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“Excellent service by General Manager, Chris Browne”

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Accent Inn Vancouver Airport
Ranked #10 of 23 Hotels in Richmond
Trail, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service by General Manager, Chris Browne”
Reviewed 22 August 2014

I thoroughly enjoy my stays this hotel. We have stayed many here many time over the years. It is convenient to 4 restaurants, very comfortable, and quiet. Staff is friendly. Shuttle service to Airport is good. On our last stay the General Manager, Chris Browne, went the extra mile to be sure our stay was pleasant and stress free. I give 5 stars to Chris.

Room Tip: I always ask for a room facing the back as it is quieter (not facing highway). I also request the D...
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Gail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear Gail W; Wow, thanks for the 5 star review and compliments for Chris. We also think he's a great guy to work for and will make sure he gets your review. Glad you enjoyed the shuttle service and the friendliness of our staff. Look forward to welcoming you back again! Best Wishes!!
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
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English first
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 August 2014

This was my first stay here. The staff are very friendly and accommodating and knowledgeable. Despite having the hot tub closed and having to go to the first floor for ice, I love the place. The location is great and there is a free shuttle to the Skytrain station. There is great bus service available a short walk away. I love how all the marketing materials have humor thrown in. The in-room coffee isn't great, but there's a coffee machine in the lobby. The service exceeded my expectations!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seacoffeelover720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear seacoffeelover720; Thanks for the great review and we look forward to seeing you again, soon. Apologies the Hot-Tub and one of the ice machines were under service and upgrades. Glad you read our fun and jovial ads and marketing material. It allows us to show our fun and genuine side! Look forward to welcoming you back again. Best Wishes!
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vancouver
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 August 2014

I stayed here with 2 children for one night. I requested a room at the back of the hotel and check in accommodated me. Check in was efficient and friendly. The room was very clean, beds were comfortable and the fridge in the room was a bonus as was the free WIFI. The hotel shuttle was on time and the driver was friendly. I would definitely stay here again. I feel that this hotel is good value.

Room Tip: Ask for a room at the back of the hotel. There is no road noise.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank ptcruiser62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear ptcruiser62; Thanks for the nice review. We are committed to providing an exceptional experience to all our valued guests and happy to know that we exceeded your expectations. Glad to know your kids and family had a wonderful stay. Look forward to welcoming back again. Thanks!
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Caboolture, Australia
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 August 2014

For the price this was a great place to stay. With shuttle to and from airport and also to Bridgeport to catch train into town, found it very suitable for our short sojourn from overseas. Ihop next door was handy for breakfasts. Staff were mostly friendly and helpful. It was no problem to leave our luggage under their care for our final day while we went into town after checkout, then caught their shuttle to airport.

Room Tip: Round the back on the upper floor are quieter
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Lively_Liz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear Lively_Liz2014; Thanks for the lovely review and appreciate your compliments and feedback. Glad you enjoyed the convenience of our shuttle bus services, it's a good option of connecting directly to the transit system for easy access to downtown Vancouver and other lower mainland areas. Happy travels and see you soon. Best Wishes!
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Sudbury, Canada
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 August 2014

I recently stayed at this hotel as I was looking for an affordable place to stay close to the airport with a shuttle. The shuttle for this hotel runs every half hour in both directions, which is great. Check in was slow, and the front desk clerk seems to be busy at all times of the day, though service is friendly. Rooms are bare bones, but beds are reasonably comfortable. Cheap 'bulk' toiletries in the bathtub (skin soap smells like lemon Sunlight dish soap and thin waterly shampoo can't muster a lather). Note that unless you have a car, there isn't much closeby, i.e. restaurants or attractions, we were forced to eat at the attached IHop until we picked up our rental. The shuttle that picked us up from the airport was OK, though the driver offered no assistance in hauling my close to 50lb bag into the bus. The next day we took the shuttle back to the airport and had a different driver. This second driver honked on the horn at anyone in front of him who slowed down, including a car that was slowing because of a pedestrian. He swerved sharply to the left at one point, nearly hitting a traffic sign on the side of the road. He also talked on his cell phone while driving. Not sure about the legalities of that in BC, but in Ontario that is certainly illegal, and regardless, likely not the smartest thing to do when you're driving a bus containing a dozen other people.

Room Tip: Stay on the back side of the hotel, the front side facing the highway is LOUD!
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank whippetlovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear whippetlovr; Thanks for your comments and feedback. We are completely suprised about the comments on the shuttle bus driver. We have always received compliments on the shuttle drivers. Safety is of paramount important to us and we have reviewed your feedback with the drivers. Being an environmentally friendly and green hotel we have moved to shower dispensing units in the bathroom. This saves thousands of plastic bottles from going to the landfills. There are a variety of restaurants near the hotel, and more info should have been provided to you. We have developed EL (Experience Local) an interactive webpage/ tool with the assistance of our guests, and staff to recommend restaurants, attractions etc. Please visit accentinns.com and click on EL. Hope to welcome you back again! Best Wishes.
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Gresham, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014 via mobile

Choosing to stay at this hotel was a poor choice! Came in the room that had a bad odor, a big stain on the carpet, and a big molded spot on the side of the toilet! The air conditioning wasn't able to cool the room down because it hardly worked, because of that, my family couldn't sleep at night because it was too hot! The hotel was noisy because of the freeway. The jacuzzi was closed due to unsanitary reasons!!!! I only could wonder what else was unsanitary at this hotel!? It just grossed me out! We will never stay at this hotel again!!

Stayed August 2014, travelled with family
Helpful?
1 Thank traveladvise101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear traveladvise101; Thanks for your comments and feedback. Sincerely apologize for the less that satisfactory experience. These issues are certainly not the norm at the hotel and rest assured we will look into your concerns and correct them. We are committed to providing a positive and memorable experience to our all our guests. Hope you give us another chance to welcome you back again. Sincerely!
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Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2014 via mobile

For the price, we thought this was very good value. Clean, quiet (away from the highway), included breakfast at nearby iHop restaurant, staff friendly. Bed comfy, very good wifi... What more is there to say... Family oriented....

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dmgr2, Manager at Accent Inn Vancouver Airport, responded to this review, 26 August 2014
Dear Harry B; Thanks for posting a review. Appreciate the nice compliments on our hotel, the rooms and the services that we offer our valued guests. Look forward to welcoming you back again, soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Accent Inn Vancouver Airport

Property: Accent Inn Vancouver Airport
Address: 10551 St. Edwards Dr, Richmond, British Columbia V6X 3L8, Canada (Formerly Accent Inn Stay'n Save)
Region: Canada > British Columbia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Richmond
#10 Family Hotel in Richmond
#12 Business Hotel in Richmond
#12 Romantic Hotel in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Accent Inn Vancouver Airport 3*
Number of rooms: 206
Official Description (provided by the hotel):
Accent Inn Vancouver Airport is the ideal accommodation for both the vacation and business traveler. The hotel offers COMPLIMENTARY 24 HOUR SHUTTLE BUS SERVICE TO AND FROM THE VANCOUVER INTERNATIONAL AIRPORT,SOUTH TERMINAL AND SEAPLANE TERMINAL. Accent Inn Vancouver Airport is conveniently located in the city centre near the entertainment and business areas. The River Rock Casino & Theatre is only a few minutes from the hotel and free shuttle service is also provided. The hotel OFFERS FREE SHUTTLE SERVICE TO AND FROM THE CANADA LINE STATION. Take the train to downtown Vancouver, one of North America's most exciting and beautiful cities. Perhaps a visit to the Richmond Olympic Oval made famous during the 2010 Olympics. A few days and nights in the city is always a great experience. ... more   less 
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Also Known As:
Accent Inn Vancouver Airport Hotel Richmond
Accent Hotel Richmond
Accent Hotel Vancouver Airport
Accent Inn Richmond

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