This was my second time staying at this location. This stay was for our first anniversary with my husband and we were in 415. Our room smelled musky and was humid, so we turned up the AC in hopes that it would be better when we got back from dinner.
We had a great time at the new Match public house, played a bit in the casino. Then returned to our room where the smell was so overpowering I had to spray perfume on my pillow. We set our alarm for 8:30 to go downstairs for breakfast, however the power had gone out and we didn't wake up until 10:45 in an uncomfortable sweat. I phoned the front desk to let them know the power was out and we had now missed breakfast, to which they replied "it's not our problem, BChydro had an issue in the area" I was a little confused so I wanted to clarify that we had paid extra for breakfast which now was not available.
Maybe it was due to the language barrier as both front desk clerks spoke broken English, but again she said "ma'am it's not our problem"
Now I was just angry overall that we were paying that much money for a hotel room that we couldn't even shower, or comfortably sleep in PLUS now the complete disregard for the inconvenience and that answer overall...
We got ready and rushed downstairs to check out by 11, understandably they could not give us a receipt at this time due to the power outage, but they didn't even offer to reimburse the breakfast we had paid extra for ($10). I had to argue to the point they phoned security and finally they agreed to refund breakfast, but nothing further.
They were extremely rude and had no interest in making any efforts to rectify the situation. I phoned management and am waiting to hear back from them, but I doubt I will be staying at their hotel again.
Terrible customer service, horrible value, low quality...all 3 strikes for me.
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- Also Known As:
- Coast Hotel & Convention Centre Langley/Langley City