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“Beware”

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Travelodge Hotel Vancouver Airport
Ranked #23 of 23 Hotels in Richmond
Kelowna BC Canada
Level Contributor
133 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Beware”
Reviewed 16 December 2011

Stayed one night prior to a flight. Room was clean and functional nothing more. Old dumpy van used for airport shuttle. My wifeI was expecting an outside telephone call so she phoned the front desk to ask if there was a charge for receiving calls to the room and was assured there was no charge. The credit card company immediately caught the unauthorized charge of 21.00 for a 20 minuite received call and put a block on the card. A certain amount of trust is assumed by the Travelodge name but that trust was broken here. The fact that the credit card company instantly recognized the deception speaks volumes about this hotel and the brands integrity. Booked on Priceline for a cheap rate and got what I paid for.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WillyDoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Smithers, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 October 2011

I found the staff to be extremely helpful and understood what I needed as I was mid journey. Extremely good value for money.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinRugbyHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budleigh Salterton, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 October 2011

My partner and I stayed in an executive suite. Nice spacious rooms. Quiet. Beds were comfortable, rooms clean. Great deal. Only draw back, check-in can take some time if you're in behind a tour bus!

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrn1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 October 2011

I usually have early morning flights and I was happy to find a reasonable hotel with free airport shuttle service. I was also pleased to see that there weren't any problems with wifi this time round. Restaurant in the building is a plus and I was upgraded to an executive suite... which of course I LOVED! Yes, the place needs a a financial injection to upgrade a few things (the shuttle stalled 6 times on the way to the airport), but I'll be going back.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wowthanku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2011

I stayed at the hotel for 8 days in August, when I came to Ottawa I was bitten by this bugs. Now I tried to do kill them and nothing works. The hotel must get responsibility for this.

  • Stayed August 2011, travelled with friends
    • Location
    • Rooms
Helpful?
1 Thank rick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Travelodge Hotel Vancouver Airport, responded to this review, 19 October 2011
Dear Rick,

We appreciate your time to write a review and in notifying us of this issue you are having. We take top priority when it comes to addressing guest’s dissatisfaction. Since we have not received any reports regarding this incident, it would be difficult for us to follow up. If possible, please contact us and we can look into a full investigation for you.

I am sure you are aware that Bed bugs are now a worldwide concern in the hospitality and health industry, as well as in personal home. As a result, our hotel has a contract with a pest control company that will continually monitor and inspect our hotel, and treat when necessary. Once there is a sighting, our hotel will immediately quarantine the room and the surrounding area to have the pest company come in to treat the room. All of the furniture in the room will also be replaced to avoid any contamination. The room will also be revisited to be inspected in 2 weeks and will be treated again if necessary. Then, this room will be on a continual monitor to be sure that all infestation has been cleaned.

We treat bed bugs issues seriously and will make sure that we provide a clean and safe environment for all of our guests. We take pride in serving our guests and would always love to hear from our guests should there be a complaint or compliment.

Sincerely,
Feroz Khan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

San Bernardino, California
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 September 2011

Free pick up and return to Vancouver airport. Room was on 8th floor and the elevator creaked and groaned all the way up and back down. We had the two queen beds and it was very crowded - not enough room to pull the suitcase between the bed and tv. I don't think it was worth the price, $110, and would check out Super 8 or another economy type hotel if I need a 1-night stay here again.

Room Tip: Definately try to get a room on one of the lower floors.
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank patjohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portage MI USA
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 September 2011

Pick up and return to the airport (free) reasonalble price, excellent restaurant, surpizingly nice rooms.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank gyar27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Hotel Vancouver Airport

Property: Travelodge Hotel Vancouver Airport
Address: 3071 St. Edwards Dr, Richmond, British Columbia V6X 3K4, Canada
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 23 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Travelodge Hotel Vancouver Airport 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Choose from a wide selection of room types, featuring spectacular city views or glorious mountain views. Complimentary high speed internet is available in all rooms to accompany our spacious work desks. Rooms also offer mini-fridges and microwaves for your convenience. Our onsite Pantry restaurant is open daily for breakfast, lunch and dinner or relax after a long day in Alexander's Lounge. Enjoy our indoor pool and hot tub or try out our new fitness centre. Meeting space available for 10 to 50 people. Whether you are here for business or leisure we are conveniently located to all major attractions and shopping and we look forward to hosting you at our world class hotel. ... more   less 
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Also Known As:
Travelodge Vancouver Airport
Travelodge Hotel Richmond
Travel Lodge Richmond
Travelodge Richmond
Richmond Travel Lodge
Richmond Travelodge

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