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Holiday inn Hotel & Suites Osoyoos
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Reviews (453)
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All reviewsfourth floorboth sidesunderground parkingbit datedboat rentalsindoor poolbeach sidefridge and microwaveosoyoos lakefitness roomview of the lakenice sizewould stay againwe've stayedbeds were comfortableoff seasonliving room
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276 - 281 of 453 reviews
Reviewed 3 September 2013

I just read the previous review and was glad to see I wasn't the only one, though also had the same problems and more.

Our booking process was a nightmare - and not only did teh so called "management team" of Ravi and Harmon do NOTHING, but they made the problem worse by being argumentative, unhelpful, and rude. Things got worse when we went to our room -a filthy bathroom, lightbulbs burnt out, stains on the sheets - GROSS. We reported these to the front desk, who did nothing but alert Ravi - oh great, we get to speak to this guy again - who proceeded to waste my time and be all I can describe as shady and inept. I showed him the pictures I took of the room, which he responded to by saying there was no defense to. YET - he proceeded to defend himself, and STILL - they didn't bother to change the sheets!! We had to go back and demand they do it! DId i mention taht at no time did I so much as even get an apology for this circus of a hotel? I went to the beach to relax, but the beach grounds were dirty as well.

Oh wait - i forgot, he slipped a coupon for a "free breakfast" under the door - which the waitress informed us was worth $4.00 and that "everybody gets those". Not to mention the free breakfast is so limited that you have to pay extra for COFFEE.

What a joke of a place. I wouldnt stay here again if they paid me to - I am following up with corporate along with the local business associations - not that I need any more stress than I already have.

  • Stayed: August 2013, travelled on business
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Thank foodienumberone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded 21 September 2013

Dear foodienumberone,

Thank you for taking the time to write this review.

We read with much concern about the unpleasant experience that you have encountered during your previous stay with us. I sincerely apologize for we fell below your expectations with regard to our bedroom fixtures and we are truly sorry for poor customer care from one of our staff. We endeavor to meet all guests’ expectations at all times and regret that we failed on this instance.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

We have stayed here for several years due to the great location, even though the hotel has had ongoing issues. They screwed up the reservation despite sending us a confirmation letter. This year was horrible, the rooms were filthy, the bedroom door had a hole punched in it, the grounds were dirty, beach longers broken, the patio was cracked and the stairs were pulling away from the patio, garbage was left on the lawn, We were awoken in the night by a group of men yelling, swearing, intoxicated, and the smell of drugs wafting down on our suite. Manager Ravi failed to address the issues despite it being brought to his attention. We asked to speak with the GM he has never returned our repeated requests. Holiday inn franchise managment has done its best to assist and they apologize on behalf of the Holiday Inn Save your money book somewhere else because this hotel management team does not care. The town is so busy they don't have to worry about cleanliness, service, manners, or honesty.

Room Tip: Stay at the Watermark Hotel around the corner
  • Stayed: July 2013, travelled with family
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3  Thank L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded 4 September 2013

Dear Guest

We would like to thank you for choosing Holiday Inn & Suites Osoyoos for recent stay.

Thank you for your review. We appreciate your feedback and apologize for the discomfort you experienced during your stay at Holiday Inn & Suites, Osoyoos. We are committed to ensuring all our guest enjoys their time with us. Our Management team is dedicated in addressing all reasonable guests concerns and feedbacks and does the best to resolve the concerns. I will request you to respond to our private message at your convenience.
Looking forward to hear from you soon.

Regards

Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013 via mobile

Our family had a great stay. The room was a nice size and clean. We had a suite on the third floor on the front entrance side. The view was really nice even though we had the road below us. The balcony was nice with a patio table to sit and drink a coffee or have a glass of wine. The hotel has a door leading directly to the beach which is a nice feature. Staff there were polite. This location is within walking distance to stores. My only concern would be the indoor pool ..it was really dirty. I noticed a lot of people coming in covered in sand from the beach and just jumping into the pool. The hotel needs to post a sign to ensure people use the shower before using the pool or something. I suggest to just swim at the beach..it is a beautiful area. The hotel also offers free use of kayaks if you are a guest. Most holiday inns have the kids eat free plan and this one advertised that but when we asked at The Shores restaurant they did not give the free kids meal. All in all we enjoyed our stay here and would go back.

  • Stayed: August 2013
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Thank Nancy2H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded 1 September 2013

Dear Guest

We would like to thank you for choosing Holiday Inn & Suites Osoyoos for recent stay.

We are glad to know that you have enjoyed your recent stay with us and we truly appreciate your comments about resort facility, location and services.

We would like to see you soon again.

Regards

Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

I'll repeat what has been said elsewhere: the location is what you principally pay for with this hotel: it's got a great beach (especially for kids), a great view from the beach, the warmest lake in Canada, a short stroll to the grocery and liquor stores, a marina to rent water craft, etc. etc. There are always a few things that can use improvement: beach chairs are in short supply, and to make matters worse, there is this unwritten rule that if you get to a chair first thing in the morning and drape a towel on it...that chair is yours for the day (all day - need to go for lunch? leave your towel on the chair! Canadians are almost too polite sometimes...). People get up at daybreak just to claim their chairs. There were a lot of broken chairs this time around, which didn't help the chair shortage, but I noticed they were starting to set them aside so perhaps a major repair run is happening.
There is a small retaining wall built near the beach, which should create more level-ground chair space. Unfortunately, it is filled mainly with gravel (hard on the bare feet) and it seems to be used as the de factor ash tray, judging by the butts laying in it. A scattered number of rocks that had been left on the grassy area (probably by kids) laid there for several days before I finally moved them aside so people wouldn't step on them. Only one barbecue by the beach was working. All this suggests there is not a person assigned to inspect everything on the beach each day and effect repairs.
BUT, as I said, it's a great location in a great little town. We've stayed there probably 10 times or so now. Hopefully they keep on fixing these small problems and making the stay even more enjoyable. The staff were very pleasant this time around.

  • Stayed: August 2013, travelled with family
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Thank Kari C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded 24 August 2013

Dear Guest

We would like to thank you for choosing Holiday Inn & Suites Osoyoos for recent stay.

We are glad to know that you have enjoyed your recent stay with us and we truly appreciate your comments about resort facility, location and services.

Your feedback is valuable to us and we would like to assure you that necessary action will be taken to make all of our guest stay more engaging and enjoyable.

Regards

Ravi Prakash
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

This is a great place to stay with children. The beach is fantastic. There is a marina with boats and seadoos and kayaks for rent.
The rooms have been upgraded and are reasonable. The kitchens are decent.
We've stayed there many times.

  • Stayed: August 2013
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Thank TravelMaven1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaviPrakash_2013, Manager at Holiday inn Hotel & Suites Osoyoos, responded to this reviewResponded 24 August 2013

Dear Guest

We would like to thank you for choosing Holiday Inn & Suites Osoyoos for recent stay.

We are glad to know that you have enjoyed your recent stay with us and we truly appreciate your comments about resort facility, location and services.

Regards

Ravi Prakash
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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