I thought with so many great hotels in the area (including Sheraton) that shares the same parking lot that the Marriot would go above and beyond to make customers happy. Upon check-in they could not find my reservation, or offer a solution to a parking lot that was completely full. The room I had (a suite) was dirty and the garbage can was full of trash and the toilet not flushed. After my second night, housekeeping did not make-up the room until after 5pm and again left the trash can full of garbage and did not replace the shampoo, soap, etc after I had requested extra. The lack of professionalism did not stop there; the server at the American Grille was deplorable - hovering over us while we looked at the menu and being down right rude about the entire experience. I said to him, "I coach a hockey team and all 20 players are staying in another hotel, because the rate, the service, and the attitudes here are disgusting" - he walked away mumbling under his breath.
The only positive to my 3 night stay was Linda; she is the restaurant manager/supervisor who's energy, attitude, and comfort could light up a room. I would suggest the Marriot go to her to discuss customer service, customer satisfaction, and customer appreciation. Linda you were amazing.
- Official Description (provided by the hotel):
- Welcome to Vancouver Airport Marriott Hotel! Our Vancouver airport hotel's location is ideal, just 5km from the Vancouver International Airport, accessible by complimentary airport shuttle. Our Vancouver hotel features stylish and spacious accommodations, which are perfect for business or leisure travel. We are a top choice among all hotels near Vancouver airport, offering you access to 2 on-site restaurants and all the amenities necessary to make a stay enjoyable. Vancouver Airport Marriott Hotel is close to Vancouver and Richmond’s business districts, Steveston Village, and popular Vancouver attractions. ... more less
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- Also Known As:
- Vancouver Airport Marriott Hotel Richmond
- Marriott Vancouver Airport
- Marriott Hotel Richmond
- Marriott Richmond
- Richmond Marriott