Got into Vancouver late at night. We got on the first Sandman shuttle we saw. I take total blame for this, it was my fault and my ratings won't reflect this. It took us to the Sandman, NOT the Sandman signature so shuttle riders, beware! Once we arrived at the hotel, this was the WORST check-in process I've ever been a part of. This is no exaggeration, we waited in a line of 5 people for over an hour to get checked in. There was 1 person behind the desk. The issue was that apparently this is a hot airport for airline staff and when ever airline staff would enter, the check in attendant would stop whatever he was doing and take care of them. People in the line would keep complaining, he didn't seem to care. I have never seen anything like it. Other than that, the rooms and bathroom were great, can't complain about any of that. Shuttle back to the airport in the morning was on-time and good.
- Official Description (provided by the hotel):
- Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more less
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- Also Known As:
- Sandman Signature Richmond