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Residence Inn Toronto Markham
Ranked #10 of 15 Hotels in Markham
Certificate of Excellence
Windsor, Canada
1 review
“Be aware”
Reviewed 21 March 2014

The experience at the hotel was good with staff being excellent. Just to make other travellers aware, we booked through one of the 1-866 numbers and got a good rate although even though we were from Canada and reserved room in Canada we were charged US pricing and we were not notified that it was US currency. After several calls and speaking to supervisor they were not willing to help us correct this problem. Very disappointed in that. I will definitely be sure to inquire about the currency in the future.

Room Tip: The studio was very nice and well equipped-loved the kitchenette.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 1 April 2014
Colleen L,
Thank you for sharing your complimentary feedback on our excellent hotel staff and the quality of service delivered during your stay. I sincerely apologize for any confusion you encountered with the hotel rates. Please feel free to contact me directly if I can be of further assistance. We value your business and hope you'll stay with us again in the future. Thank you again for writing.

Sincerely,
Anita Shu, General Manager
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Muskoka District, Canada
Level Contributor
222 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 19 March 2014

Typical, comfortable and reliable Marriott property. Good staff, all the expected facilities (nice pool and workout room), better than average breakfast, scrupulously clean suite. Traffic noise not an issue, although the hotel is a minute from the 404 highway. Also within easy driving distance of a huge choice of restaurants, a half-dozen sandwich bars within a two-minute walk. ALL in all, very good. Carpets and fixtures in public areas beginning to show some signs of age, but nothing spectacularly obvious.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DecoDoppler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 22 March 2014
DecoDoppler,
We appreciate your review and feedback from your stay at Residence Inn Markham. It’s great to hear you enjoyed a comfortable stay and found our facilities and amenities to meet your expectations. We hope you’ll have an opportunity to stay with us again in the future. Thank you again for writing.

Sincerely,
Anita Shu, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Ohio
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 March 2014

Positive: The staff is very friendly, the location is good. Separate sleeping area is nice to have, the bed (Queen size) was comfortable.

Not so great: The furniture is dated and in a shape like the furniture you would expect used on a flea market or in the trash. Torn (fake) leather on the chairs the rest is scratched up and dented. The dishwasher is ready to go to a museum (where it actually would not matter that it leaks...). The windows, besides being so dirty that you barely can look through them, fall apart when opening them (so badly that the maintenance has to come to fix it...). Last but not least, the air condition / heating is loud. So loud that I switched it completely off to be able to sleep.

Bottom line: Overpriced, poorly maintained but a great staff that almost makes up for the shortcoming of the facility.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 19 March 2014
Thomas R,
Thank you for writing and sharing feedback from your stay. I appreciate you recognizing our friendly staff and comfortable beds even though our accommodations failed to meet your expectations. Your honest assessment provides many areas we can work on in order to improve our guest experience. We thank you again for your feedback on these areas and hope you will give us another opportunity.

Sincerely,
Anita Shu, General Manager
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Mississauga, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed 17 February 2014

Our girls hockey team just enjoyed a weekend here at this location. The staff was so accommodating and the facility was perfect. While the arena locations were still a half hour from the hotel, we would certainly book there again as the staff was extremely courteous and accommodating.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 20 February 2014
Donna B,
We appreciate the opportunity to serve hotel needs for your girls hockey team, and we thank you for writing a review. We're pleased to know our staff's excellence in service made for an enjoyable stay and you found our facility perfectly suited for your team. Please plan to visit us again at Residence Inn Markham. Thank you again for writing.

Sincerely,
Anita Shu, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, Texas
1 review
Reviewed 9 February 2014

I was very satisfied with my stay and would return if in Canada again. The Residence Inn Markham is the best hotel I have stayed in a long time. I would most definitely return. The staff were very highly experienced and helpful.

Room Tip: I was on 1st floor and my room was excellent
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 13 February 2014
Ron A,
Thank you for taking the time to write a review from your Residence Inn Markham experience. We appreciate you selecting our hotel for your extended travels, and we're pleased to know you had a satisfying stay. We hope to welcome you back again in the near future. Thank you again for writing.

Sincerely,
Anita Shu, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
Level Contributor
5 reviews
4 hotel reviews
Reviewed 25 December 2013

Toronto and area (including Richmond Hill) just experienced a days long ice-storm-caused power outage. Fortunately, this little oasis was full of electricity. With little advance warning, hotels in our area went from probably 20% to 100% occupancy due to people seeking warmth and a place to stay with having no electricity at home.

To say that the hotel and staff stepped up to the plate is an understatement. Not expecting this huge crowd, front desk and all staff were inundated (yet never seemed overwhelmed) and met every request calmly and with a smile. At the complementary breakfast, although inundated, every type of food was refilled as necessary, tables cleaned and the whole operation ran smoothly.

Hotel amenities were great - nice sized pool, with towels available and a small but adequate gym. The efficiency rooms were clean and stocked. Weeks earlier we had just stayed at a Residence Inn in the U.S. and I am pleased to report that our experience was consistent.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TorontoRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 31 December 2013
TorontoRoo,
Thank you for writing a review and sharing feedback from your experience. Nothing brings us greater satisfaction than recognition from our guests on the excellent service delivered during your stay. Our dedicated team works hard to provide exceptional guest experiences. We're pleased to know you enjoyed a comfortable stay, as well as our accommodations and value added amenities. We hope you'll visit us again at Residence Inn Markham.

Sincerely,
Anita Shu, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgina, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 December 2013

This was my second time staying here with my family and it was an excellent stay. The staff was very helpful and friendly. Our room was clean and the well equipped kitchen (including full fridge, a small range top, microwave and dishwasher) made it easy to make our own meals for the kids. The free breakfast in the morning and 24 hr coffee is also a nice touch. The pool is a nice size for the hotel and clean towels are provided poolside.
This is not a 5 star level hotel/resort but keeping in mind the level it is, I would still rate it as an excellent stay with no complaints. We will return to this hotel next year too.

Room Tip: If considering multiple rooms there is an option of a 2 bedroom suite too.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GB_Jeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Toronto Markham, responded to this review, 20 December 2013
GB_Jeep,
We appreciate your review and return visit with us at Residence Inn Markham. It's wonderful to receive your compliments regarding our friendly staff, value added amenities, as well as our clean and spacious accommodations. We're pleased to hear you and your family had an excellent stay, and we look forward to seeing you again next year. Thank you again for your great review.

Sincerely,
Anita Shu, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Toronto Markham

Property: Residence Inn Toronto Markham
Address: 65 Minthorn Blvd, Markham, Ontario L3T 7Y9, Canada
Region: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Markham
#6 Romantic Hotel in Markham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Toronto Markham 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Residence Inn Toronto Markham Hotel Markham
Residence Inn Markham
Markham Residence Inn
Residence Inn Toronto Markham Ontario, Canada

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