also asked to pay for the room on my debit card and for them NOT to charge the credit card number I provided to hold the room. On our last day, when I went to check out they handed me a receipt saying they'd already charged the room to my card.

If ever back in Vancouver again I will NOT stay here and there was nothing about it I would recommend to others. We chose to stay in Richmond as we were on our honeymoon and after paying for a wedding we couldn't afford a $300 room in downtown Vancouver. However, it became apparent that you get what you pay for.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Bammer8489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 1 August 2014
Dear Bammer8499,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. The areas highlighted by you have been worked upon and corrective steps have been taken so that you do not face these issues again. Thank you again for taking your time to do the review.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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793 reviews from our community

Traveller rating
    180
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    172
    81
    36
See reviews for
197
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117
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Burlington, Ontario, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

Stayed here while passing through Vancouver Airport. It's just 5 km from the airport in Richmond. There is a shuttle. Though we did not figure out how to summon it to pick us up we did use it easily to return to YVR the next morning. Rooms are clean, well appointed but perhaps a little tired. Neighbourhood is all busy roads but if you turn left out the doors and walk 10 mins, there is an excellent Chinese supermarket with fresh food and a plaza with a Burger King and a Subway. The hotel also has a bar/restaurant where the very good, freshly made and COMPLIMENTARY breakfast is served on real china plates to be eaten with real metal cutlery. None of this styrofoam, plastic, heatlamp, rubber eggs and cold sausage garbage that you see at the chain hotels at their free breakfasts. If the price you get is reasonable then there is no reason you should not choose the Abercorn Inn.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 1 August 2014
Dear Richard D,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherwood, Oregon
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Pleasantly surprised how quiet the room was considering how close the hotel was to the airport. After a long day of driving, we did not want to drive around town looking for a place to eat. We had a delicious and satisfying dinner at the hotel's restaurant. Reasonably priced and very tasty. Good Bloody Mary's too. Had breakfast the next morning and was not disappointed. The staff at the hotel was very friendly, nice and accommodating. On our departure, we left some clothes hanging in our closet and forgot to pack them. The hotel staff made sure our clothes were packed neatly in a box and shipped back to our home. Very much appreciated and THANK YOU. We would definitely stay at this hotel again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank CAcherlynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 24 July 2014
Dear CAcherlynn V,

Thank you very much for giving us a five star! We were very happy to see that our services had meet your accommodation needs. We looking forward to provide you with another superior experience!

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minot, North Dakota
Level Contributor
102 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

This hotel is close to the Vancouver airport, the shuttle was on time, every half hour to and from the hotel, it stops at one other hotel also.
The hotel itself is average, clean, nice staff but quite an old hotel in need of some renovations or modernizing.
Breakfast is included in your rate but unlike most hotels this is a sit down order from the menu breakfast not buffet style, service was fast and people seemed to enjoy what was served, I had only toast so can't comment on the other choices!
Costco is across the street and a Starbucks is within walking distance.

  • Stayed July 2014, travelled solo
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank 49909Fiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 24 July 2014
Dear 49909Fiona,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
150 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

Located near to YVR with free transportation with ample parking ($$) at the rear of the hotel for extended stays. Room was clean and had a bar fridge, however hallways are dark and dated. Restaurant staff friendly front desk staff could smile a bit more.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank rodnglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 18 July 2014
Dear rodnglo,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 8 July 2014

If you have options, stay elsewhere. We arrived at midnight and the crib we requested was a pack n' play left unopened. When setting it up we noticed the mattress was crusted in a substance resembling vomit. The hotel is dated, bathrooms are small and the free breakfast is a plated option of eggs and meat or eggs and veg. This was the least pleasant of 4 BW properties we've stayed in the past year. The bright spots were that the bed was comfortable and the airport shuttle ran every 30 min.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank NewtonDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 10 July 2014
Dear NewtonDog,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

Level Contributor
2 reviews
3 of 5 bubbles Reviewed 5 July 2014

The hotel was a little average and the staff were not all that friendly but the restaurant was exceptionally good the food and the service was above average' the free breakfast was a bonus and I would definitely eat at the restaurant again but I would think twice about staying at the hotel unless I was offered a better type of deal.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rod K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, 8 July 2014
Dear Rod K,

Thank you for taking the time to review your recent stay and your positive recommendation about the restaurant! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Abercorn Inn

Property: BEST WESTERN PLUS Abercorn Inn
Address: 9260 Bridgeport Rd, Richmond, British Columbia V6X 1S1, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #13 of 23 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Abercorn Inn 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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