We stayed at Village on the Lake this past weekend for Oliver 1/2 Ironman. We chose the place because it had 3 bedrooms and there were 6 of us traveling. The pictures looked good, so we booked it although i had reservations doing so since once booked, we couldn't cancel the room.
I tried numerous times to get information from Sid, the property manager, prior to our arrival and only received a confirmation letter at the very beginning. It seemed I was bothering him when I phoned which was only twice, once to make sure he had received our request and a second time to find out what we were supposed to do once there (procedures etc..).
The phone number provided on the website didn’t work. I figured it out by looking at my confirmation; there was a number that worked. (that same wrong number is also on the sheet provided in the information package we received at the Holiday Inn when we checked in).
The key situation was a gong show. The fact that Sid did not even know which unit was assigned to us made me nervous. If I didn’t ask for a parking ticket to put on my vehicle, it wasn’t on the package he left for us with the Holiday Inn. The keys we were given didn’t work and we had to go back which made us very late for our dinner reservation. We were already a bit tight on time thankfully the restaurant was extremely accommodating and were able to take us later on.
The bed I slept on had no mattress cover and it was terribly stained and yellow. The bedding is atrocious; old, thin, everything felt dirty.
The other bedrooms were not much better but at least had a sleeping pad. (we took pictures)
The bathroom was less then clean when we arrived, hair left in the sink from the previous guests.
The kitchen was a nice size, that was a good aspect of the suite.
We were asked on the information sheet provided to fill the dish washer and start before leaving. There was no soap provided to do so.
There was no recycling garbage bags (the clear ones) but we made it work with what we brought with us.
There were no instruction or map on where to find our room either; we did, but it is such a nice touch when a complex with that many rooms offers a map of the place where the amenities are and the room numbers.
All this combined left all of us less than impressed. I own accommodation in Nakusp and there is no way we would supply such poor service.
As I said above, stay at the Holiday Inn - right by the water, friendly and accommodating staff, and I am sure a lot cleaner than what we had to deal with.
- Also Known As:
- Village On The Lake Hotel Osoyoos