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“A good business hotel”

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Hilton Garden Inn Toronto/Markham
Ranked #2 of 15 Hotels in Markham
Certificate of Excellence
Alberta, Canada
Level 6 Contributor
491 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 462 helpful votes
“A good business hotel”
Reviewed 13 January 2012

The rooms, the front desk staff, restaurant and bar staff are all polite, professional and personable. I booked the breakfast package and felt it was good value for the quality breakfast that was served. There is a small pool and decent hotel gym on the property. Parking is adequate. There are dozens of restaurants in the area that are all withing walking distance. I plan to use this hotel in the future when doing business in the Markham/Thornhill area.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wbsAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Ottawa, Canada
Level 5 Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 December 2011

family friends guided us to this hotel - and they were not wrong. Parking was easy, accessible and free, reception was warm and smiling, we were offered the beakfast package at $9.50 per day which was an excellent deal, room was as we had reserved on-line: comfortable, clean and well maintained during our three days in the hotel. Breafast room was just right with delicious choices and cooked meals to order, again prompt and smiling service. Of note, one evening as we were going out to dinner with friends, and were waiting for them to pick us up in lobby - a waiter came over to offer us coffee, tea or lemon water while we waited - when has this ever happened in any hotel we have visited - never! This hotel has obviously chosen its staff well and trained them to be most welcoming. We will be back...

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank salmonangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2011

Ok, let me start this by saying I think that this hotel is really quite nice and the food service is very good, for breakfast....I am rating this as poor as I just never felt that the staff at this hotel really headed my concerns about a staff person entering my room early in the morning. I didn't feel then nor do I feel today that having someone enter my room for neglecting to wake up to a wake up call was any bit called for. The management only apologized but I didn't really feel it was sincere nor do I really think they planned on addressing the issue. I travel via business quite a bit and having the chance to stay in Toronto/Markham I will not stay at the HGI...

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smorgans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheliyan K, Manager at Hilton Garden Inn Toronto/Markham, responded to this review, 14 November 2011
Thank you for your recent stay at the Hilton Garden Inn Toronto/Markham hotel. We truly value you as a guest and I certainly apologize for your experience. We take guest security seriously here at the hotel and I welcome to speak with you directly. You can reach me at the hotel (905) 709-8008. Thank you again for staying with us and we hope to have the opportunity to welcome you again as a guest at our hotel.

Cheliyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orinda, California
Level 5 Contributor
57 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 2 November 2011

I recently travelled with my parents to the GTA for a family function and stayed here at the HGI as it was the most ideal location for us.

This HGI was larger than most HGI's, as the lobby felt a little more upscale but overall, provided the consistency one would expect when staying at an HGI.

We stayed in a room with two queen beds. For three adults and quite a few piece of luggage, the room was spacious enough. The room decor was slightly dated, i.e. floral motif, but on the bright side, the room did feature an LCD TV. As with every HGI, there was complimentary wired or wireless high speed internet, which was pretty fast and reliable; microwave, coffee maker and refrigerator, the three features which my parents loved having in the room. The bathroom was bright and spacious. Lastly, I liked how they had a safe in the closet.

During our visit, I used the fitness center, which was equipped with up to date equipment. In addition, I loved their pool and whirlpool, which was indoor and had a shower area to use before/after pool use. One morning while my Dad and I were still fast asleep, my Mom sneaked downstairs to have breakfast. She went for the Continental option which was about $8, otherwise the Full Breakfast Buffet was about $14. She said that she enjoyed it very much.

TIP: Self-Serve Coffee/Tea is complimentary every morning and is hosted in the lounge.

Service was friendly but most impressive was our room attendant who serviced our room three of the four nights we were there. She always greeted us very genuinely with a warm smile and was very kind and friendly. Not to mention, our room was always spotless!

Regarding location, again, it was ideal for our needs. The hotel is located in a suburban/business area, just off of Hwy. 7 and is within short distance to several dining options and highways. Otherwise, it just a quick drive to other dining and retail options.

Would we stay here again when in the GTA? Absolutely!

  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank norcalnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheliyan K, Manager at Hilton Garden Inn Toronto/Markham, responded to this review, 3 November 2011
Thank you for staying with us and your time in posting a review about your stay at the Hilton Garden Inn Toronto/Markham Hotel.

We certainly hope to have the opportunity to have you as a guest when travel brings you back to the Markham area.

Yours in Hospitality

Cheliyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doylestown, Pennsylvania
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 November 2011

Have stayed here several times for business - consistently good rooms, exercise room, restaurant and staff.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam-n-Steph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheliyan K, Manager at Hilton Garden Inn Toronto/Markham, responded to this review, 3 November 2011
Thank you for staying with us and your time in posting a review about your stay at the Hilton Garden Inn Toronto/Markham Hotel.

We certainly hope to have the opportunity to have you as a guest when travel brings you back to the Markham area.

Yours in Hospitality

Cheliyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, AL
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 October 2011

Went to Toronto for a weekend getaway hubby was there on business. The waiter for breakfast was great with my young son! We enjoyed the indoor pool we were the only ones using it :) There were restaurants within walking distance which made it nice! Free parking was nice, I did think breakfast was overpriced but overall a good place to stay!

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilrere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheliyan K, Manager at Hilton Garden Inn Toronto/Markham, responded to this review, 27 October 2011
Thank you for staying with us and your time in posting a review about your stay at the Hilton Garden Inn Toronto/Markham hotel.

Cheliyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 5 Contributor
65 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 3 October 2011

Nice and clean hotel. Front desk staff efficient and courteous. Room was well laid out and spacious. Conveniently located for Thornhill, right off Highway 7, easy access from #404/Don Valley to get to Toronto. There is a great strip mall right behind the hotel with many good restaurants. Parking is free, which is nice.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BayAreaRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheliyan K, Manager at Hilton Garden Inn Toronto/Markham, responded to this review, 5 October 2011
Thank you for staying with us and your time in posting a review about your stay at the Hilton Garden Inn Toronto/Markham hotel. We certainly hope to have the opportunity to have you as a guest when trvel brings you back to the markham area.

Cheliyan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Toronto/Markham

Property: Hilton Garden Inn Toronto/Markham
Address: 300 Commerce Valley Dr E, Markham, Ontario L3T 7X3, Canada
Phone Number:
Region: Canada > Ontario > Markham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Markham
#2 Romantic Hotel in Markham
#3 Business Hotel in Markham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Toronto/Markham 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Markham Hotel Markham
Hilton Garden Inn Markham
Hilton Markham
Markham Hilton
Hilton Garden Inn Toronto/Markham Ontario, Canada

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