We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Still a good choice”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sandman Signature Vancouver Airport Hotel & Resort
Ranked #22 of 23 Hotels in Richmond
Reviewed 20 August 2014

Stayed in this hotels for many times. Stopped few years ago when they get tired. Due to our travel needs this time I despite all the current negative reviews and stayed for a week. Yes, hotel is getting tired and under staffs. Compare with some others hotels and inns around Sandman Signature is still a good choice. Apparently they are under staff but you can see they are still trying their best. Check in line takes forever and the way they put the line up was just not right. A lady just bum into the front of the line and got service while some other guess were waiting for 20 mins. Front desk peoples were very helpful and did follow up call as promise. Night time house keeping staff was great. Used their airport shuttle.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank stawberies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (782)
Traveller rating
Traveller type
Time of year
Language
  • More languages

430 - 436 of 782 reviews

Reviewed 19 August 2014

This was a convenient place to stay for an early morning flight. Seems we got a room in the older part of the hotel. There was a medicinal odor to the hallways and the room, somewhere between Bengay and Musk. We opened the window immediately for some fresh air. The room was warm and we could not adjust the temperature in the room as the thermostats was not working. Since we were there for only a few hours of sleep before a 6:00 am flight, it seemed easier to go with the flow. I would not choose this location as a stop in Vancouver but it's convenient for an early get away.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sparkie2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

Stayed here for a couple of nights and found it relatively convenient. There is a free hotel shuttle every half hour that goes to the airport. From there, you can hop on the Skytrain to the city center. You can also walk 20 minutes to a Skytrain station. It's a good 30 minute train ride to the city center. The hotel itself is comfortable and clean, but nothing terribly special. There is a Dennys and IHop very close and a couple of nicer restaurants close by. We ended up eating breakfast near the hotel and going into Vancouver for the rest of the day and evening. Compared to the hotel costs in the city center, this was a good value for us.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank droraback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

This property is well situated with regards to the Airport. Rooms are well appointed and comfortable. Hotel is close to eating establishments as well as having its own good facilities. Staff are accommodating and make you feel welcomed. Good transportation provided to and from the airport. Have stayed here many times as we pass through Vancouver to Asia. Good facilities - outdoor pool, restaurants/cafes, exercise room.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

This is a shabby hotel dressed up like something fancy! The lobby looks beautiful but the rooms are in disrepair. Our air conditioner didn't work (in the middle of July). Calling the front desk takes forever, and when I went down to talk to them, they made me sit and wait for a long time. I'm not sure if they are understaffed or undertrained or maybe both. Someone brought us a fan for the room.. which was actually a heater. Again another long wait to talk to the desk, and the heater was swapped for a fan. They offered me free breakfast but gave a partial refund when I asked for it. I won't stay here again!

Room Tip: Choose a different hotel
See more room tips
  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank Lin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We booked 3 rooms to get away with family and so the grandkids could use the waterside. At reception we were told there were only 2 rooms as one had been booked for the previous night. Unfortunately, I didn't bring my computer or the print out but knew 100% this wasn't the case. The manager "added" another room and said he wouldn't charge for the previous night. We were then told that 2 rooms were together with the 3rd on the same floor, down the hall. Also, were told that one of our parties had already checked in. We called them only to be told they were still 1 1/2 hours away! Found our Presidential Suites - not easy to do even tho' there are only 2 floors in this part of the hotel! Dropped bags and went to the Waterslide pool which all the kids thought was fabulous and that's what we were there for. The floor in the pool area was quite grungy with hair etc. and still was the next day. Signage to find the waterside could definitely be improved! The rooms were large and clean altho one bathroom sink was cracked and resealed and some of the grout was nasty around the tub. Lights above the "kitchen counter" were missing completely in our suite and the air conditioner didn't work in one of the suites but we were fairly compensated for that. Checking later the first day, we were again told that the 3rd party had checked in and again found
out that they had not. Have to say staff were very busy at the front desk but pleasant overall.
Having said all this, we probably would stay there again for the price, convenience and pools for the kids.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Harald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

We kept using Sandman Signature Hotel when we arrive at Richmond because of these reasons:

Rooms are big and newly upgraded
free internet
Free parking (in Richmond, $18 is average for overnight parking in hotels)

And sometimes, they will even give you a free pass to use the Gym next to Dennis.

Room Tip: higher floor means better views of the city
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Cynthia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Richmond hotels
Show Prices
Show Prices
Show Prices
Bridgeport
Holiday Inn Express Vancouver Airport
Show Prices
Show Prices
Show Prices

Been to Sandman Signature Vancouver Airport Hotel & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 23 Hotels in Richmond
Price Range: £82 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Official Description (provided by the hotel):
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, getaroom.com and 5viajes2012 S.L. so you can book your Sandman Signature Vancouver Airport Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandman Signature Richmond

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing