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Sandman Signature Vancouver Airport Hotel & Resort
Ranked #22 of 23 Hotels in Richmond
Vancouver, Canada
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“no complaints!”
Reviewed 30 May 2014

what was there to complain about? room was clean, had a shuttle to the airport and when i couldnt sleep at 2am i went down for Dennys. good deal to me! Room was clean, nice warm shower and didnt hear the neighbors.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelAgent604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 14 June 2014
Dear TripAdvisor Member,

Thank you for taking the time to share your comments regarding your stay with us on TripAdvisor. I am happy to hear that you enjoyed your stay and the convenience of our 24-hour Denny's Restaurant. We look forward to welcoming you back in the near future!

Kind regards,

Jonathan Dow
Front Office Manager
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Hamilton, Canada
2 reviews
Reviewed 28 May 2014

Disastrous booking with Travelocity. Sandman Managers very sympathetic, helpful and absolutely made my vacation wonderful instead of disaster it was turning out to be!
Everyone on staff, courteous and caring... Unusual today to have such wonderful customer service!
Thank you!
Lise Miles

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 14 June 2014
Good day Ms. Miles,

Thank you for choosing to stay with us on your recent visit to Richmond. I will be sure to pass on your positive comments to the management and staff. We are honoured to have played a role in making your vacation wonderful, and we look forward to the opportunity to assist in the future!

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasant Grove, Utah
Level 5 Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 May 2014

The largest reason we stayed here is because they offer a free shuttle from the airport and that was really nice. We only stayed one night but the room was clean and we didn't have any issues. The Hotel is interesting with what I'm assuming were additions, it was kind of a maze to get to our room but that didn't bother us. The price was good and it worked for us.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 14 June 2014
Dear TripAdvisor Member,

Thank you for commenting on your recent stay with us. We are happy that you enjoyed your stay and found our complimentary shuttle to the airport a convenient feature. We look forward to welcoming you back to our property!

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, British Columbia, Canada
Level 6 Contributor
182 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 28 May 2014

I you are leaving your car and traveling out of Vancouver Airport then a good place to overnight is the Sandman Signature Hotel. The staff are friendly even at midnight! The breakfast is a happy bonus when you are rushing to catch your plane and they have a shuttle service to the Airport.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 13 June 2014
Dear TripAdvisor Member,

Thank you for choosing to stay with us at the Sandman Signature Hotel & Resort Vancouver Airport. We appreciate your positive comments and are happy that you enjoyed your stay with us. We hope that you think of us next time you are embarking on a 'park and fly' trip!

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, British Columbia, Canada
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 May 2014

Very nice hotel. The airport shuttle is very convenient. Would stay here again if connecting in YVR overnight. Liked the fact the rooms had balconies and the bed's were very comfortable. Ate at CHOP, which was a disappointment but there are many other restaurants nearby.

  • Stayed April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mstacey33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 13 June 2014
Dear TripAdvisor Member,

Thank you for sharing your comments with the TripAdvisor Community. I am happy to hear that you enjoyed your stay and look forward to welcoming you back in the future. I can personally attest to the comfortable beds!

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langley City, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

My daughter and I stayed there this past weekend and ended up being trapped in an elevator for an hour and a half along with one other hotel guest. The way that the situation was handled by their staff and management was absolutely appalling.

We fairly quickly realized that communicating through the door was difficult so I contacted the front desk with my cel phone, providing my number for future communications as well as asking for clarity on what was happening. To make a long story short, we kept getting told 10-15 more minutes, only to wait much longer and be told the same thing again. Not once did we receive a call at the number I provided to give us the comfort that someone was in charge of the situation, to enquire about who or how many people were in there, nor to provide us any updates. The gentlemen with us also tried calling an requested to speak to a Manager and had to argue with the person at the front desk for some time before finally getting to speak to him – certainly not an unreasonable request as we had already been in there an hour.

We had just been discussing calling 911 to get the fire department out to take control of the situation when we finally got out. I spoke to the Manager about the poor communication to which he replied that there were people lined up to check in. I guess people lined up are more important than 3 guests unwillingly trapped in a hot elevator. We were given a very small voucher towards our dinner that evening, only to wake up in the morning and find that the voucher was charged to our room! Even worse, we have since talked to friends whose cousin got stuck in the elevator at the same hotel last year and their room was comped.

With the small remainder of time left, we did make it to the pool which had no clean towels, dirty ones thrown all over the place and dirt, hair, etc. all over the floor. We couldn't check out fast enough the next morning and get out of this place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenV18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 13 June 2014
Dear TripAdvisor Member,

Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear of your experience, both being trapped in the elevator as well as our response from management regarding your situation. I would like to discuss your experience and would invite you to contact me directly in the hopes that we can come to a resolution.

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

Surbiton, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 May 2014 via mobile

Turned up after a 9 hour flight, queued for 20 minutes at reception only to be told we weren't booked in!! Great just what you want when you're tired . So off in another taxi we go to the poor relation (another sandman) round the corner which has definitely seen better days. This wasn't a one off either a lot of people had similar fun with no real apology from Dom (customer service skills awful)

Stayed May 2014
Helpful?
1 Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Front Office Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review, 13 June 2014
Dear TripAdvisor Member,

I am sorry to hear that after your long flight you experienced service that was below your expectations at the front desk. It is certainly not our goal to add to an already frustrating situation and I would invite you to contact me directly so that we could discuss the particulars of your experience in the hopes that we can improve our levels of guest service moving forward.

Kind regards,

Jonathan Dow
Front Office Manager
Sandman Signature Hotel & Resort Vancouver Airport
Email: fom_signatureyvr@sandman.ca
Tel: 604-276-1142
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Property: Sandman Signature Vancouver Airport Hotel & Resort
Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 23 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Official Description (provided by the hotel):
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 
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Also Known As:
Sandman Signature Richmond

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