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Best Western Plus Sunrise Inn
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Reviews (667)
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All reviewsamusement parkmake your own wafflesbreakfast was includedrattlesnake canyonupgraded to a suitebreakfast roomyogurthot breakfastgreat place to staywould stay here againpool and hot tubfront desk staffroom ratecomfortable bedsfull kitchenseparate bedroomgreat room
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474 - 479 of 667 reviews
Reviewed 13 February 2014

Excellent customer service and comfy bed. Friendly Staff. They provide free access to the internet. Excellent customer service and comfy bed. Friendly Staff. They provide free access to the internet. Excellent customer service and comfy bed. Friendly Staff. They provide free access to the internet.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Fred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded 14 February 2014

Dear Guest,

Thank you for taking the time to write a review from your stay with us here at Best Western Plus Sunrise Inn, Osoyoos. We are happy to hear that you enjoyed your time and appreciate the feedback. We hope to see you again in the future when you visit our beautiful community.

Thank you again,

Sincerely
Lucky Gill
General Manager
BEST WESTERN PLUS Sunrise Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

Comfortable, clean suite, friendly staff and great complimentary breakfast with lots of options to choose from. Clean pool and hot tub. We price-checked other hotels and this was the best price and we loved it!

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Charlene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunrise031, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded 12 February 2014

Thank you for staying with us at Best Western Plus Sunrise Inn, Osoyoos. Your feedback is important to us! We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

One doesn't expect 5-star quality form a Best Western property; you book them because you want something beyond cheap and cheerful. Based on their advertised location, this was less cheerful than expected. In a very scenic location, there was no scenery to be seen (although you are within about 1 mile of downtown Osoyoos, and lots of great scenery). This property is next to, or part of, a kids' amusement park, which might be good if you are travelling with kids; if not, not so much.
But,our chief complaint is that we specified non-smoking rooms when we booked, and indeed that was what we got. BUT, the property had converted to non-smoking only recently, and their solution was to spray everything liberally with Febreze; and if you still smelled smoke, gave you a bottle of Febreze to spray around in your room.
I think there needs to be a standard on non-smoking, which means that everything in the room has been thoroughly cleaned of smoke, not just masking the stink!

Room Tip: If you want a genuine no-smoking room, there aren't any.
  • Stayed: June 2013, travelled as a couple
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Thank GSyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded 17 January 2014

Dear Guest

Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000.

Sincerely,

Lucky Gill
General Manager
BEST WESTERN PLUS Sunrise Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

A good room, good sleep in a quiet location. Liked the staff. Come on guys though it really is time to buy new towels. There is a very generous restaurant downstairs( table legs a bit wobbly) and the breakfast was good quality.

  • Stayed: September 2013, travelled as a couple
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Thank nettie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded 14 January 2014

Dear Guest,

Thank you for taking the time to let us know how your stay was. We appreciate your feedback on how we can make our property a better place for guests like yourself. The Best Western Plus Sunrise Inn, Osoyoos, strives to make every guests stay the best it possibly can be. We hope to see you again in our beautiful community again.

If I can be of assistance in the future, please don't hesitate to contact me at 250.495.4000.
Thank you; we appreciate your loyalty to our brand.

Sincerely,
Lucky Gill
General Manager
BEST WESTERN PLUS Sunrise Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

Our son and grandson stayed at the Sunrise Inn for a hockey tournament in Oliver. Room was fine but the beds (hard) and pillows were not at all comfortable. We have always liked Best Western and their beds have always been OK but have never stayed at the Sunrise Inn

  • Stayed: January 2014, travelled with family
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Thank richmil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSunriseInn, Manager at Best Western Plus Sunrise Inn, responded to this reviewResponded 6 January 2014

Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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