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Executive Airport Plaza Hotel & Conference Centre Richmond
Ranked #21 of 23 Hotels in Richmond
Hurst, TX
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“We had a great time!”
4 of 5 bubbles Reviewed 9 March 2012

I don't think I've ever stayed at a hotel with a friendlier, more hospitable staff. Everyone was enthusiastic and provided great customer service. They seemed genuinely happy to be there, and that positive attitude made our stay much more enjoyable.

The hotel seems to be an older property, but it is in very good condition. Getting into the parking garage was a bit of a challenge, but it felt safe and secure to park our rental car there. The lobby is clean and well lit, and the property is easy enough to navigate without getting lost. The elevators were in great working order, and the hallways were always clean and bright, with an easy to read numbering system.

Our room was on the small side, but very clean and comfortable. The bed and linens were quite satisfactory, and we always got a good night's sleep. A mini-fridge cooled our beverages sufficiently, and was located in a good place in the room. The flat screen TV worked well, but the wireless internet service occasionally faltered.

The bathroom was well lit, and the shampoo, soap, and towels were always of very good quality. The water pressure in the shower was good and the toilets always worked exactly as they were supposed to. My wife made use of the in-room hair dryer without any difficulty whatsoever.

We didn't make use of the pool and fitness center, but some of the other guests seemed to enjoy them. I did, however, spend quite a bit of time in the hot tub room on the roof of the building. I'm a professional musician and I needed to spend a lot of time practicing that week, so the hot tub room offered great acoustics and a wonderful view!

The only snag in our visit happened at the very last day. When we checked in, we were told by the front desk employee that local phone calls were free. However, when we got the bill upon checkout, I discovered that we had been charged $1.10 for each phone call. Obviously there was some misunderstanding, but management was kind enough to credit the charges after some discussion. It would have been nice, though, if there had been some written indication, either printed on the telephone itself or somewhere else in the room, that the hotel charges for phone calls. I probably would have called the front desk to verify before I ever made an outgoing call.

Overall, though, we had a very enjoyable time, and would definitely consider staying there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbcorno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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654 reviews from our community

Traveller rating
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    51
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Simplified) first
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English first
Scotts Mills, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 March 2012

Eileen who made our reservation was great. She helped us get the right kind of accommodations that would make us the most comfortable. The desk clerks on every shift were friendly and each one went the extra mile to serve us. The wait staff in Tivoli's Restaurant were phenomenal - cheerful, friendly, and efficient in taking our orders and getting us going. The managers even helped serve and bus tables- anything to make our event as pleasant and smooth running as could be. Anthony, Meg, Eileen, Alex, Tatiana, Anita,and all staff were top of the chart for customer service and satisfaction
The only negative was that, while internet service was free in the room, wireless internet was only available in a few locations in the hotel.
Our stay was comfortable and we were well cared for.

Room Tip: Executive Tower Suites on the Southwest corner above 9th floor have a lovely view of the roof garden...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PamB427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Hotel is reasonably priced and accessible by free shuttle from the airport. The only disappointment this trip was that The Foggy Dew pub was closed for renos. It will reopen as Ceili's. Overall the hotel is good value foe the money. Rooms are clean and comfortable.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABTraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince Rupert, Canada
1 review
5 of 5 bubbles Reviewed 3 March 2012

I stay at the Plaza when in Vancouver for work. I love this place and so do my coworkers. Rooms are great and have every thing you need. All staff are helpful and accomidating. Location is good too, love The Mad Greek. North tower rooms are my favorate

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

Good clean place with shuttle service to and from the airport.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
penticton, bc
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

Have stayed here twice in the last year and always had good service, nice clean and comfortable rooms and enjoyed the location. Richmond Mall,restaurants, and shopping all close at hand. We will be back.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 21 February 2012

Do not recommend this hotel. Staff gave poor service, w/exception to the actual room, which was clean. The whole place is in need of a makeover! Enjoyed the morning shuttle driver @ 6am!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oderves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Executive Airport Plaza Hotel & Conference Centre Richmond

Property: Executive Airport Plaza Hotel & Conference Centre Richmond
Address: 7311 Westminster Hwy, Richmond, British Columbia V6X 1A3, Canada
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 23 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Executive Airport Plaza Hotel & Conference Centre Richmond 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Executive has long been the preferred choice for business & leisure travelers requiring full service hotel facilities close to the Vancouver International Airport, offering a choice of 290 rooms, suites and 1 & 2 bedroom furnished apartments. We offer 16 meeting and conference rooms seating from 10 - 800 people and over 17,000 sq ft of versatile space for trade shows, conventions, seminars, weddings, board meetings and auto shows. The Executive is located in close proximity to Richmond's business centre and shopping malls and is 5 minutes to the Vancouver International Airport, 5 minutes to Brighouse Station - Canada Line Skytrain and 15 minute drive from downtown Vancouver. We offer 3 restaurants on site, including Carver's Steakhouse, Ceili's Irish Pub and Tivoli's Restaurant. Our facilities include indoor heated pool, hot tub, fitness centre and rooftop garden and jogging trail. For our guests convenience, we offer a complimentary airport shuttle. ... more   less 
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Also Known As:
Executive Airport Plaza Richmond

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