I wanted to like this hotel. I really, really did. Contributing to TripAdvisor as frequently as I do, this review went from an automatic 4 in my head, to a 3 after experiencing the hotel, to a 2 on checkout. Let's hope they don't "follow up" with me before I finish, and turn it into a 1.
I booked this hotel because it gets the best TripAdvisor reviews of any in it's price range, and because it is a ridiculously convenient location. Alexandra Rd is nicknamed "Food Road" because of the many restaurants, and the neighborhood is "Golden Village", the new Chinatown that has flourished in since the 1990's. We visit Richmond specifically for the Asian food and atmosphere. The room was more expensive than the Ramada, where I stayed recently, but not a lot more, and the location was so convenient I envisioned La Quinta becoming my new base of operations for many future trips to Richmond.
As always, I reserved online and noted in comments "Will pay cash at checkout." On arrival, I was told if I am paying cash, I must pay in advance. Never had this happen before at any hotel above "fleabag" in quality, but c'est la vie, that is why I stop and exchange currency as soon as I arrive in Richmond. I'm given a receipt, which I put away, expecting I will never need it again.
The room was satisfactory, except for the fact it had no bathtub, only a shower stall. The adjustable shower head was mounted so high, my wife could not reach it. Being unable to take a bath is a big deal for my wife. It occurred to me I may have to upgrade the room for a bathtub, which would then make it significantly more expensive than the Ramada. All night long we could hear our neighbors screeching at each other in Chinese through the paper-thin walls. The beds creaked loudly every time I rolled, loud enough to wake my wife up. This may not be my new base of operations after all.
Breakfast is better than the Ramada, there are boiled eggs, and no wait for the waffle makers. There is also no seating, though. Hordes of Asian visitors rush any available table like it's the last chopper out of Saigon.
Checkout, and it really hits the fan. The woman at the counter smiles and says, "I see you'll be paying cash?". No, I already PAID cash, and am forced to dig the receipt out of my suitcase to prove it. She then says, "This isn't a receipt for payment, it's a receipt for advance deposit for other services." WTF??? What other services does La Quinta provide that are going to cost me $181.70? And why would I pre-pay for other services the exact amount of my room charge? She points out the check-in desk rep noted that I will pay at check-out; no, I noted that, in the comments section when I reserved online. This goes back and forth for awhile, Eventually she tells me she will check with the check-in receptionist, if she remembers taking cash then no problem, if they need to run my card again, they will call first. Ever get the vibe from a customer service person that you are being told a lie, to get rid of you? That is exactly what I felt.
After returning home, I called my credit card company, and explained the situation. So far, the situation has not escalated further. I will never return to La Quinta, and am still in search of my Richmond base of operations.
- Reservation Options:
- TripAdvisor is proud to partner with LaQuinta, Expedia, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your La Quinta Inn Vancouver Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn Vancouver Airport Hotel Richmond
- La Quinta Vancouver Airport
- La Quinta Richmond
- Richmond La Quinta