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“You would think they'd be ready for us”

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River Rock Casino Resort
Ranked #8 of 23 Hotels in Richmond
Certificate of Excellence
Vancouver, Canada
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“You would think they'd be ready for us”
Reviewed 27 October 2013

Was pleased could accomodate 4 (max to room elsewhere-Vancouver is 3) for our girls' night. However room was equipped for only two (2)! Two sets towels, two coffee mugs, two robes, there WERE 4 juice glasses. Not enough blankets, no spares and (hot-flashes girls!) we could not please the majority by turning-up the thermostat! We phoned Desk each time we noted/needed something, but, poor fellow, did not tip, because booked a couple weeks in advance, would not have called Desk if HOTEL had prepared this room for US!, 4 not 2, in "King room & fold-out livingroom" suite. Upon opening door 1st time, waft of stinky air-freshener, possibly, A) they stink up ALL the rooms with freshener (gag*, gasp!); B) smokers as previous tenants got charge $200 whatever is it, and River Rock Casino Hotel invested an entire can of freshener. Stench! can't breath that stuff. Otherwise lovely room view & front-desk female-type (as well as room service uniformed bell hops), had pleasant can-do tone and attitude, high marks for her/them. PS buffet staff were attentive, might have lucked out with a lull-time, coffee, water, tea, utensils, they were superior considering it's a buffet. ARR F 27 Oct 2013

Room Tip: on arriving check it is equipped for number in your party (I thought this was a given), scan room on...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vjg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear vjg7,

I would like to take this opportunity to thank you for taking the time to complete this review. Valuable feedback like yours enables us to further improve our service levels and the variety of products we offer. Honest commentary from the Guests' perspective is our greatest tool in our pursuit of service excellence.
I am sorry to hear of your negative experience at the River Rock in regards to the room amenities, cleanliness and temperature. Please accept my sincere apology for the inconvenience. I consider your feedback as a great learning opportunity for the housekeeping team.

Please contact myself directly the next time you come to the Resort. I would be happy to make any sort of arrangements you may require so that your next visit is a great one! Thank you for your patronage.

Kindly,
Roland Monteiro
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (385)
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English first
San Francisco, California
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 October 2013

Had a really wonderful stay at the resort hotel. Wanted to get away for a couple of days to relax and this is exactly what the doc ordered. Got a room on the 12th floor with a decent view of the marina and river water and occasional planes flying overhead to land. Rooms are very well maintained and quite spacious. Bathroom quality is pretty good and spacious as well. I visited Curve dining area a couple of times and really liked the service - very attentive. Also, was at the Buffet for dinner, which was sumptuous! Again great service...and plenty of selection, especially if you're in to seafood. Casino is of course there...but I wasn't inclined. The resort is of decent size (not big by some US or Caribbean standards) yet cosy...so ideal for a get-away or stop-over to the city being so close to airport (very convenient on Canada Line train - 3 stops from the airport and you just walk out of station to enter the hotel). Definitely worth a come-back...thank you for the experience!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank subrata7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear subrata7,

Thank you for the wonderful review from your previous stay with us. I am happy you were able to enjoy our outlets and were pleased with the service provided! I hope you and your family are able to join us again soon.

Thank you,

Roland Monteiro
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Campbell River, Canada
1 review
Reviewed 24 October 2013

We have stayed at the River Rock Casino Resort on several occasions and will continue to stay there for our future weekends away! Not only is it convenient to get downtown with the sky train station right there but the Resort offers many varieties of entertainment with the show theater, spa, casino, and restaurants/lounges. The staff has always been knowledgeable and pleasant to deal with and the rooms are large, clean and very comfortable. Looking forward to our next stay at the River Rock Casino Resort!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear Katy G,

Thank you for taking the time to tell us about your experience at the River Rock. I am pleased to hear that you love our property so much and have been able to stay a couple times. It makes us so happy to hear that you loved the property so much and we hope to have you stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, BC Canada
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 October 2013

First of all the bed was the most comfortable bed I've ever slept in.
Staff in every area of the resort were friendly and professional. Great Spa too!
We were attending the Eagles concert and took the city bus from the Victoria ferry that went directly to the hotel. The Canada Line is super easy and quick to take to/from downtown Vancouver.
No need to have our car - loved it!
Room Service was fast, our breakfast arrived hot and prices were not inflated.
And the icing on the cake - we got upgraded from a 1 bedroom suite to the penthouse suite.
We will be back!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoomerGal1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear BoomerGal1955,

Thank you for your wonderful response! Our beds are the most comfortable because Serta makes them specifially for us! We even sell new RIver Rock beds through the resort if you are ever interested. It is always so great to hear how are staff were able to make your stay comfortable and for you to feel at home. We hope you can come and stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2013 via mobile

although I was attending a conference in downtown Vancouver, the quality of this facility and its location between the airport and downtown and having the LRT stop right at the hotel made everything uber convenient.
I got a great last minute rate and had a great sleep.

Stayed October 2013, travelled solo
Helpful?
Thank Fivefootfifteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear Fivefootfifteen,

We are so happy that you found our hotel location so convenient to downtown vancouver and were able to utilize the Canada Line. I hope you can come and stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scottie
Level 5 Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 October 2013

First, handy for the skytrain to airport and Vancouver centre plus large bedroom with the usual trimmings (incl. comfortable mattresses which you can purchase!) good and friendly service. However, if you're not a gambling junkie, the slots require more understanding than in days of yore.Despite a 5 min! lesson, we didn't part with our $.I guess that if you have (at the weekend) more punters than you can shake a stick at, the management can't be too worried about entertaining the fun players. With regard to eating, we queued to get a table reservation for the Buffet (breakfast also served here) The fact of queueing lulled us into a false sense of security regarding the Steak and Seafood offering.Think quantity rather than quality, institutional rather than original, you get the idea that the Buffet is designed to fill indiscriminate gamblers up,to spend more money in the Casino. Some manager needs to visit Vegas, less is more.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenScottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 4 November 2013
Dear greenscottie,

Thank you for taking the time to give us your feedback from your stay with us. Although it is wonderful you enjoyed your rooms and the amenities provided, I am sad to hear that you did not enjoy our weekend buffet offerings. I will pass your feedback onto our chef as feedback like this helps us become a better property. Thank you again and we hope to have you stay with us again soon.

Kindly,
Roland Monteiro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Invermere, Canada
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2013

This hotel is modern, clean and the staff makes you feel welcome. Noone nudges you to use their bellhops or valets. It is right on the skytrain to the airport and downtown. Has one of the best casinos and poker rooms in Canada. Seucre/free parking is a major bonus for those who have to get downtown. No parking hassles to get to your meetings.. just hop on the skytrain.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swalli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland M, General Manager at River Rock Casino Resort, responded to this review, 28 October 2013
Dear Swalli1,

I would like to take this opportunity to thank you for taking the time to leave your experience online. Valuable feedback like yours enables us to further improve our service levels and the variety of products we offer. Honest commentary from the Guests' perspective is our greatest tool in our pursuit of service excellence. As this is our greatest tool, it also allows potential guests to get a better grasp of our amenities through this feedback. Thank you for your patronage, and we do hope to see you again.

Kindly,

Roland Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Rock Casino Resort

Property: River Rock Casino Resort
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
#5 Romantic Hotel in Richmond
#6 Luxury Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — River Rock Casino Resort 4*
Number of rooms: 396
Official Description (provided by the hotel):
River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more   less 
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Also Known As:
River Rock Richmond
River Rock Hotel Richmond

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