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“First Visit of Many - I Hope”

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River Rock Casino Resort
Ranked #9 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed 21 October 2013

This hotel is modern, clean and the staff makes you feel welcome. Noone nudges you to use their bellhops or valets. It is right on the skytrain to the airport and downtown. Has one of the best casinos and poker rooms in Canada. Seucre/free parking is a major bonus for those who have to get downtown. No parking hassles to get to your meetings.. just hop on the skytrain.

  • Stayed: October 2013, travelled on business
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Thank Swalli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 28 October 2013

Dear Swalli1,

I would like to take this opportunity to thank you for taking the time to leave your experience online. Valuable feedback like yours enables us to further improve our service levels and the variety of products we offer. Honest commentary from the Guests' perspective is our greatest tool in our pursuit of service excellence. As this is our greatest tool, it also allows potential guests to get a better grasp of our amenities through this feedback. Thank you for your patronage, and we do hope to see you again.

Kindly,

Roland Monteiro

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966 - 972 of 1,601 reviews

Reviewed 21 October 2013

This is my second time attending conference and staying at the hotel. River Rock hotel has ample free and secured parking. My room has a king size bed and it is very comfortable. I had no problem sleeping each time. It has free wifi. The Theatre has hi-tech facilities. Their service staff and housekeeping provided excellent service.

Room Tip: Top floor rooms are better
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  • Stayed: October 2013, travelled on business
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Thank F Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 28 October 2013

Dear FY,

I would like to take this opportunity to thank you for taking the time to complete this review. Valuable feedback like yours enables us to further improve our service levels and the variety of products we offer. Honest commentary from the Guests' perspective is our greatest tool in our pursuit of service excellence.

Thank you,

Roland Monteiro

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Reviewed 18 October 2013

The location of the hotel is marvellous. bus 620 is very convinent to the TSAWWASSEN FERRY TERMINAL. And CANADA LINE is convinent to the airport.

The service is friendly.
I reserved the river rock hotel vancouver on web. When I arrived, the frontdesk guy told me that there were no room available at river rock, my room would be upgraded to Casino free of charge. So wonderful room I stayed finally. I appreciated the service very much.

  • Stayed: September 2013, travelled as a couple
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Thank Slowcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 6 November 2013

Dear Slowcatcher,

Thank you for taking the time to tell us about your experience at the River Rock. We appreciate your feedback regarding the convenience to the airport and buses to the ferry terminal. We hope you can come and enjoy our property again soon.

Thank you!
Roland Monteiro

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Reviewed 16 October 2013

Beautiful facility with casino attached attracted us to it. Very secure free parking was a big bonus. Right in path of airport so many planes overhead but that didn't bother us (and got some great photos out the window!) Sorry we spent only one night (and didn't have a chance to try the 24-hour room service.)

  • Stayed: September 2013, travelled with friends
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Thank 2013Rhonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 28 October 2013

Dear 2013Rhonda,

Thank you kindly for taking the time to provide us with such great feedback! It is wonderful to hear that you enjoyed your experience at The River Rock Casino Resort & we hope to have you come back and stay with us again. Our commitment is to provide superior products and services that set us apart from our competitors and we appreciate all the feedback you have provided.

Thank you
Roland Monteiro

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Reviewed 15 October 2013

We have stayed at this property several times since my original review, the last time was for two days last week.
We have experienced rooms both in the Hotel and the Resort complex and they have all been maintained to a high standard and were very comfortable.
Staff encountered throughout were friendly, helpful and accomodating.
We have eaten in the Buffet for breakfast, lunch and dinner and found the food to be adequate but nothing really special although they do have theme nights which we have not attended. We found breakfast to be the best value.
The proximity of the Canada Line makes it a perfect place to quickly and cheaply travel throughout Vancouver.
Free in the room wireless throughout is a nice touch.
I would definitely recommend this Hotel.

Room Tip: In the Hotel building (not the Resort building) we prefer rooms on the north side and preferably a c...
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  • Stayed: October 2013, travelled with family
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Thank Moosi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 4 November 2013

Dear Moosi_11,

Thank you for taking the time to tell us about your experiences at the River Rock. We are so happy that you are a return guest and enjoy your stays with us so much. Feedback like this is invaluable to our business and we sincerely appreciate it. Thank you again and we hope to have you stay with us soon.

Kindly,
Roland Monteiro

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Reviewed 15 October 2013

We went to see Mavis Staples and the Robert Cray Band.
We have to stay overnight from being out of town.
One bedroom was very clean and nice view of marina but living area seemed quite cramped.
Would take a single room with K size bed next time.
Hotel is great for casino and entertainment.
Had room service and hubby had the best bacon cheeseburger he ever had.
I had the caesar salad and the best wonton soup I ever had.
Chicken and shrimp wontons are made on premise and are fabulous.
I would stay again.

Room Tip: One bedroom is small. Marina view is great.
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  • Stayed: October 2013, travelled as a couple
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Thank FrannywestcoastB_C_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 4 November 2013

Dear Frannywestcoast,

I am so glad you enjoyed your stay while coming to see Mavis Staples & te Robert Vray band. Thank you for your feedback, we truely appreciate you taking the time to tell us how much you enjoyed the food and service! We hope you can come and stay with us again.

Kindly,
Roland Monteiro

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Reviewed 14 October 2013

Great rooms. On check in they joke about the modern amenities, and even give you an instruction card. I actually needed it :) Very modern rooms, quick elevators, cheap valet (only $12 a day), TV, fridge in the room. Lots of plugs and hook ups for iPhone.
Great casino and theatre. Buffet was ok, but convenient. Would recommend to everyone.

  • Stayed: October 2013, travelled on business
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Thank CanucksFan154945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this reviewResponded 4 November 2013

Dear CanucksFan154945,

Thank you for giving us your feedback from you stay. Our amenities in the rooms have all been recently upgraded to the latest technology and we are glad that the instructions sheet helped you navigate a fantatsic stay with us. We hope you can come and stay with us again soon.

Thank you,
Roland Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Rock Casino Resort

Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Luxury Hotel in Richmond
Price Range: £119 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets including lobby Starbucks, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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