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“Great Experience”

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Holiday Inn Express Hotel & Suites Riverport
Ranked #3 of 23 Hotels in Richmond
Certificate of Excellence
Victoria Capital Regional District, Canada
1 review
“Great Experience”
Reviewed 21 July 2014

Our lacrosse team from Victoria came over for Provincials. What a fantastic stay this past weekend. Upon arrival we were greeted with a flat of complimentary water for our team. All the rooms were in the new wing of the hotel and the suites were beautiful. This is a great team friendly hotel and in a perfect location (right next to Richmond Ice Centre). The hotel had everything we needed. There was even a BBQ for our parents to use on the patio next to the pool. The staff were extremely helpful and were very accomodating by having the breakfast open early for our team (6am on a Saturday), they allowed us to have a team get together in the breakfast room one evening and when I team fell short on making it further in the round robin the hotel was extremely supportive and allowed our whole team to check out a day early with no penalty.

Wonderful experience! Thank you.

Room Tip: Pool area is a bit noisy but other than that, Fantastic!
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmhieriverport, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this review, 22 July 2014
Thank you for taking the time to let us know your comments on your recent stay with us. It is such a pleasure to read such kind words. I will be sure to share your thoughts with the entire team here at the hotel.

Please let me know directly if I may be of assistance in the future.

Regards and thanks again.

Scott Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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938 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
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English first
North Bay, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 July 2014

Overall good experience. Clean new hotel. Room was spacious and well maintained.

The Wifi service was mainly terrible or non-existent during my whole stay. Because this is was a business trip, I would not consider staying at this hotel again due to the internet issue.

I would recommend this as a great place for families with lots of kids since it is next to a movie theater and sports facilities. As a business traveller, it could be better.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellerjoe74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 July 2014

The first great impression of this hotels are from their friendly and helpful staff. Alex, Rachael and their colleague had provided us much assistance from the self laundry to complicated airport transfer arrangement during my one week trip to Vancouver. I would like to express my "thank you" to them again. Free wifi, generous coffee/tea/hot water supply for whole day, good breakfast, plenty of car parking space and convenient location had added much value of our stay and provided travellers much convenience.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank llleung1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014

Our room was in the new wing. Space was very roomy and could easily accommodate a family Room is divided into bedroom and living area/kitchen. Kitchen has full size fridge, sink, dishwasher and microwave/ oven combo. Dishes also provided. Perfect for making snacks, lunches and light suppers.

Bedroom had two queens, second TV and wall unit of storage.

Living room had a comfortable hide-bed.

Bathroom small but sink was separate from tub and toilet.

Service staff for rooms were very accommodating.

Only room complaint was achieving a comfortable room temperature.

Wifi was a bit spotty in rooms but acceptable.

Pool great for children.

Breakfast included. Usual hotel fair but hotel was full( ots of sports teams) and staff was able to keep all choices available during busy times.

Pots of free parking.

Desk staff accommodating. I must personally thank the guest services manager Karen M for her diligence at solving a problem I had with my Air Miles account and the hotel rewards account. Karen went above and beyond for me to solve the problem.

Room Tip: ask for the new wing
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank nancyp45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2014

I arrived in Vancouver and called for the shuttle and it arrived in 10 minutes. It is a very well maintained property and my check-in was very easy. I was not in the newer section but my room seemed very new. It was called a junior suite and had 2 TV's and a sofa/bed. There was no bathtub but the shower was nice with great water pressure and temperature. I stayed in the room for 4 days and found it cleaned very well by the staff...very thorough. It was very quiet at night and the hotel was full judging by the people down for the breakfast in the morning. A security guard roamed the hall at night so that is reassuring although I felt no reason to be concerned about my safety but good all the same.
The air conditioning worked well and good thing as this was the year of Vancouver's heatwave. The hotel is not within walking distance of any stores to do any shopping. It is close to a Silver city movie theatre if you have time to take in a movie. There is a restaurant called Stanley's next door above the ice rink and i enjoyed my meal there...wonderful soup! Subway is close and so is an Old Spaghetti factory .
The breakfast area was very busy every morning that i was there. It is a huge job to keep things clean and the hot food coming out and the staff does a great job. Everything is constantly being refilled. There is quite a lot of seating even 2 overflow areas but i would usually take it up to my room. It certainly lives up to the standard of Holiday inn express that i have come to expect.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Melissa1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 July 2014 via mobile

After a smooth trip to Canada, getting to this Hotel was easy as well.

Since we were a bit early, our room was not ready yet, but we handled check in and they locked away our suitcase while we did some shopping.

At three we returned and found the room to be very good. A spacious two room with kitchen is more than we need for a nights stay.

Staff was great and Eszter helped great checking us in.

Breakfast the next morning was even better all fresh and clean area.

Maybe we should change our last night in vancouver to this hotel to say goodbye.

Stayed July 2014, travelled with family
Helpful?
2 Thank Edwin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Point Pleasant, New Jersey
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2014

If your in Delta on business this is the place to stay! Nice modern rooms a bit larger than the norm. Very clean throughout. Nicely decorated lobby and breakfast bar.

A little hard to find as it is a bit off the road - drove past it first time missing the driveway.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank RoadMan27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Riverport

Property: Holiday Inn Express Hotel & Suites Riverport
Address: 10688 No. 6 Rd | at Steveston Highway, Richmond, British Columbia V6W 1E7, Canada
Phone Number:
Region: Canada > British Columbia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Richmond
#2 Romantic Hotel in Richmond
#4 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Riverport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Riverport | Richmond! Only the best for you, our hotel offers a complimentary on-demand 24/hour airport shuttle (call for pick-up), free parking, a complimentary Express Start Hot Buffet Breakfast, free high-speed wireless and wired internet as well as complimentary local calls. Relax after a hard days work or go for a leisure swim in the pool. Dip in the hot tub or simply fit in a last minute workout in our fitness centre. Planning a meeting? Look no further. The property offers spacious and technology-friendly meeting rooms equipped for any size group. Our staff are warm, attentive, and ready to help your event run flawlessly. Our Executive Boardroom is perfect for small groups of up to 14 people while our Banquet Hall seats up to 90. You'll love our location as we are conveniently located near several local attractions and business centres as well as to Vancouver and (YVR) Vancouver International Airport. Travellers enjoy staying at our hotel as they experience everything the Richmond and Vancouver area has to offer. Perfect for families or Business Travel in Metro Vancouver, we are just steps from the Richmond Ice Center, Watermania, and the Riverport Sports & Entertainment Complex. Numerous restaurants including two fabulous pubs and 19 movie theatres as well as, bowling are within walking distance. Nature lovers can tour the Vancouver Aquarium or explore the many parks in the area. Historic Steveston in Richmond and Gastown in Downtown Vancouver, just minutes from our Richmond hotel, offer visitors a glimpse into the past. Here for business? You'll appreciate our proximity to Ironwood Business Park, Crestwood Corporate Center, Annacis Island, Tilbury Business Area and Richmond General Hospital. Designed with you in mind, our rooms come complete with a fridge, microwave and coffee/tea station. Looking for a little extra room? Then you'll absolutely love our suites. Specialty rooms and Executive Suites to suit your needs - full kitchen; one and two bedroom suites (fully equipped apartment style), in-room Spa Suites, Junior Suites for the Executives, Kitchen Studio Kings, three fully ADA Accessible rooms and Standard King or Two Bedroom Queens rooms are also available. Stay connected with high-speed internet access and be efficient by using our media hubs allowing you to connect to the TV wirelessly via an HDMI plug-in or bluetooth (only available in our Executive Suites). Something for everyone - looking forward to having you! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Riverport
Holiday Inn Express Riverport
Holiday Inn Richmond
Richmond Holiday Inn

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