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“Incredible location but poor service”

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Spirit Ridge at NK'MIP Resort
Ranked #3 of 26 Hotels in Osoyoos
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 August 2014

This is a beautiful property but I feel could be much better managed. We rented a three bedroom residence. Beautiful, great size, fully stocked kitchen, amazing, huge deck with fabulous view of the lake. We were supposed to get a basic daily cleaning and a full cleaning every four days.No one came to empty our trash/recycling or refill basic supplies, let alone bed changing during our stay. I spoke to one of the managers in person and asked for service and we then got three visits over 10 days. Shuttle service is unreliable, there is a single golf cart and you really should never be in a rush.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
5  Thank Isabelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 11 August 2014

Dear Isabelle P,

Thank you for taking the time to share with us your comments pertaining to your recent stay at Spirit Ridge Vineyard Resort & Spa. It was fantastic to read your review after staying at one of our newly built Residences and absolutely agree that these units are absolutely beautiful. My apologies with regards to the housekeeping service during your stay as well as our shuttle service. Rest assured, your feedback is crucial to our continued success as well as provides us a crucial perspective as to how our processes and standards are perceived. We will definitely re-assess these two services you mentioned with the intention that you will rave about our services on future visits. I hope to see you soon!



Arthur Wong
Western Regional GM Lead

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699 - 705 of 1,467 reviews

Reviewed 8 August 2014

We shared a three bedroom suite with a couple of friends over the May long weekend and it was a very disappointing experience considering how much we paid. We were at this resort two years ago, rented a villa facing the vineyard and it was quite nice then. This time around, the service suffered in all areas. The check in desk was confusing and busy, the restaurant experience felt laboured and cheap, and the housekeeping was atrocious. I have never seen a messier bed made. My friend found a soiled towel in his bed sheets and they never refilled the bathroom and kitchen soaps over the three nights stay. The property is poorly maintained. I do not recommend this resort.

  • Stayed: May 2014, travelled with friends
    • Value
    • Cleanliness
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2  Thank Astroboy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear Astroboy78,

Thank you for sharing with me your latest experience at Spirit Ridge Vineyard Resort & Spa dating from May. I wished that we exceeded your expectations same as we did two years ago. My apologies, the series of issues you experienced was extreme and are definitely not indicative of our usually high standards especially since we have continued modifying our processes and training systems. Rest assured that this was absolutely a one-off and I'm certain that you'll rave about Spirit Ridge Vineyard Resort & Spa on future visits to the Okanagan Valley. I hope to see you back soon.



Arthur Wong
Western Regional GM Lead

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Reviewed 8 August 2014

We had a wedding at Spirit Ridge and I would NOT recommend this location to future brides! The planning part was great and the location was beautiful......but that was it! We paid a lot to have great food......the sangria's were warm......the food was just ok and when the fruit platter arrived, it was COVERED in mold!!!!!! The sad part is that I had to point it out and ASK for the fruit to be removed!!!!! When I did, instead of REPLACING the tray, they just removed the moldy fruit with a napkin and thru it in the garbage!!!!!! Although I liked the resort......they lacked the attention to detail and service skills that are NECESSARY for hosting a classy event, like a wedding!!!!!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
3  Thank CowgirlCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear CowgirlCalgary,

Thank you for sharing with us your previous experience at Spirit Ridge Vineyard Resort & Spa. I wished that your wedding was flawless similar to your rating of our secluded location as well as the quality of sleep you had during this stay. My sincerest apologies about the fruit platter and sangria and assure you that this is absolutely not our usual standard. It was unfortunate that the actions of one of my team swayed your overall impression of Spirit Ridge Vineyard Resort & Spa. I hope that you are able to contact me directly via e-mail at arthurw@bellstar.ca so that I can impress upon you my sincerest apologies and reassure you of our usually high standards. I hope to hear from you soon.



Arthur Wong
Western Regional GM Lead

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Reviewed 8 August 2014

Great accommodations - clean, quiet and comfortable. Service and food mediocre. Spa services well done with great staff. Recommend exporting other options when visiting this area. Overall, did not meet expectations.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
2  Thank mikaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear mikaddy,

Thank you for taking the time in proving us a quick insight into your previous stay with us at Spirit Ridge Vineyard Resort & Spa. It was great to read that you loved our fantastic suites as well as our wonderful spa and wished that we had exceeded your overall expectations. Rest assured we take all feedback seriously and as a team will strategize on delivering exceptional resort experiences for all of our guests. We look forward to seeing you back in the near future when I'm sure you'll say that we exceeded your expectations.



Arthur Wong
General Manager

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Reviewed 7 August 2014

We stayed here for 2 nights and loved it!! Their was a pool for adults and a pool for children as well as a hot tub. The room was new,modern and spacious. The resort was very well maintained with many attractions nearby and on site including The Adega Vineyard,Indian Grove Stables with pony rides for children, The Osyoos Lake which has a small private beach for people staying at the resort as well as a shuttle to and from the lake, The Osyoos Cultural Centre,The market and the liquor store and so much more. We got a very good value for our money. The weather was sunny and 41 degrees when we were staying there!! My only wish would be that they had room service for the tired travellers with children:( We tried the restaurant,but,when our child got excited we got an exasperated sigh from our server so we decided to eat elsewhere:(

  • Stayed: August 2014, travelled with family
    • Location
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Thank sanisidro2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear sanisidro2014,

Words cannot express how grateful we are that you took the time to share with us the fantastic experience you had during your recent stay with us here at Spirit Ridge Vineyard Resort & Spa. It was great to read that you loved our extensive list of on site activities such as our two separate pools and hot tub, our spacious and well appointed suites, the two separate vineyards, our stables, our newly renovated private beach and the list goes on. We look forward to welcoming you back sooner than later so that you have the opportunity to explore more of our resort, see you then!



Arthur Wong
Western Regional GM Lead

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Reviewed 6 August 2014

Very nice resort, well maintained, good service, friendly staff, and good location just outside of town.Two pool areas, which was nice as the larger one seemed the be the 'noisy' pool with a lot of kids, while the smaller one was all adults. We arrived at the pool at 4 pm and got chairs because people were starting to leave, but it looks like chairs could be at a premium earlier in the day.
We had a premium one bedroom suite, which was very nice and had a small balcony (thought when the air conditioner for the unit next door is on it's not exactly peaceful). The common space in this unit is fine for 2 people, and worked okay for the 3 of us, but would be a bit cramped for four people.
The lower level rooms right around the larger pool could be noisy due to lots of kids playing - I would request a room away from that area if that's a concern for you. The rooms and villas overlooking the vineyard look like they would have a wonderful view of the lake and town.

Stayed: July 2014, travelled with family
Review collected in partnership with this hotel
Thank vagabond_dreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear vagabond_dreams,

Thank you for taking the time in providing us a detailed insight in your recent stay with us here at Spirit Ridge Vineyard Resort & Spa. It was great to read that you loved our secluded location, our suites and our service levels throughout the resort. We look forward to welcoming you back on your next visit to the Okanagan Valley. See you soon!


Arthur Wong
Western Regional GM Lead

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

Stayed at Spirit Ridge over August long weekend plus a few days after.

Plus: incredible views, adjacent golf course is a fun little track and in great shape, excellent food at Talon restaurant
Good proximity to lots of activities such as lake, cycling, wineries, etc
negatives: service poor, didn't clean our room once for the first four days without prompting- almost comical. Got tiring calling down for toilet paper or towel changes. Pool a little undersized.

Beach shuttle doesn't run as often as required and doesn't start until 10, which is a hassle if you have rented a boat at 8 am.
I have stayed in lots of higher end properties around the world so perhaps spoiled but the service was pretty disappointing. Front desk staff apologetic and well meaning.

Suites a little in the small and feel like they need a little upgrade, such as better shower heads, etc.

Wifi is very slow.

Fitness centre could be improved and perhaps given more space.

Stayed: August 2014
1  Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arthur W, General Manager at Spirit Ridge at NK'MIP Resort, responded to this reviewResponded 10 August 2014

Dear Dave V,

I truly appreciate you taking the time in providing us feedback with regards to your stay at Spirit Ridge Vineyard Resort & Spa during the August long weekend. It was great to read that you loved our secluded location atop the town of Osoyoos, our on site golf course and the excellent food we deliver in Talon's restaurant. My apologies for the negatives you listed and I truly appreciate your constructive feedback. Our standard daily housekeeping services only encompasses a quick clean and tidy and then a full clean every forth day, however we do have full cleans available upon request, this information is noted on our letter located at the desk in each of our suites. As you mentioned, our shuttle service is scheduled to start daily at 10:00am as we find that the majority of our guests start their day at the beach after this time. We fully understand that we have guests who are early risers and therefore are able to transport guests as needed before this time upon request. Our wifi is currently being upgraded given the feedback we've received during the August long weekend. My team and I definitely hope to see you back at Spirit Ridge Vineyard Resort & Spa on your next visit to Osoyoos.



Arthur Wong
Western Regional GM Lead

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Spirit Ridge at NK'MIP Resort

Address: 1200 Rancher Creek Rd, Osoyoos, British Columbia V0H 1V6, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Osoyoos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Osoyoos
#2 Green Hotel in Osoyoos
#3 Romantic Hotel in Osoyoos
#3 On the Beach Hotel in Osoyoos
#6 Family Hotel in Osoyoos
Price Range: £94 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spirit Ridge at NK'MIP Resort 4*
Number of rooms: 226
Official Description (provided by the hotel):
The 4.5-star Spirit Ridge at Nk'Mip Resort celebrates its natural desert cultural landscape.Our accommodation is a 226-condominium 1, 2 & 3-bedroom style hotel nestled between Anarchist Mountain and Lake Osoyoos. Situated on Osoyoos Indian Band land, we celebrate our resort partner's amenities and destination attractions. The Nk'Mip Desert Cultural Centre is a hub of information on the Okanagan people where you can immerse yourself in Aboriginal Events and cultural ceremonies. The Nk'Mip Cellars are an award-winning vineyard and winery, right on the Resort. They provide in depth tours and daily wine tastings. Just down the hill is the Nk'Mip RV Park and Campground, a year-round heated playground for an active Snowbird Community. In the summer, there is a Cantina on the Lake where you can take a water taxi across to town - or invite friends to you. The challenging 9-hole Sonora Dunes golf course has a clubhouse (opening year-round shortly) and Pro Shop. The view from the tee boxes envelop the backdrop of the rugged mountain, the Lake below and a beautiful scene of the Spirit Ridge adobe-style buildings dotted with wrought iron icons, native to the area. We have a full service spa on site Solterra Desert Spa who are open year-round, waiting to pamper locals and visitors alike. Our resort weddings are becoming legendary. Photo opportunities exist from every viewpoint with the spectacular vineyard stretching out like arms to the sun, up the hill. Meander between wild desert sage, catch a glimpse of a wild herd of horses, laze in one of our outdoor pools or hot tub and wonder, "why didn't I get here sooner". Experience Nk'Mip hospitality at it's best! ... more   less 
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Also Known As:
Spirit Ridge Vineyard Hotel Osoyoos
Spirit Ridge Vineyard Resort And Spa
Spirit Ridge Vineyard Osoyoos
Spirit Ridge Osoyoos

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