I recently travelled back from New York to Victoria, BC and had planned to overnight at the Holiday in, as the flight was due to arrive just after midnight. We got caught in the horrendous weather, and I phoned the day we were suppose to leave and explained that I wasn't sure what time, or if, we would get there. The young man I spoke to, John Laqui, was so incredibly kind, helpful and more than fair. We did manage to get to the hotel, just past 6 a.m. and another man on the desk knew immediately who I was by name, and had everything ready for us. All I had to do was sign a paper and go to our room to sleep!
In the morning, John was there when we passed through the lobby to the restaurant (also quite good). He was so genuinely pleased that we made it safely. My friend was coming to pick us up and take us to the ferry, but she got terribly lost! When John over heard my conversation, he immediately got on his computer Googled where she was and spent the next 15 minutes talking and guiding my very frazzled friend to the hotel.
I have stayed there before and without question, will stay there again!
I can't remember the last time I had such incredible service in a hotel! They were all fantastic!
- Official Description (provided by the hotel):
- Closest Holiday Inn to the Vancouver Airport. Award-Winning Richmond, BC Hotel Offers Excellent Service For a comfortable stay in a well-appointed hotel, come visit the 100% nonsmoking Holiday Inn Vancouver Airport Hotel in Richmond, BC. Our hotel offers complimentary shuttle bus to the nearby Vancouver International Airport (YVR). Our hotel's location in Richmond puts you in close proximity to both Richmond and downtown Vancouver. Minutes away from the Riverport Sport and Entertainment complex. Spend the day exploring the historic Steveston fishing village, Richmond Centre, River Rock Casino, or head to Vancouver to see Gastown, Chinatown and the beautiful North Shore Mountains. If you're on business in Richmond, BC, our hotel's northern location will give you easy access to McKesson, BC Lotteries, MDSI, CSA Airport Executive Park, Crestwood Corporate Centre, Key West Business Park and the businesses around Vancouver Airport. Our hotel also has 1,900 sq. ft. of meeting space, a business centre and a separate business floor to meet your needs. With amenities like gated parking, our Fogg n' Sudds on-site restaurant and the fitness centre , we go beyond regular hotels near Vancouver to give you the comfort you deserve. Every room has free high-speed Internet access, an iPod clock radio, a cable TV, triple-sheeted bedding and a workspace, ergonomic chair and two-line phone. Our Vancouver Airport hotel's staff looks forward to welcoming you. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Vancouver Airport Hotel Richmond
- Holiday Inn Richmond
- Richmond Holiday Inn