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“Hotel room was great, other issues though”

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Park Inn By Radisson Toronto-Markham
Ranked #9 of 15 Hotels in Markham
GreenLeadersSilver level
Orleans, ontario
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel room was great, other issues though”
Reviewed 30 May 2014

We stayed there this week for one night. We had zero complaint with our room, it was clean and decorated nicely, however there were other issues with the restaurant and the swimming pool.

The in house restaurant was terrible. There were three of us and we all received our food and three separate times. My 5 year old daughters "kids burger platter" was larger than our meals and the hamburger patty was literately all butchered up and partly in chunks. When she lifted it off her plate a hug chunk fell to the floor with led us to investigate and found that when you lifted the patty it looked like swiss cheese...giant holes through out it and all mangled.

Her replacement burger was a regular patty, however looking at it you cant help but assume the patty was DEEP FRIED........Why would you do that? ridiculous.

We paid and left unsatisfied and if we hadn't of consumed alcohol we would have ventured out for more food immediately. We let the front desk know and they notified the restaurant and they gave us a 5 dollar off coupon for another restaurant in the area......So go spend another 100 bucks on dinner and you get 5 bucks off!! we let the front desk know that we found that Insulating...When we checked out the next morning there was a letter stating if we return to the hotel we can get 15$ off on the next meal at the restaurant...We said but we would never eat there again all we want is my 5 year olds 6 dollar meal comped...the hotel manager came out and was extremely helpful and explained that though the restaurant is here its ran separately from the hotel, he instead of just taking off our daughters meal applied the whole 15 dollars off for "next time" off the current bill. Which we felt was quite fair.

Our last issue was that the swimming pool is used for SWIMMING LESSONS from 4-8pm!!!!!! This was my daughters first hotel trip and was quite sad about this and we found it quite annoying. We were not informed of this prior nor at check in and might not have chose this hotel is we had known. There is a small lane reserved for guests during this time, but its impossible to enjoy any time there during the 4hour lessons.... Very unfortunate.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Hong Kong, China
1 review
Reviewed 26 May 2014

In town with family, my friend recommend this hotel as it is close to their home. Like it a lot, very friendly staffs, nice room, quiet area with many good choices of restaurants around!! Will come back next time :)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love_To_Travel_Aroun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014

The room was a nightmare. Nite #1 - party next door kept us up until 1 in the morning. Took over 2 calls to the front desk and my personal appearance at my front door to get rid of the twenty-something crowd.

AC - oh, I wish we had some. The 1930 unit just had seen it's better days. All it was left for us is air and warm air I might add. We sweat thru Nite 1 and Nite 2 until they have a spare room to switch us to.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sikman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan City, Indiana
1 review
Reviewed 26 May 2014

I stayed here for two days and found this place to be very good. The rooms were very comfortable and clean. Staff very welcoming. The rooms were cleaned everyday and we were very happy with that. Easy access to the highway and malls around Markham area. We will definitely come back again.

Room Tip: Ask for renovated rooms.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
1 review
Reviewed 25 May 2014

I stayed in this hotel during a business trip in Canada, and I was surprised that this hotel's interior is way better than the outside look of the hotel. Staff were very friendly & room were clean. For the money I paid, can't find anything better in the area.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Canada
1 review
Reviewed 21 May 2014

If you're looking to stay at a hotel where hotel cleaning staff are yelling, laughing, hollering, opening/slamming doors and running around the hallway at 7:00am outside your room then this hotel is for you!! Where is this ever accepted in the hotel business?? I've stayed at numerous hotels over the years and never have experienced such poorly trained hotel staff. Next time I'm going to spend the extra $$ for a higher star hotel. Reading the other post about "Thieving staff member" before visiting this hotel I could imagine staff stealing personal belongings. Just that type of hotel.

Side note. Drugs were being consumed by residents in the back parking lot which made me a little uncomfortable walking past and leaving my car unattended.

Room Tip: Skip this hotel..
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 May 2014 via mobile

We had a family function to attend to and found this hotel near by. Hotel was clean and lobby recently renovated. Was able to score a standard 2 dbl bed room and free wife for $75.00 on December 27 during the holiday season!! Pool was clean, hot tub was hot. Highly recommend if your in the for a decent sleep, rate and have kiddies to enjoy the pool! Will stay here again for future family functions

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tthomas84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Inn By Radisson Toronto-Markham

Property: Park Inn By Radisson Toronto-Markham
Address: 555 Cochrane Dr, Markham, Ontario L3R 8E3, Canada (Formerly Howard Johnson Hotel Toronto-Markham)
Phone Number:
Region: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Markham
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Park Inn By Radisson Toronto-Markham 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
Comfort and relaxation await guests at the Park Inn by Radisson Toronto-Markham, which boasts modern amenities and an ideal location just 30 kilometres from downtown Toronto. Our hotel offers proximity to Seneca College's Markham Campus, as well as to prominent corporate offices for Hyundai, Honda, Suzuki, Huawei and IBM. Rest easy in our generously appointed hotel rooms with contemporary details, or book one of the hotel's Junior Suites for additional space. For your convenience, we also feature free parking, an on-site restaurant, meeting space, a hot tub and an indoor swimming pool. ... more   less 
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Also Known As:
Howard Johnson Markham
Markham Howard Johnson
Park Inn By Radisson Toronto-Markham Ontario, Canada

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