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Holiday Inn Express Hotel & Suites Riverport
Ranked #2 of 23 Hotels in Richmond
Certificate of Excellence
Reviewed 19 February 2014

12/2013 We stay there for a hockey tournament. Front desk was friendly and they can exchange US for Canadian money below $20. The room was nice, it came with free Wi-Fi.
The room bathroom was nice and clean and free breakfast in the morning. In the evenings, feel free to go down and bring your own drink for happy hour.
There was free parking plus a swimming pool and workout arena. Your are next to the Richmond Ice Centre. Just walking distance so your never running behind for a game.
Located in a entertainment complex very near restaurants, a movie theater and fun places to go. Yes, we recommend this hotel.

Room Tip: Very near a shopping center.
  • Stayed: December 2013, travelled with family
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Thank RolandfromSnoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 7 March 2014

Dear RolandfromSnoho,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare

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682 - 688 of 998 reviews

Reviewed 7 February 2014

The hotel is clean, however for what we paid I expected it to be a bit nicer. The king bed was comfortable and lots of good pillows. We stayed in a Suite with a jacuzzi tub. Separating the jacuzzi washroom from the sleeping area are just 'window' shutters, so they do not provide any privacy at all. I guess they do that so you can sit in the jacuzzi and open the shutters to view the TV, but you can't do that either because the jacuzzi is SO loud when it's on that you can't hear a thing. Also the coffee maker in the room did not work. The room was noicy, could hear the people above us. We ended up ordering food because there are not many restaurants in the area. Location is good for the airport, but I don't think I would stay again for that price.

Room Tip: I would not spend the extra money on a Jacuzzi suite!
  • Stayed: February 2014, travelled as a couple
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Thank LindaK79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 9 February 2014

Dear Linda K,

Thank you for choosing us during your visit in Vancouver area. We certainly want all of our guests to be 100% satisfied and I apologize that we fell short in providing you the service and comfort you expected from us. As a Trip Advisor number 2 ranked hotel, we take great pride in our service and product. The coffee maker issue has been addressed with our housekeeping department and been replaced which was a very easy fix. In terms of our Spa suites, jacuzzi bathtubs do make noise and opening shutters we put in the bathroom is exactly that so that one can relax in the tub and enjoy the TV. I apologize that you found it noisy. I hope that you were told by our very friendly and professional front desk members that we have many choices in the area in terms of restaurants and pubs.

We hope to welcome you back to our hotel in the future and thank you for choosing us!

Warmest regards,
Kanat Kantman
General Manager

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Reviewed 14 January 2014

The Holiday Inn Express Riverport is a fantastic location for tournaments at the Richmond Ice Centre. The hotel is clean, well appointed and has friendly staff. Within the vicinity, there is Watermania (indoor waterpark), Richmond Ice Centre, SilverCity, Old Spaghetti Factory, Subway and more. You can simply park your car and enjoy all the amenities of the area. They are all located within walking distance. If you are looking for more, there are a number of great restaurants (Original Joes, Cora, Boston Pizza), a Tim Hortons, Save On Foods and liquor store located within a 5 minute drive (just over Hwy 99).
I highly recommend the Junior Suite if you are travelling with children. The extra living room space is very handy. We had a great stay at this location and look forward to our tournament there next year.
Thank you to all the staff for making our stay a pleasant one! See you next year.

Room Tip: I highly recommend booking a Junior Suite. It gives you a little extra lounging room which is great...
  • Stayed: January 2014, travelled with family
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1  Thank Lesley033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 16 January 2014

Dear Lesley033,

How wonderful to hear that you have enjoyed your stay with us and enjoyed all we have to offer. It gives us such a satisfaction that we are able to create a comfortable and pleasant environment for you. All of us here are looking forward to welcoming you back next year.

With my warmest regards,
Ken Kantman

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Reviewed 13 January 2014

We stayed just 1 night en route to Whistler, in a 2 bedroom suite. The suite was large, very clean and tidy, modern and well-equipped. The 2 bedrooms had 2 large king sized beds and there was a double bed-settee in the lounge plus a good size kitchen. There was a free hotel shuttle to and from the airport, about 15 mins away, which ran regularly - we had to book our time for the return journey so I recommend you organise this at check-in in order to ensure you make your flight on time. The free breakfast buffet (continental with 2 hot options) was a bonus and good quality, and a great way to save money for a hungry family.
The location of the hotel is convenient rather than central or scenic - it is at the edge of a complex that has a movie theatre, skating rink and cafe / restaurants. As we arrived about 6pm after 15 hours of travelling, we were pleased to have a Subway on our doorstep, a quick swim in the hotel pool then an early night - perfect for our needs. Followed of course by a free buffet breakfast for ravenous and well-rested travellers :-)
If you were looking to explore Vancouver shops and points of interest, you may prefer to be more central. However if you want to be conveniently located by the airport with a few things to do nearby then I would highly recommend this hotel. I would happily stay here again.

  • Stayed: January 2014, travelled with family
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3  Thank TripletsJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

We picked this hotel because it was close to the airport, and the next day we had an early morning flight. Just a 15 min drive away, but a way better price than the hotels closer to the airport.
Nice big rooms, ours had two queen size beds, good for a family with two small kids.
Across the parking lot is a mall with some restaurants, easy to grab a bite to eat.
Breakfast was ok. A lot of convenience food. They had cereal, different bread, bagels, pancakes that came from a machine. Different juice, and coffee tea. Good for the price you pay.
If you are looking for a clean hotel close to the airport, for a night this is a good hotel for that.
Even have an airport shuttle.

Stayed: January 2014, travelled with family
1  Thank Clodruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

My boyfriend and I stayed here for a small get away and enjoyed it. This hotel is in a complex that has a lot of entertainment. A pool, ice rink, movie theatre, and restaurants. We were able to walk to a restaurant for dinner and go bowling after. Because the rink is right there I think this is a popular hotel for people playing hockey, I noticed one boy with a stinky hockey bag in the elevator :s This hotel was very quiet and I would stay there again.

Room Tip: We stayed at the back of the hotel overlooking a rural area so it was very quiet.
  • Stayed: December 2013, travelled as a couple
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Thank VancouverAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2013

We chose the Express due to it's proximity to the airport for our final night in Canada.Pleasantly surprised by the friendliness and efficiency of the staff,the large clean rooms and proximity to entertainment. Also very reasonably priced.

  • Stayed: October 2013, travelled as a couple
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Thank Geoffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 26 December 2013

Dear Geoffrey,

We are very happy that you enjoyed our location, rooms and our honest & friendly service. When we make you feel home away from home, it is the most rewarding feeling our hotel. We thank you for choosing us and hope that we will get to welcome you back.

A very big thank you from all of us.

Ken Kantman
General Manager

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Additional Information about Holiday Inn Express Hotel & Suites Riverport

Address: 10688 No. 6 Rd | at Steveston Highway, Richmond, British Columbia V6W 1E7, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Richmond
#2 Romantic Hotel in Richmond
#2 Family Hotel in Richmond
#4 Business Hotel in Richmond
Price Range: £95 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Riverport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Riverport | Richmond! Only the best for you, our hotel offers a complimentary on-demand 24/hour airport shuttle (call for pick-up), free parking, a complimentary Express Start Hot Buffet Breakfast, free high-speed wireless and wired internet as well as complimentary local calls. Relax after a hard days work or go for a leisure swim in the pool. Dip in the hot tub or simply fit in a last minute workout in our fitness centre. Planning a meeting? Look no further. The property offers spacious and technology-friendly meeting rooms equipped for any size group. Our staff are warm, attentive, and ready to help your event run flawlessly. Our Executive Boardroom is perfect for small groups of up to 14 people while our Banquet Hall seats up to 90. You'll love our location as we are conveniently located near several local attractions and business centres as well as to Vancouver and (YVR) Vancouver International Airport. Travellers enjoy staying at our hotel as they experience everything the Richmond and Vancouver area has to offer. Perfect for families or Business Travel in Metro Vancouver, we are just steps from the Richmond Ice Center, Watermania, and the Riverport Sports & Entertainment Complex. Numerous restaurants including two fabulous pubs and 19 movie theatres as well as, bowling are within walking distance. Nature lovers can tour the Vancouver Aquarium or explore the many parks in the area. Historic Steveston in Richmond and Gastown in Downtown Vancouver, just minutes from our Richmond hotel, offer visitors a glimpse into the past. Here for business? You'll appreciate our proximity to Ironwood Business Park, Crestwood Corporate Center, Annacis Island, Tilbury Business Area and Richmond General Hospital. Designed with you in mind, our rooms come complete with a fridge, microwave and coffee/tea station. Looking for a little extra room? Then you'll absolutely love our suites. Specialty rooms and Executive Suites to suit your needs - full kitchen; one and two bedroom suites (fully equipped apartment style), in-room Spa Suites, Junior Suites for the Executives, Kitchen Studio Kings, three fully ADA Accessible rooms and Standard King or Two Bedroom Queens rooms are also available. Stay connected with high-speed internet access and be efficient by using our media hubs allowing you to connect to the TV wirelessly via an HDMI plug-in or bluetooth (only available in our Executive Suites). Something for everyone - looking forward to having you! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Riverport
Holiday Inn Express Riverport
Holiday Inn Richmond
Richmond Holiday Inn

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