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“Nice budget hotel”

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Best Western Capilano Inn & Suites
Ranked #3 of 10 Hotels in North Vancouver
Reviewed 23 July 2014

We stayed at the hotel for 2 nights. We were there with five other booked rooms for a wedding.
We had a one bedroom suite, the room was very well appointed for two people, we had to go to the desk for towels for the other two people. This apparently was not appreciated by the front desk clerk. He was very rude to us, myself and daughter in law, and continue to make remarks to another guest who was signing in. I plan on calling the manager/owner of this facility. We had breakfast in the restaurant , oh boy, not my cup of tea, very expensive. Over $30.00 for 2 people, and no we did not have steak and eggs. We would stay in this hotel again. It is very close to everything. The hotel was very nice and the staff very personable....but not the evening front office clerk.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank GordonsBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 - 302 of 449 reviews

Reviewed 15 July 2014 via mobile

I wasn't pleased with our stay. I don't think it was worth the price, and the staff were not as accommodating or helpful at the start. No fridge or microwave or breakfast. Small rooms. Broken window latch. For a lower price , it may have been ok.

Stayed: July 2014
Thank greecelightning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Stayed for 3 nights at end of touring holiday round AB and BC. Very friendly, helpful staff; perfect location; only thing stopping it getting 5 stars is the air con is noisy, and there is no fridge in room (although we were offered space in a shared fridge in reception).

Stayed: July 2014
1  Thank Lindsay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

I booked this hotel during an online promotional period of staying at 2 separate BW and receiving $100 off or similar. I also checked the price and availability of this hotel based on things to do in Vancouver since our family would only have a little over a day to see the best of Vancouver and we wanted to explore Capilano Suspension Bridge park then use the trolley to tour downtown Vancouver. This hotel was a about a mile walking distance from the park. We arrived around Midnight from airport and the hotel was locked with a sign saying "back in 5 minutes", which was more like 10. Since rooms are located outside and having no car, the hotel didn't have a luggage cart just a dolly to wheel our luggage around the corner to the stairs. Another disappointment was no elevator, so had to carry our luggage up 2 flights of stairs. Our room was simple and clean, no frills. We took time during our stay to go to the supposed "heated" pool (NOT heated) so that was a downer for the children, but having free access to go across the street to the Steve Nash gym was a nice alternative. The restaurant by the lobby was overpriced but convenient. Checking out was simple and the hotel staff friendly and accommodated my need for scissors and stapler while preparing my cruise luggage tags in the lobby. After taking into account the cost of a taxi service, first from the airport to the hotel as there was no shuttle service, cost $55 USD, secondly from downtown back to the hotel after sightseeing $25 and again from hotel to Canada Place with our luggage for cruise $20, totalling $100. In hindsight, it would have been better to use that money towards a downtown hotel not a rental car as traffic was crazy. A week after booking this hotel, I tried to book the second BW stay in Alaska and the promotion was already over and too late to change this booking as it was conditional on prepayment.

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank SpotGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

We were very pleased with our stay at this hotel. It was very clean and updated. The price was very good. The staff were very friendly and helpful with answering our questions about the area. I also appreciated that they had laundry machines available.

Stayed: June 2014, travelled with friends
3  Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

- First the positives - clean, updated decor, very convenient to Downtown Vancouver, good price for this area. Also, it was reasonably quiet even though located near a very busy intersection. - the disappointments - poor WiFi signal, very small room (#235, single queen), the smallest room we've ever had at BW. Then, even though our room entered off an interior hallway, the main exit doors were unlocked, unsecured. Also, very noisy A/C, but room quickly felt stuffy without some air on. Also, the staff weren't very friendly, too officious and abit pushy promoting the BW rewards program. (nor were they rude, though) - would we return - maybe. The best thing about this hotel is it is one short bus ride to/from Downtown Vancouver, which is excellent if we are attending a concert, jazz festival, hockey game or some other event in Vancouver. But the next time we are doing something in Vancouver, we will double check around with the competing hotels that are in the same general location as this one.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank COLLEEN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

good value, clean, efficient and quiet, easy access to North Van and downtown Vancouver. Stayed with family in this hotel; recommend this to families and tourists. Bathrooms are small, front desk staff and restaurant staff were very courteous and helpful. Requested a lower level room and were easily accommodated.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank stoptheclock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Capilano Inn & Suites

Address: 1634 Capilano Road, North Vancouver, British Columbia V7P 3B4, Canada
Phone Number:
Region: Canada > British Columbia > North Vancouver
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 10 Hotels in North Vancouver
Price Range: £46 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Capilano Inn & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Located only 4km from Downtown Vancouver, we are within easy access to many, restaurants, shopping and recreation areas. This core Best Western offers comfortable updated rooms and suites with kitchenettes. All rooms include amenities such as coffee makers (Tea & Coffee provided), Iron & Ironing board, Hairdryer, Free Parking and Internet Access (wireless). On site is an outdoor heated pool (open May- October), guest laundry and De Dutch coffee shop that is open for breakfast and lunch. ... more   less 
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Also Known As:
Best Western Capilano Inn And Suites
Best Western Capilano Hotel North Vancouver
Best Western North Vancouver
North Vancouver Best Western

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