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Sandman Signature Vancouver Airport Hotel & Resort
Ranked #22 of 23 Hotels in Richmond
Reviewed 20 July 2014

We just stayed here two weeks for one night before cruising to Alaska. The hotel is a bit dated but well maintained. The staff were friendly and helpful and the availability of a variety of onsite dining options made this a good choice as we were traveling with my parents who were having trouble getting around physically. The hotel was kind enough to loan us a wheelchair for my mom which made this resort more friendly as it is a large property. Superb water pressure and a great bed had us leaving this hotel feeling great about our choice. We booked this through Hotwire at a great deal and they treated us great. THe walk to the Skytrain is not a pleasant one. The most direct route takes you along the shoulder of the road. The walk took 15 to twenty minutes.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank ljnix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

Thank you for choosing to stay with us on your recent cruise to Alaska. I can personally attest to the water pressure in the showers and am happy that you enjoyed your room as well as our dining facilities. We look forward to welcoming you back to our hotel!

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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424 - 430 of 760 reviews

Reviewed 18 July 2014

Stayed 1 night at Sandman signature for business in Vancouver. There is a Chop restaraunt on site as well as a Shark club sports pub. Had drinks and appies at Chop, nice place. The hotel room was tired, the pillows needed a good hot wash as they smelled like old man head. AC was very loud. No fridge in room, couch looked like it was from 1982. I would stay elsewhere next time.

Room Tip: ask for fresh washed pillows
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank snooky75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

I am sorry to hear that your recent visit was not up to standard. I hope that you took the liberty of contacting the front desk regarding your pillows as we would be happy to replace any items in the room (or make whatever necessary adjustments) to ensure that your stay is comfortable and relaxed. We are currently in the process of replacing many of our AC units and apologize if you experienced any discomfort if the AC unit in your room was too loud.

I would be happy to discuss your stay and invite you to contact me should you have any questions or comments that you would like to share directly.

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

The loudest airconditioners in the whole world! The mirror in the bathroom had a huge chunck out of the frame right behind the tap.The previous time i stayed here i requested a baby crib to be left in the room when i got there no crib, and i was told housekeeping was already gone! The bedding smelled so bad i had to ask for new ones!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank rouve h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

I am sorry to hear that your recent stay did not meet your expectations. We are currently in the process of replacing any faulty/defective air conditioners as this is a very important feature of ensuring a comfortable stay. We are also aware of the issue with the bathroom mirrors as the faucets were originally placed too close to the frame - turning the water on causes the tap to hit the frame which has caused this damage over time. We are also in the process of repairing this damage to all rooms which are affected by this faucet placement.

If you would like to discuss any/all aspects of your recent stay please do not hesitate to contact me directly.

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Great hotel, great staff and perfect for the airport with free shuttle service. Lots of spa/pool facilities but we didn't have much time for using these, what a shame. Only downside is the lack of restaurants nearby - IHOP and a sports bar if you don't have a car but a great quick stopover for the airport.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank TravellingTitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

Thank you for choosing to stay with us on your most recent visit to the Vancouver Airport area. The staff appreciate your comments regarding service and we look forward to welcoming you back to the property in the near future. Hopefully you will have time to enjoy the pool and facilities!

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We travel from Victoria via B.C. Ferry and stay at this hotel at least twice a year when we are taking long haul flights from YVR. We have done this for at least the last ten years. The hotel offers excellent transportation to the airport and for a reasonable charge we usually take advantage of the on site parking. We just returned from Europe and stayed at the hotel for two nights, one at the beginning of our trip and again on our return. I am sorry to see the hotel looking so tired and in need of an uplift. On the third week of June we stayed there and noticed an extremely foul smell in one of the elevators, likely due to someone throwing up. I drew this to the attention of the desk clerk and a person who was obviously a supervisor. Upon our return 16 days later the same foul smell was evident in the same elevator. Once again I drew the matter to the attention of the front desk clerk and another supervisor. I was told they were aware of the problem and were attempting to clean the carpet. Sorry, but not good enough. Sad to say, we shall probably stay down the road on our next visit

Room Tip: Either of the towers are just fine . . . we stayed on the 20th floor in the Columbia tower
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

Thank you for your comments regarding our convenient shuttle and on site parking. We apologize for the unpleasant odour as mentioned in the elevator. We strive to minimize any issues like this and appreciate that these sort of issues must be dealt with in a timely manner. Thank you also for taking the time to speak with me over the telephone regarding your visit.

We hope to have you return to our property and please feel free to contact me directly any time.

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014 via mobile

Sandman has done a nice job upgrading the rooms at the hotel. They were very comfortable, especially the bed! The indoor pool space and fitness centre was tired, but I guess most go next door to the Steve Nash club. They roll up the carpets early on Monday night, no place in the hotel to get a drink after 11pm. Have to go next door.

Stayed: July 2014, travelled on business
Thank Warfdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

Thank you for sharing your comments regarding your recent stay with the TripAdvisor Community. We appreciate your positive comments towards our rooms and also regarding our 'in house' gym. We do usually recommend to use the Steve Nash Gym (complimentary for hotel guests) however it is a convenient option for some who prefer a quick workout.

Although our CHOP restaurant is open to 12AM Sunday and Monday (1am Tues-Sat), the Shark Club Sports Bar and Grill located in our parking area separate from the hotel is open until 1am, and of course, our Denny's restaurant is available 24 hours per day.

Your comments are appreciated and we look forward to welcoming you back in the future.

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

We stayed last year for a night and really liked it for the price, so went back for 4 days recently. Hotel was alright this time, but they seriously need to start keeping up with maintenance issues. Our bathroom sink had a big crack in it, carpet was all warped near the door (tripped on it more than once), wallpaper peeling in bathroom etc. Public areas not much better - outside of building was dirty/mildewed with peeling paint, vending machines permanently empty, outdoor pools closed 3 of 4 days and not overly clean looking. Since our main reason for booking was a mini getaway poolside this was disappointing. No one seemed to be able to tell us if/when it would open with front desk saying it's closed if the weather isn't "nice" ( 20 degrees and sunny doesn't count I guess) and a second staff member saying the health dept visited. Yuck. Indoor jacuzzi closed with caution tape and gross looking too.
On the plus side, the gardens were nice and well maintained, lobby was nice, and the staff was friendly. We also got a big discount at booking, so overall I'm ok with our stay. If we had paid the listed rate I would have been very upset as this is a 3* property at best in its current condition.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank 66mercgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin J, Rooms Division Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this reviewResponded 15 August 2014

Dear TripAdvisor Member,

Thank you for choosing to stay with us during your recent visit. We appreciate the feedback with regards to the maintenance issues in your room as well as the disappointment regarding the outdoor pools' closure. Thank you as well for your positive comments regarding our staff, lobby and gardens. Should you like to discuss your stay please do not hesitate to contact me directly.

Kind regards,

Jonathan Dow
Rooms Division Manager
Tel: 604-276-1142
Email: fom_signatureyvr@sandman.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 23 Hotels in Richmond
Price Range: £113 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Official Description (provided by the hotel):
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 
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Also Known As:
Sandman Signature Richmond

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