We celebrated Family Day by taking our family out to ths restaurant. My son had been previously quite a number of times and said he had no problems with the service but ours was horrible. Not sure if we didn't know the "culture" or the "how to's" of doing All you can eat, but our experience was bad.
We expected a wait, which we did, and once we sat down we ordered our first round quickly. Tea was also served to us quickly, after that everything went downhill. Only 3/4 of the orders were ever received and we only placed two orders in total.
We must have waited over 1 hour for our Miso soup and I ordered a sunomono salad which came, wait for it, 2 hours after we ordered.. The terrible thing was we kept asking about our order and the curt reply back.. "it's coming".. We were never offered more tea and after 2.5 hours, we finally received and finished what we had ordered got up and left. A special memory was left tarnished.
I got the feeling that many other groups were treated to better service than us. We saw handfuls of food being served but we were ignored. We had rude brisk servers. We were just dumbfounded. Needless to say I did not leave a tip.
Please tell me why other tables were served so competently and we were not given the time of day? I hate to even bring this up but I wonder if certain types of people are just not welcome? If that is the case you are doing a good job.
We will not be back and for once I am so happy to leave a bad review so that others can take notice.
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