Came to The Keg in Richmond with a group of people to celebrate a birthday.
We were greeted and seated. Hostess was charming.Table was nice the decor was tired. Not as fresh and contemporary as other locations.
We waited and waited and waited before we were even offered drinks..... Not like The Keg!
Had to flag down another server because ours was not to be seen. Ordered drinks and appies...
He did finally return to deliver the food.
Had to ask another waiter to send him back.... He returned and asked , before anybody complained, if the calamari was too overdone.,., why did he serve it if he thought it was overdone???
He finally came back to take our dinner order, didn't offer drink refills....Not like The Keg
Food was all over done... One person had a burger the texture of a hockey puck. Rubber chicken, tough steak....he never did suggest wine or drink refills.
At this point nobody asked ... We couldn't wait to get out of there! Thank goodness the other staff were there to help refill water and clear dishes.
Then after he brought the bill he came back with a piece of their mud pie and several forks. He forgot it was a birthday.
Overall this experience was not like The Keg!
A chain that is typically consistent and reliable even if it is lacking in other areas.
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