Security guy in casino (Oleg Petra) was real cad and I felt like I am crossing illegaly border, when he raise his voice and ask for my ID. I tried to explain that we just checked in, in to the Penthouse suite, and if its any ways for him to check it through my room number,coz I forgot it in my room, but he looks like he didnt even listen to me. He made me go back to my room to get my ID, when I came back, he stare at me and asked: " Second piece?"
I went back to my room again... While my friends all stand inside, and nobody got ask for a second piece of ID. It was my Birthday, and of course all night was already ruined. Its not about what you ask, its all about HOW you ask!!!!! And I think people who bringing a lots of money in to the facility have to get at least welcome customer service, instead of be yelled by security guy. I felt realy disapointed, and I dont think I will go back any time soon, or even send my guests, as a concierge, to this property. People like him, ruining all hard work of other staff, because you most likely to remember cad security, than great bell service.
- Official Description (provided by the hotel):
- River Rock Casino Resort is Western Canada's only 4-Diamond Casino Resort located in Beautiful British Columbia. Situated next to the Fraser River in Richmond, River Rock's stunning location has waterfront and city views of Vancouver and the North Shore Mountains. With the Canada Line transit system right at the resort's doorstep, getting to downtown Vancouver is only 18 minutes away and the Vancouver International Airport is just a quick 7 minute ride. Featuring deluxe guest rooms, luxurious one and two bedroom suites, Executive rooms and spacious penthouse suites - River Rock has something to suit everyone. Amenities include a show theatre with world-class entertainment, a 24-hour casino with slots, table games and poker room, 10 food and beverage outlets, Spa, fitness centre, salt water swimming pool and business and conference centre. River Rock Casino Resort has everything you need to create the perfect mix for both business and pleasure ... more less
- Reservation Options:
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- Also Known As:
- River Rock Richmond
- River Rock Hotel Richmond