For whatever reason, this hotel has moved away from a very successful buffet breakfast to a 'plated' service breakfast. The menu does not cater for children and there is no intention for it to do so (for example, we were offered a choice of tea or coffee for our kids). There is no cereal bar, no muffins, toast or satisfactory fruit/yoghurt options. When we complained about the breakfast which, incidentally was completely inedible, we received the worst customer service ever from a Duty Manager who could not bring himself to even offer an apology let alone undertake to look at the situation on our behalf. His indifference and ignorance was unprofessional and uncaring. In sum, this hotel fails to meet its Best Western Plus status in every respect; the accommodation is shabby and requires some new life, the breakfast is unsuitable for human consumption and the menu offerings for the restaurant evening service are extremely limited an uninspiring. We will never use this hotel again and will never recommend it to anyone.
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- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western