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“Great experience”

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Pinnacle Hotel At The Pier
Ranked #1 of 10 Hotels in North Vancouver
Certificate of Excellence
Blackfalds, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great experience”
Reviewed 29 June 2014

Staff was most friendly and very professional. The room was spacious and very clean. Within walking distance to the Londsdale market and shops. The market in front of the hotel on Friday nights is a very nice touch. But the most amazing part, is the harbour view and watching the dynamics of a busy harbour. Looking of reward to more visits here.

Room Tip: Harbour view room!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ried P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 29 June 2014
Thank you and we hope to see you soon for a repeat visit.

Thank you, Petr Frcek and the Pinnacle hospitality team
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1,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
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English first
Perth
Level Contributor
108 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 June 2014

From the moment of check in to departure I was pleasantly surprised. I paid extra for a harbour view and it turned out to be a great option with lovely views across the bay toward downtown. The room was furnished in a modern style with a large bed and a flat screen TV. Wifi was included in the room price (as it should be in all hotels). The bathroom was well appointed with the necessary choice of toiletries, a nice large toilet cubicle, a great shower and the towels were fluffy.The only negative was the noise from adjacent rooms TV's etc easily permeated the walls. Thank goodness nobody had a party whilst I stayed.
I was never able to sample the pool, sauna or gym as I was always on the go and away from the hotel.
I was a little concerned that the hotel was too far away from downtown, but it turned out to be well connected with both the Seabus to downtown and with the nearbus bus terminus about 150m from the hotel.
The hotel was so good that I had no hesitation in returning a week later for a second stay!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Tank09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 29 June 2014
Thank your for your review and your repeat stay, very much appreciated.

Thank you, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 June 2014

This hotel offers all three, when you get the right room.
For swimmers, the 25 meter pool is great! It is often quite empty (at least in the morning) the water is very clean and quality of installation overall is very high. There is a big jacuzzi pool too and a sauna room. A great place to relax all together.
Then the rooms are modern and spacious with good working wireless internet, modern bathroom and so on. The only thing to improve here is the shower water pressure that is a little bit too soft,...
The restaurant at the lobby really does good food too. You could invite people for dinner and taste their fillet mignon,.... It is excellent taste and presentation!
And the hotel faces central Vancouver across the sea. The views are astonishing, however here you do need a room that faces that side and not the back road and a high floor as there are some works going on in front of the hotel.
A great place to stay and relax from a busy visit to Vancouver.

Room Tip: Rooms facing the sea and at a high floor are recommended
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank LuisMiguel808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 27 June 2014
Thank you for your great review, we are happy that you enjoyed your stay with us.

Thank you, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 June 2014

During our holiday to Vancouver we stayed at the Pinnacle for 2 nights and WOW! We had a harbour view room which was out of this world. It was a little pricey but kind of what you would expect for such a beautiful view! The room was immaculate and spacious and the bed was huge : ) Very nicely decorated and awesome balcony over looking Van but very noisy workmen right outside. The swimming pool and spa was lovely but when we went to use the pool it was full of kids having a swimming lesson!!! This was a pretty annoying as there was only 1 lane we could use - not exactly what we had in mind!! We were also disappointed that breakfast was not included in the price as we paid nearly $600 for 2 nights! (in england this would be complimentary) and also in the room was a bottle of water and some snacks with a menu card stating that the bottle of water was $5 and that the snacks were between $5-6 each! Considering the price we thought this should have been free but apart from that we loved everything else. Great service and nice staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pooges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 27 June 2014
Thank you and we are glad you liked the views and the service at our hotel.

Thank you, Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

We recently stayed at the Pinnacle Hotel while attending our niece's wedding. The hotel room was a good size, new, clean and the bed was very comfortable. We would certainly recommend the hotel for stays in Vancouver. Although it's across the harbour from downtown, the ferry terminal is steps from the hotel.

Room Tip: Harbour view rooms are a bit more expensive but do have balcony with table and chairs. If you'r...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MVP_IGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 26 June 2014
Thank you for your review,
Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitimat, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 June 2014

Top class room and service, modern deco, comfy beds. walking distance to Peir 7 and Lonsdale Quay and Market. Beautiful scenary of downtown Van from window if you are on harbour side. If you are on the mountain side, then the noise from the traffic might be a bit annoying. $200+/night, add$30 for a harbour view

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 26 June 2014
Thank you for your review, and yes indeed we are a hidden gem in North Vancouver, offering great views of downtown .

Thank you, Petr Frcek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelson, Canada
1 review
Reviewed 23 June 2014

I never received a newspaper the 2 nights I stayed. I had to wait from 2:00 PM til 3:40 for my room to be made up so I went to the coffee shop to wait and was charged $4.15 for my coffee. When I mentioned this to the desk at my departure I was told "You're lucky you didn't order room service - it would have been $15.00". I decided then I wouldn't stay there again unless my company had another function.
Also the food in the restaurant was poorly prepared - my poached eggs tasted strongly of vinegar and the potatoes were too salty to eat.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr F, General Manager at Pinnacle Hotel At The Pier, responded to this review, 24 June 2014
Thank you for your review and my apologies for some of the unsatisfactory levels of service you experienced during your stay. Certainly this is not our norm. I will discuss your feedback with our team. I hope you will give us another chance in the future so we can make it up to you.

Thank you Petr Frcek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Hotel At The Pier

Property: Pinnacle Hotel At The Pier
Address: 138 Victory Ship Way, North Vancouver, British Columbia V7L 0B1, Canada
Phone Number:
Region: Canada > British Columbia > North Vancouver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in North Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pinnacle Hotel At The Pier 4*
Number of rooms: 106
Official Description (provided by the hotel):
Pinnacle Hotel at the Pier is a full service boutique Hotel located seaside and minutes from downtown Vancouver. Our 106 elegantly appointed guestrooms blend contemporary decor, boutique extras and a hint of alluring local history. Enjoy breathtaking views, warm full service hospitality and resort like amenities which includes our 25 meter 5 lane pool. ... more   less 
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