We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Staff but Hotel Average”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
North Vancouver Hotel
Ranked #5 of 10 Hotels in North Vancouver
Reviewed 31 March 2014

My wife and I stayed very recently at the hotel for 14 nights. The staff were excellent but the hotel itself was only average and noisy. The hotel rooms were quite comfortable and clean, but as a visitor from the UK I found no kettle for making tea and telephone as neither of our mobile phones work in Canada!. The hotel broucher states 'Free' Continential Breakfast' but at $5 a time, how can it me free? The outside of the hotel needed quite a bit of TLC as the paint work was very drab. A lick of paint would bring the hotel to life, which the staff did.

Room Tip: Make sure what it says on the broucher is actually what you will be getting for your Cdn$.
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Superams01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 7 May 2014

Dear Guest (Superams01),

Thank you for your comments! We are happy to hear that our staff could provide you and your family with excellent and efficient service. The staff here at North Vancouver Hotel pride themselves in providing all of our guests with a comfortable stay. They are always happy to hear from guests who recognize their efforts. We look forward to hosting you and your family during your next visit!

We asked and we listened. Our rooms do come with full hot breakfast in the morning if you book with the hotel directly. Some online travel agencies and websites have the option of no breakfast for a cheaper price. We like to provide options to accommodate different traveler needs. If you would like breakfast included, please choose to book with us directly or choose the right option when booking online to avoid disappoint.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (325)
Traveller rating
Traveller type
Time of year
Language

165 - 171 of 325 reviews

Reviewed 22 October 2013

I found the "hotel" to be more of a motel-style with the leasing, dining, and conference room area in a separate building. I did find the staff to be quite pleasant. Room was comfortable but nothing really special. The best part of the hotel by far was the free breakfast, which was a buffet-style setup for a few hours each morning. However, the rooms got crowded quite easily but the food kept coming from the staff.

I got a great deal on the room as I was there for a wedding (clearly the highlight of the weekend!) but I probably would not stay at this hotel again.

Room Tip: rooms are either upstairs or ground level
See more room tips
  • Stayed: August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank curlysue41382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,

Thank you for your comments. We are glad to hear that you found our staff pleasant and our room comfortable. Our hot breakfast is often a favorite with our guests. We are an honest, simple establishment who strives to offer clean, comfortable rooms and helpful, friendly service that efficiently meets our guest’s needs. Thank you again for your response and we hope you will stay with us again soon.

yours in hospitality,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

We are selling our house and already have moved to Victoria. But our Doctor, hairdresser (very important!) and friends are still here. So...we have needed, and will be needing a place to make our home when we come back here for visits. I had looked at other hotels here in North Vancouver but they were considerably more expensive. The rooms are very clean and well appointed. The beds are exceptionally comfortable. And the people that work here are so helpful and friendly.
Another point....if at some time we have to bring our dogs...they can accommodate that. And...if we want to just whip up our own food, they have cute little more than adequate kitchenettes. It just feels good here.

Room Tip: We ask for a ground level. No noise from above and a lot easier for unloading!
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,

Thank you for your great review! We are so glad to hear that you enjoy staying with us. We are proud to be your home away from home, and we look forward to continuing to offer you clean, comfortable accommodation, and helpful and friendly service. We look forwarding to seeing you again soon!

yours in hospitality,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

Had seen this place on booking.com with price around $75. When arrived to ask price ans see roon were told $95 plus tax.. We advised to expensive and went to wal away when they said they could do for $75!! We viewed a low level room, looked very clean. Agreed price and decided on upper floor. Shower / bath dated unlike renovated lower level. Very comfy bed but had very noisy neighbours through the night. Breakfast was certainly one of the better ones provided although seating/ table arrangements are alittle odd. Would consider staying again because it was so clean and reasonable sized room.

Room Tip: Hard call, we went for upper level in the hope of a quieter experience but sound proofing wasn't...
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,

Thanks for your comments. We are glad to hear you found are rooms clean and comfortable and our hot breakfast to your liking. We hope you will stay with us again in future.

yours truly,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

If you need to stay over for a night or two, this place is certainly decent value compared to other Vancouver hotels.
Definitely a motel feel, especially with the rooms, where the only view is the car park. But they are clean and well equipped and the bathroom is roomy enough. They make a good effort with their free hot breakfast buffet and there is free internet on the computers in the lobby. Staff were friendly and efficient. Nothing fancy but happy to say nothing to complain about, either.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KenJennings1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,


Thank you for your response. We are glad you found the North Vancouver Hotel to be of good value. We take pride in offering clean and comfortable rooms for our guests. Though we are a simple establishment we always provide our guests with everything they need, including free Wireless Internet and complimentary hot breakfast. Our staff takes pride in offering friendly and efficient service, and they are always pleased to hear that our guests appreciate their efforts. Thank you for your comments, we look forward to your next stay with us soon!

best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

Our Hotel room was robbed. No force entry, someone with a key gained access to our room during the day. The room was undisturbed, the maid had cleaned the room, and three iPads were stolen from three different hidden locations with in our room. RCMP filed a report, hotel management claimed insurance will cover the stolen items, but we continue to get the run around. Our requests for updates and the progress of the reimbursement for the stolen items are ignored from the insurance broker, the insurance company and hotel management. The whole incident has been very upsetting to my wife and children, especially since there is no resolution.

Stayed: August 2013, travelled with family
1  Thank Drew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,

We apologize for any inconveniences in regard to this matter. We have never had an incident like this in our seven years of business and we have given all the information we can to the RCMP and the insurance company in cooperation with every request. Like you and your family, we are waiting for answers. We have asked the insurance company to do everything they can to resolve this matter quickly and diligently. Unfortunately, at this time there is nothing more we can do. Again, we apologize for any distress the incident may have caused, and the issue will continue to be dealt with according to policy and as cooperatively as possible.

sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

I was concerned before arriving, considering some of the reviews regarding mainly cleanliness and noise, but have an agreeable surprise. Rooms were pretty clean, although mine had a very strong smell of cleaning chemicals, but nothing major (the other one occupied by a family member was perfect). Once inside the room, didn't hear any noises from the road. The staff was very friendly and helpful. And the breakfast was better than I expected.

If you are looking for a simple but honest place to stay, I can definitely recommend it.

Room Tip: I'd say that further from the road is probably better. Also upstairs will give you more privacy...
See more room tips
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ajarantes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, Manager at North Vancouver Hotel, responded to this reviewResponded 5 November 2013

Dear Guest,

Thank you for your response. We are glad to know that you enjoyed your stay with us! It is our goal to always provide clean, comfortable rooms and friendly and helpful staff. We are honest and simple at heart and are glad that we could meet your needs. Thanks again for your comments, and we hope you will stay with us again in future.

yours in hospitality,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near North Vancouver
Best Western Capilano Inn & Suit...
#3 of 10 in North Vancouver
461 reviews
Holiday Inn Hotel & Suites North...
#2 of 10 in North Vancouver
741 reviews
Travelodge Vancouver Lions Gate
#8 of 10 in North Vancouver
492 reviews
Show Prices
Show Prices
Show Prices
Lonsdale Quay Hotel
#4 of 10 in North Vancouver
606 reviews
Pinnacle Hotel At The Pier
#1 of 10 in North Vancouver
1,412 reviews
Gastown
Patricia Hotel
Patricia Hotel
#78 of 92 in Vancouver
668 reviews
Show Prices
Show Prices
Show Prices

Been to North Vancouver Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about North Vancouver Hotel

Address: 1800 Capilano Rd, North Vancouver, British Columbia V7P 3B6, Canada (Formerly Ramada Inn)
Phone Number:
Region: Canada > British Columbia > North Vancouver
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in North Vancouver
Price Range: £47 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — North Vancouver Hotel 2*
Number of rooms: 72
Official Description (provided by the hotel):
Situated at the foot of Vancouver's Grouse Mountain, home of the 2010 Winter Olympics, North Vancouver Hotel ranks among the best boutique hotels in Vancouver and was recently voted the People's Choice Hotel by readers of local publication North Shore News. The staff at our newly renovated and affordable pet friendly hotel in North Vancouver provides a luxurious and comfortable stay. Our hotel in North Vancouver features certain room types equipped with partial or full kitchens, ideal for your prolonged Vancouver accommodation. Unlike hotels in downtown Vancouver, we feature many complimentary amenities, including complimentary hot breakfast, as well as free parking, local calls, WiFi Internet and seasonal pool access. The North Vancouver Hotel is located within minutes of various Vancouver tourist attractions such as Stanley Park, Capilano Suspension Bridge and Downtown Vancouver, as well as exceptional dinning and shopping. We offer special packages, including Snowshoe Package or Ski Package for the winter season and Cruise Packages from May until October. We have both Canadian and International guests coming to stay in our hotel in North Vancouver. Book now at one of the boutique hotels in Vancouver. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Odigeo, Hotels.com, TripOnline SA, Expedia, Cancelon, Ebookers, HotelQuickly, 5viajes2012 S.L., Evoline ltd, getaroom.com and HotelsClick so you can book your North Vancouver Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing