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“Exceptional Customer Service!!!”

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Pacific Gateway Hotel at Vancouver Airport
Ranked #8 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed 24 March 2014

I travel a great deal and have experienced a wide range of customer service ratings at various hotels worldwide. I am continually highly impressed with the exceptional customer service that the employees at Delta Vancouver Airport. Without a doubt, I can always arrive with a very warm welcome and there is a genuine interest in ensuring that my stay is a pleasant one.
My partner and I stayed a couple of nights, from March 7-9th, 2014 and were impressed with a couple of employees in particular...Thank you Peter Nemeth and concierge attendant, Rayburne. your kindness and thoughtfulness will always be remembered.
If you looking for exceptional service along with a great deal of comfort....stay at the Delta Vancouver Airport!!

  • Stayed: March 2014, travelled on business
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Thank Rod C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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801 - 807 of 1,351 reviews

Reviewed 19 March 2014

We usually stay at this hotel and I had a free upgrade to a signature suite. The room itself was the same standard room that I usually stay in. The snacks and breakfasts were lacking. They were alright but you could tell they really wanted you to go and buy meals because it was very minimal servings. I love the free 24/7 shuttles that run every 20 minutes to and from the airport. All the staff were very nice and accommodating. We even had a free ride to the Richmond mall. I will continue to stay at this hotel when I layover between flights. Thanks Delta.

Stayed: February 2014, travelled with family
Thank 50&lvgit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

This hotel is great for overnights and connections via the airport. It scores highly on location, the shuttle bus passes by roughly every 20 minutes, so no interminable wait for a bus crawling through Richmond.

Staff are always pleasant and courteous. The rooms are looking a little tired, but have very comfortable bedding and modern bathroom facilities.

I still remain impressed with their reservation system that ensures our room is where I request, in terms of floors and distance from elevators.

I would struggle to be so positive if I was here for any length of time, conversely what makes it so handy for the airport, means it is isolated in terms of access to stores and restaurants.

  • Stayed: March 2014, travelled as a couple
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1  Thank ikelmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

We bought the Bon voyage package again, and again totally satisfied. Staff and rooms great. Shuttles every 20 minutes and free parking for 2 weeks. Kudos to Delta for never disappointing us. Highly recommend...always a nice experience.

  • Stayed: March 2014, travelled as a couple
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Thank AbbotsfordSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

We have started and ended many overseas trips at the Delta Airport. The Bon Voyage package always works well for us as we get a good break on parking but, just as importantly, are able to leave our car for 5 weeks. We love the convenience of the airport shuttle and the willingness of hotel staff to help us out in any way possible. The room is always excellent and often we are offered an upgrade for very little money. We enjoy the pub for dinner and the dining room for breakfast. The first reservation we make for any big trip is at the Delta Airport!

Room Tip: We've never had a bad room!
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  • Stayed: February 2014, travelled as a couple
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Thank canadatraveljunkie39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

Our annual trips away from Vancouver Island always seem to work out well when we begin and end with a stay at this hotel. We appreciate the spacious parking area which enables us to safely and conveniently leave our car during our holiday time. There are often reasonable price deals for the average rooms which tend to be small but very comfortable. We generally use Bon Voyage and B.C. resident prices when booking but do watch for online deals. Pier 73 restaurant is a pleasant location for lunch or dinner and the staff very friendly. The hotel breakfast buffet is higher priced than fast food locations but feels good when you are on holiday.
We have always found the staff to be considerate of our needs and eager to create a friendly atmosphere. Perhaps if we were constantly staying in hotels we would notice negatives but for us this Delta Hotel has always provided great service.

  • Stayed: March 2014, travelled as a couple
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Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014 via mobile

Stayed here the night for the early-morning flight. Checking was fast and efficient. Rooms were clean, if not a little small. Beds are extremely comfortable. Amenities fine. There is an attached restaurant that far exceeded expectations for an airport hotel. The pill services were excellent. The airport shuttle was timely and helpful. Overall an excellent place to stay and to begin your journey!

  • Stayed: March 2014
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Thank Cirenrets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacific Gateway Hotel at Vancouver Airport

Address: 3500 Cessna Dr, Richmond, British Columbia V7B 1C7, Canada (Formerly Delta Vancouver Airport)
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Richmond
#9 Family Hotel in Richmond
#9 Business Hotel in Richmond
#10 Romantic Hotel in Richmond
Price Range: £129 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Gateway Hotel at Vancouver Airport 4*
Number of rooms: 374
Official Description (provided by the hotel):
Opened on November 1st 2014 as the Pacific Gateway Hotel. The hotel property is now a member of Preferred Hotel Group, a global collection of more than 650 independent hotels in 85 countries. In addition to the branding change, the Pacific Gateway Hotel at Vancouver Airport will continue an extensive refurbishment program that commenced this spring. This will include a new marina with additional mooring space, upgraded utilities and accessories, fresh and enhanced landscaping, significant changes to both of the hotel's restaurants, upgrades to the existing meeting and conference spaces and a new look to the hotel lobby including an interactive lobby bar and social space. The hotel is also the closest hotel to the luxurious McArthurGlen Designer Outlet, opening in June 2015. ... more   less 
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Also Known As:
Delta Vancouver Airport Richmond
Delta Richmond
Richmond Delta

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