We went here last year when staying at the lodge and so wanted to go again this year with friends to celebrate my husband's birthday. Beautiful setting to be sure.
Upon arrival, we noticed kitchen staff banging loudly on the door to the kitchen as they appeared to be "Locked out".
Welcoming staff seemed friendly and engaging but after that, this experience was a comedy of errors and the only thing saving it was our wonderful group of friends who, thank goodness, can have a good laugh at anything!!!!
We waited forever to get the drinks we ordered and then two of us were served their appetizer, and after a couple of minutes of waiting (thinking ours was on its way,) ate and completed their appetizers ten minutes before ours arrived. Main course was delivered with missing cutlery, and ingredients which needed to be returned for correction. One of our meals came super burnt and it was taken back. It arrived after the rest of us have well and truly completed our meals. When the replacement did arrive, it was dry and tasteless.
The wait staff was a sweety but not at all trained in customer service. Dessert was "on the house" as their way of apologizing. We needed to remind her of the accompaniments that went with some of those and the spice cake is sprinkled with truly rancid walnuts!!!!
Please improve EVERY area apart from the setting. Dinner with friends should not be focused around concerns with the restaurant and its service.
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