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“Surprise Telephone Charges”

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La Quinta Inn Vancouver Airport
Ranked #14 of 23 Hotels in Richmond
Reviewed 27 October 2013

We stayed in room 406 at this hotel from October 20 to 23, 2013.

The hotel is located in a suburb called Richmond, a part of the city of Vancouver. This hotel has a policy of allowing free phone calls to local numbers but we got a surprise at checkout.

We made 3 phone calls from the hotel to our friends at their condo landline near downtown Vancouver. We thought that the calls were "local", being in the same city. One person at the front desk told us the day before checkout that the calls would be free because the calls were within the same city. On checkout, the hotel charged us for those calls contrary to what we were told previously and notwithstanding that the calls were actually within the same city as reasonably expected based on their policy.

Better to use your internet phone to calls via their free wifi to avoid surprise telephone charges. Even it you ask the front desk, as we did, whether your call would be free or not, the authorization by the front desk is not conclusive when it comes to checkout time.

  • Stayed: October 2013, travelled as a couple
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2  Thank RTL898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 October 2013

Have stayed at this hotel many times over last six years. Used to be very good value and convenient. Two stays at beginning and end of a trip to Grand Canyon were definitely the low points of our trip. Now a dog friendly hotel and caters to smokers who congregate around the entrance. Not recommended.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with La Quinta
1  Thank BRIAN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

Nice clean updated facilities, a little airplane noise but still good sleeping in quite comfortable beds. The breakfast with room very acceptable with various choices, with the waffle maker being the best my favourite. Small indoor pool area nice and hot tub very good to relax at the end of day. Very convienent to YVR and plenty of restaurants all walking distance from hotel and mall across the street also plus a giant mall 7 -10 minute walk.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with La Quinta
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

It is a nice hotel with friendly staff. It's clean and in a good location, close to lots of restaurants and others. Free wi-fi, computer use and free breakfast. It's pet friendly, if you have allergies, ask for a room that meet your needs. You can hear the traffic noises when the room is facing the busy street.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with La Quinta
Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

this hotel, close to shopping, restaurants, the airport and the city of Vancouver is a good choice. always clean and friendly, breakfast buffet and free parking is included, as well as internet access, workout room and pool. good rates, and you always know what you are getting there, time after time!

  • Stayed: October 2013, travelled with family
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Thank luvtowork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

This is a very surprising hotel as I paid the bargain basement price of $79 for a great room on the top floor which was meticulously clean, well appointed, and thoroughly nice. When you first pull into it, you realize that they built it on a tiny lot that you'd expect to be occupied by a 7-11. It's not what you'd think of as an Airport Hotel with the usual acres of parking lot. Once you're inside the lobby it's just like an Airport Hotel that's been miniaturized. Everything is much smaller and more cramped than you'd expect, right down to the small pool area. However, when you get into the room you're amazed at the value as it's considerably bigger than you'd expect, the free internet is great, the beds are comfy, the AC is ice cold, and overall it's a wonderful place to stay. Sure, there are 747s that fly by so close you expect them to clip the roof, but that's just about the same anywhere near any major international airport. Walk across the microscopic parking lot and you're steps away from exactly one zillion Asian restaurants so you'll never miss an onsite eatery. This hotel is by far the best bang for your buck anywhere in the YVR area!

Room Tip: Top floor facing the parking lot is the quietest.
See more room tips
  • Stayed: October 2013, travelled on business
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Thank metaungulate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

Make sure to stay in the updated rooms. Bed was comfortable and the room was clean. Continental breakfast was so so but adequate. The best part of the hotel is that it is in a large Asian area with dozens for restaurants with in a short walking area. All are great and cheap.

  • Stayed: September 2013, travelled as a couple
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Thank Nurse444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn Vancouver Airport

Address: 8640 Alexandra Rd, Richmond, British Columbia V6X 4K6, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Richmond
Price Range: £66 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Vancouver Airport 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
La Quinta Inn Vancouver Airport Hotel Richmond
La Quinta Vancouver Airport
La Quinta Richmond
Richmond La Quinta

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