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“First night fiasco”

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Hilton Toronto / Markham Suites Conference Centre & Spa
Ranked #4 of 15 Hotels in Markham
Reviewed 29 March 2014

My family and i drove from Ottawa tonight arriving at 930 pm.. While checking in we start to carry our bags in....the door man standing inside watching...we finally notice a cart in the corner after our second trip ( daughter dance competition so lots of cloths/ costumes) it windy and cold out side and when my son goes to grab the cart the doorman takes it and starts loading the bags we already brought inside telling my son it's for him to do! He actually waited in the warmth while we brought the bags in from the windy, cold, wet outside! Wow classy place.
We went down for a late supper and it was descent expensive but descent.
We get back to our room about 11pm exhausted and turned out the lights to find that in the area where the pull out bed is had a glass block wall that led out to the hallway...and no way to block out the lights from the outside hall! It was like daytime in the room where my son had to sleep! Amazing! A frosted glass wall that went directly to a hall! No curtains. I travel alot on business and pleasure, this year alone i've stayed in a minimum of 30 different hotels in eastern Canada and the US and have never seen anything like this ridiculous setup! Basically a frosted window that goes directly to the hall....with no curtains! We ended up getting 2 blankets to but over the glass from the inside so he (son) could at least try to get some sleep. If this was not for my daughters dance competition and the entire team was not staying here i would have already been at the nearest Marriot! The maintenance guy who brought the blankets was sorry...not his fault...and he said he would try to fix something from the hall side later tonight and would have the missing curtains put back up in the morning.
One last item...the main bedroom with 2 double beds....to close those curtains you have to actually climb over the one bed as there is no room between the corner of the bed and them wall to get by...another nice feature.

  • Stayed: March 2014, travelled with family
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Thank Monty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haley W, Guest Relations Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this reviewResponded 2 April 2014

Monty,

Thank you for your candid review of your recent stay with our hotel. We are very sorry that the guestroom did not meet your family's expectations, since the comfort and safetly of our guests is our highest priority. We have shared your comments with our facilities team so they are aware of the situation and may work to improve our guests comfort moving forward. We hope you'll give us another try the next time your travels bring you to the area so we may better demostrate our commitment to your satisfaction.

Thank you,

Haley Weeden
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (883)
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845 - 851 of 883 reviews

Reviewed 27 March 2014

Hotel is ok, big rooms (although cold, even with heating on full) good shower, food in restuarant was nice, gift shop being refitted so no ATM/Snacks etc. However, it annoys me that hotels allow wifi access for free to non-residents sitting in the lobby, but spend $200 on a room and the wifi is extra (and the "free" wired connection is very hard to set up and keep connected to). Also, in the room I was in, the wifi single was weak, and only worked in a couple of places.... Minor issue, but it annoys me, so next trip to Toronto I'll be staying elsewhere....

Room Tip: One where the wifi can reach
  • Stayed: March 2014, travelled on business
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2  Thank JohnMcGiffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

Overall my visit to the Hilton Conference in Markham was very good. I was happy with the executive floor service and will certainly return. The staff overall were friendly but I found the lounge service to be average only. The bartenders often fell in the weeds during 4- 7pm as the afterwork crowd started to filter into the lobby.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Shella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

With so many hotels seeking excellence beyond the average, this was an ok stay. The clothing drawers in the room wouldn't close and kept drifting open, both tv's had fuzzy pictures and you have to pay for internet, $12/day. I guess I've been spoiled lately in my other stays.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank markwcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

We have stayed here a few times, it's a very nice hotel, rooms are clean and quiet, food is great but next time we have our conference in Markham we will probably stay elsewhere
Just did not sleep well air was very very dry rooms where hard to make cool and the sheets were rough. We are not fussy usually, we just don't sleep well here

  • Stayed: March 2014
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Thank 0rbis25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Excellent hotel, very comfortable, great service and well located. Very nice breakfast buffet. Room very quiet and comfortable. Overall an excellent place to stay for business. Located in Markham, not very close to downtown.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank belpat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank julieMtl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Toronto / Markham Suites Conference Centre & Spa

Address: 8500 Warden Ave, Markham, Ontario L6G 1A5, Canada
Phone Number:
Region: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Markham
#5 Romantic Hotel in Markham
#7 Family Hotel in Markham
Price Range: £82 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Toronto / Markham Suites Conference Centre & Spa 4*
Number of rooms: 500
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, Expedia, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Hilton Toronto / Markham Suites Conference Centre & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Suites Toronto/Markham Conference Centre Hotel Markham
Hilton Hotel Markham
Hilton Markham
Markham Hilton
Hilton Toronto / Markham Suites Conference Centre & Spa Ontario, Canada

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