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“Weekend Away”

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River Rock Casino Resort
Ranked #8 of 23 Hotels in Richmond
Certificate of Excellence
Fort McMurray, Canada
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Weekend Away”
Reviewed 29 July 2013

This was my first time at this property, and I was impressed.

We visited this location to attend a wedding. The location was convenient to the airport, Richmond Mall, and the train was easily accessible.

The staff were very friendly and helpful. The rooms were clean and comfortable. I usually have a difficult time sleeping in hotels as most beds are uncomfortable. Not the case with this hotel! The beds were extremely comfortable and the pillows were amazing (I would liked to have purchased a couple..hindsight is 20/20).

We spent an evening in the back patio area... lower flying aircraft caused quite a bit of noise, but it was short lived and not that much of an issue since we were outside and expected it. We were surprised that you couldn't hear it from your room.

The buffet was good and had a good selection. A little pricey for a lunch buffet ($52.00 for 2 ppl) we thought. The burgers in the food fair located in the casino were delicious

Overall a very pleasant stay. We will definitely stay there again.

Room Tip: Ask to stay on the East side of the resort with a view overlooking the Marina or with a balcony.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMC38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 30 July 2013
Dear TMC38,

Thank you so much for your wonderful review. I appreciate you taking the time to tell us about your experience at the River Rock. Here at the River Rock we go over and above for our guests and it seems like you found our staff helpful and accomodating to your needs.

Our beds at the River Rock are specially made for us and there is the availablility to purchase them new and ship to your home. If you are ever interested, give us a call and we can look into it for you.

Thank you again for your feedback and we hope to have you stay with us again soon.

Kindly,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (392)
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English first
BC
Level 6 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 July 2013

pros
No complaints with the casino, They had a craps table so I was happy. Room was clean. Planes fly right over top of the hotel, no joke maybe 300m above the hotel and yet they were not loud in the rooms at all. Kind of equivellent to a loud furnace fan kicking in, and it only lasts a couple of seconds. So the sleep was fine. comfy bed. Good location, jump right on to the train. Breakfast buffet was $15 and good.

cons
A mug of draft was $9 with tip (I think $8.65 without tip) Plus it wasn't even a pint. And crappy mass produced beer. No micro brew on tap. Asked why its so expensive. The person working there said its a liability issue, don't want their customers getting drunk and losing all their money. So we did't drink any booze other than the one beer we bought. No happy hour, no drink specials, nothing. We could have flown and stayed in vegas for the same price and had free booze and cheaper meals. But I guess this is a good place for the day or maybe just one night. Freindly staff.

minor stuff
The welcome information package in the room really lacks. For instance there was no complete map showing where everything was in the hotel. Never did find the swimming pool. had to keep asking where this and that was located. Ice machine broken the whole time we were there. Things like that, just minor stuff.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gottagetoutofhereBc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 30 July 2013
Dear gottagetoutofhereBC, '

I appreciate your honesty in your review regarding your stay at River Rock. I am glad you enjoyed the location of the resort as well as your time spent in our rooms. We want to make our guests happy and provide top of the line amenities in our rooms.

I am sorry to hear that you did not enjoy your time at our Food and Beverage Outlets. I will pass on your feedback about more micro bew beers to our F&B manager who will be able to look into that issue. Also, our welcome information package will also be looked at again if our guests do not find it helpful. Again, I appreciate your feedback.

Thank you again for taking the time to give us your feedback and we hope to have you come stay with us again soon.

Kindly,

Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duncan, Canada
Level 6 Contributor
99 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 July 2013

We had booked a one bedroom suite; upon check-in, we were upgraded to a two bedroom penthouse suite. Stunning! Very quiet; extremely comfortable room; friendly staff; free parking; free wi-fi; easy access to downtown Vancouver via the Canada Line light rail transit (which stops right at the hotel); and a great buffet breakfast.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DuncanMusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 9 August 2013
Dear DuncanMusicman,

Thank you for your wonderful review. I am so happy we were able to upgrade you and that you and your guest enjoyed our two bedroom penthouse. Our commitment is to provide superior products and services that set us apart from our competitors and we appreciate all the feedback you have provided. We hope you can stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2013

A great place to stay. So convenient to have the skytrain right there. Clean. Comfortable beds. I thought the airplane traffic or casino noise might keep me up at night but it was very quiet. Daniel, bell boy, was very nice and brought a personalized birthday card and treats for my son. Pool was great for the kids. My only complain is that you pay for the buffet (and tip) before you even sit down! It should be after. Also the buffet was just 'okay', but price was reasonable. Oatmeal was a dripping mess. Otherwise, will definitely stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tugboatgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 9 August 2013
Dear Tugboatgirl,

Thank you for your review. I appreciate you taking the time to tell us your experience at the River Rock and how you enjoyed your stay with you children. I hope you son enjoyed his birthday with us! I will pass on your feedback to the Buffet regarding your experience. Thank you again and we hope to have you stay with us soon.

Kindly,
Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, Canada
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2013

1st time staying here. Down for a quick getaway. Loved the property. All suites. Very clean and comfortable beds. Had the dinner buffet. Lots of everything and very good quality. Good coffee bar for quick breakfasts. Being right on the Canada Line rapid transit allowed us to easily get to either downtown Vancouver or Richmond. Casino was lots of fun. Good live music. No negatives I can think of. Will definitely stay here again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 1 August 2013
Dear Allan S,

I would like to take this opportunity to thank you for taking the time to complete our online survey. Valuable feedback like yours enables us to further improve our service levels and the variety of products we offer. Our commitment is to provide superior products and services that set us apart from our competitors and we appreciate all the feedback you have provided. We hope to see you again soon.

Kindly,

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 July 2013

My friend lost her huge diamond from her ring and one of the bathroom attendants actually found it. She immediately turned it in. I cannot say enough about the honesty of this staff. You guys are awesome.

  • Stayed July 2013, travelled with friends
    • Service
Helpful?
Thank jolleegood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 1 August 2013
Dear jolleegood,

Thank you for replying to our online survey after your recent stay at the River Rock Casino Resort. We appreciate your loyal business and for providing us with your perspective from your stay. Thank you for staying with us and we will look forward to welcoming you back in the near future.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2013

We were a group of 16 guests in 8 rooms staying at THE Hotel at the River Rock Casino, located across the street from the casino hotel. We had been in touch with concierge Kevin several months before the visit- when we arrived we were greeted by him personally, our bags unloaded and delivered promptly and check in was a breeze. The room was well appointed, the bathroom was large and elegant. I always request a feather free room, and rarely is it done, but this time, i was happy to learn it was prepared properly. The staff was so accommodating- whenever we were in the lobby they took time to talk and give suggestions.
Besides being attached to the casino, which is great for slot play, the hotel is attached to the Skytrain, which brings you into every section of Vancouver and also to the airport, for a few dollars. The Skytrain is easy to navigate and a smooth ride.
We had vouchers for a free breakfast each day - it was the usual breakfast buffet, but the waitresses were fun and prompt. The line for the omelet station was somewhat long.
We were unprepared for the long wait at the dinner buffet, so we never ate there, but it looked like a good value. There is a small food court on the casino floor, serving burgers and sushi etc., and the prices were reasonable and the area was clean.
We were pleased with the entire experience, and recommend it to anyone looking to visit Vancouver or just to get away for a casino weekend.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 30 July 2013
Dear Diana T,

Thank you for taking the time to complete this review. I am glad that you did enjoy your stay with us as always and as expected. Our goal is to provide the River Rock experience to each and every guest during every stay with us. Looking forward to welcoming you again at the River Rock Casino Resort.

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Southall Travel, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your River Rock Casino Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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