I'm a Delta Platium Plus member and stay regularly at Delta Hotels during my business travel. I have come to expect the best from the Delta brand and have never been disappointed until my stays here. I have stay on three occasions. Two of those times, I have traveled with a colleague. We arrived on different flights and I had called ahead to let the front desk know that I would be about 1 - 2 hours behind my colleague. When she arrived they would not allow her to check into the room (club room) we had reserved because I had not arrived yet. Instead she was asked to stay in a base level room to wait for my arrival. I arrived late and exhausted and we had to pack her all up so we could both move to the club room. I had already called ahead to let them know that I would be arriving after my colleague and was assured this would not be a problem. I felt like I was being treated like I was lying about my stay and after years of being a loyal customer, this was certainly not appreciated. The room itself is not bad and the club lounge is nicely set up.
- Official Description (provided by the hotel):
- Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more less
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- Also Known As:
- Delta Vancouver Airport Richmond
- Delta Richmond
- Richmond Delta