We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
Nelson, Canada
1 review
“Poor service”
Reviewed 23 June 2014

I never received a newspaper the 2 nights I stayed. I had to wait from 2:00 PM til 3:40 for my room to be made up so I went to the coffee shop to wait and was charged $4.15 for my coffee. When I mentioned this to the desk at my departure I was told "You're lucky you didn't order room service - it would have been $15.00". I decided then I wouldn't stay there again unless my company had another function.
Also the food in the restaurant was poorly prepared - my poached eggs tasted strongly of vinegar and the potatoes were too salty to eat.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 24 June 2014
Thank you for your review and my apologies for some of the unsatisfactory levels of service you experienced during your stay. Certainly this is not our norm. I will discuss your feedback with our team. I hope you will give us another chance in the future so we can make it up to you.

Thank you Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,211 reviews from our community

Traveller rating
    851
    285
    49
    18
    8
See reviews for
306
494
72
215
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (378)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Oakville, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2014

What a great hotel to stay when in Vancouver. North Vancouver is wonderful and if you have never stayed on that side you are missiing something special. This hotel is very modern and the service was excellent.

Room Tip: take the harbour view you won't be disappointed.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 23 June 2014
Thank you for your review.

Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014

HOTEL-We decided on the Pinnacle based on reviews and recommendations from friends who visited and suggested that staying in North Vancouver would be a great money saver. We have not been disappointed at all. The reception staff members were very pleasant, the decor very contemporary, the rooms very modern and clean and extremely quiet.
STAFF- The staff exceeded our expectation when we arrived by sending us a welcome gift of chocolate covered strawberries 20 minutes after we settled into our room. This was our 10th wedding anniversary and I vaguely remember talking, mentioning or indicating that when I booked the hotel but didn't expect them to consider it important. They did and we were impressed.
VIEW- On the debate about mountain versus waterfront view, we suggest if you get a waterfront ask for one as high up and on the western end of the hotel. Ours was on the 6th floor directly behind a big yellow crane that obstructed our view of downtown:(
COMFORT- The hallways walls are lined with leather and dark wood and carpet was well maintained and spotless. My wife is extremely picky when staying in hotels and this one made her feel right at home, as witnessed by our not doing anything on our second day here but sleep-in and grab a great pizza ( Boston Pizza recommended by staff) for dinner. Although the hotel is located adjacent to a working and active shipping dock we were never disturbed by any excessive noise, even though they were actively dismantling a ship hull just out side our window. The movie selection was great but are a bit expensive.
AMENITIES- The pool, weight room and spa are all well-maintained an clean. We also took advantage of the free bike rental and to bike around Stanley Park. It was quite easy to take the bikes on the Seabus and then explore downtown.

Room Tip: Ask for a room on the western most side for the best view of downtown Vancouver.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricAndLatrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 19 June 2014
Thank you, and we promise to keep our location a secret :)

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cheshire
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2014

Stayed from 9th to 14th June . Stayed with friends and we both had harbour view rooms. Rooms were very clean, extremely comfortable bed. Fridge and microwave in room which was a bonus. Great coffee machine believe it was American make very nice. The balcony had great view over Lonsdale quay and hotel was a 5 minute walk to the seabus which took us to downtown Vancouver in 12 mins. The rooms had rooms looking over downtown Vancouver on opposite side of bay beautiful when lit at night. Ate in restaurant one night. Great food had steaks and salads good value too. Great stay thanks ! Also forgot to say we arrived 8hours late at 2am in the morning due to flight delays from Toronto and were greeted as though it was afternoon very pleasant and chatty.

Room Tip: Get harbour view rooms.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank planehopper_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 19 June 2014
Thank you, we are glad we were able to exceed your expectations.

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belen, New Mexico
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2014

Went for husbands birthday & vacation. The staff at the PInnacle were amazing very special treatment from cleaning staff to room service, we felt really comfortable there. Everything is so easy to get to, using the seabus was fun & the fresh market right down the road was FANTASTIC!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 22robing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 19 June 2014
Thank you, for your FANTASTIC!! review, much appreciated by our entire team

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SEATTLE
Level Contributor
140 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 12 June 2014 via mobile

My wife was at a conference at the Vancouver Convention Centre, and I went along for the trip, as I love Vancouver. The Pinnacle was a wonderful place for us to stay - my wife could hop on the Seabus to get to the conference, and I explored both North Van and downtown quite easily.

The hotel is very, very clean, convenient, and well-appointed. We found the staff quite helpful, and were very comfortable in our room. We did get a waterside room, and enjoyed watching the harbour at all hours of the day. Stunning views of downtown Vancouver.

For a very reasonable price, therefore, we enjoyed a peaceful, beautiful stay, and were away from the hustle of downtown at night. We highly recommend the Pinnacle!

Stayed June 2014, travelled on business
Helpful?
Thank KDUB7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 13 June 2014
Thank you, and yes Pinnacle at the Pier in North Vancouver is the new downtown, offering a great calming retreat in the evening, yet being just a 12 min seabus ride away from all the temptations Vancouver has to offer.

Thank you, Petr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jasper, Georgia
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 June 2014

We were very skeptical about the hotel when we arrived because our GPS took us there by way of the working (and slightly run-down) shipyards. The reception staff must have thought we were crazy because the area is funky, fun and very affluent. Access to Vancouver proper is very easy with the 15 min. SeaBus and driving up to Whistler was a breeze. The room was lovely with a great view of the harbor and the Vancouver lights. The desk staff were probably one of the best we've ever encountered at a hotel. They happily answered all our inquiries, gave us directions, and even printed out a multi-page Google map to get us through Vancouver to the ferry on a holiday weekend. We would absolutely recommend the Pinnacle to anyone visiting Vancouver. One thing: skip the hotel's restaurant--there are dozens of great little restaurants well within walking distance.

Room Tip: Get a room with a water view--it's well worth it.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayhawk53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 9 June 2014
Thank you, and yes we have a great location and amazing hospitality team.

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near North Vancouver
Holiday Inn Hotel & Suites North...
#2 of 10 in North Vancouver
4.5 of 5 bubbles 616 reviews
Lonsdale Quay Hotel
#4 of 10 in North Vancouver
4.0 of 5 bubbles 562 reviews
Downtown
The Pinnacle Hotel Harbourfront
Show Prices
Show Prices
Show Prices
Downtown
L'Hermitage Hotel
L'Hermitage Hotel
#1 of 89 in Vancouver
5.0 of 5 bubbles 3,652 reviews
Downtown
Fairmont Pacific Rim
Fairmont Pacific Rim
#2 of 89 in Vancouver
5.0 of 5 bubbles 2,845 reviews
Robson Street
Hotel BLU
Hotel BLU
#11 of 89 in Vancouver
4.5 of 5 bubbles 1,457 reviews
Show Prices
Show Prices
Show Prices

Been to Pinnacle Hotel At The Pier? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Region: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Hotelopia, Agoda, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HotelQuickly and HRS so you can book your Pinnacle Hotel At The Pier reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing