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“Clean rooms, breakfast is nowhere near as good as advertised”

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BEST WESTERN PLUS Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Waterloo, Canada
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Clean rooms, breakfast is nowhere near as good as advertised”
3 of 5 bubbles Reviewed 11 October 2013

This hotel is appropriate for it's pricing. The rooms are clean, with comfortable beds and linens. The updated decor is in keeping with recent renovations. There is some highway noise on the side that faces the highway, and we were offered rooms with queen beds (instead of king beds) on the "quiet" side of the hotel. Updating the windows to transmit less noise would have been a smart move during the renovations.

Unfortunately, the breakfast advertised on the hotel's website is nothing like what was provided. When booking a room, the hotel site at bwregency.bc.ca says "<i>Our free breakfast features omelets, eggs, Canadian ham, bacon, sausages, pancakes, waffles and french toast, pastries and much more.</i>" The one morning we bothered to eat breakfast at the hotel, there were two steam trays, one split between egg product patties and unappetizing looking breakfast sausages, the other filled with soggy shredded potato patties. We stuck with the hardboiled eggs, toast and a whole apples or oranges. There were not any waffles, omelets, bacon, canadian ham, french toast or freshly prepared anything in sight. On the upside, the coffee was good, as was the tea selection. If you consider it more of a decent continental breakfast with some inedible steam tray stuff, and you won't be dissappointed.

No matter what the front desk tells you, unless you absolutely cannot go elsewhere, do NOT eat at the ABC family restaurant in the hotel. It's no good.

Room Tip: If you're a light sleeper, make sure to ask for one of the rooms that does not face the highway...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cee-food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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765 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
West Kelowna, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

very very,good...have been going there for about 4 years at least once or twice per year,always great staff and nice clean rooms,,the a joining abc resturant is fantastic...all there food items are exellent and resonably priced .the service is all family type of sevice always with a smile and polite.my wife is a ciliac so no glutin ...they offer a full menue for the glutin free diet....now that,s fantastic in deed.try the abc and stay at the best western you won,t be disapointed....

Room Tip: try and stay in the suites in the same building as you check into......great stuff...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2430akira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Director of Sales at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 15 November 2013
Thank you for your continued loyalty in returning to stay with us at the Best Western PLUS Regency. We appreciate your positive feedback about several aspects of the property including our guest amenities and on-site abc Restaurant. We look forward to the opportunity to welcome you again upon your return to Abbotsford.

Kim Hissink, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
246 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

The location is prime. Close to the highway but not noisy and easy to access. There are two buildings and each has plenty of parking. The breakfast is very good with a lot of selection and constantly restocked.
The room rates were very reasonable and the rooms exceptionally clean and well maintained.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Director of Sales at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 15 November 2013
Thank you for taking the time to provide us with your feedback about your stay at the Best Western Plus Regency. We are very pleased that you enjoyed the excellent, award winning customer service and guest amenities including the hot complimentary breakfast and convenient highway location We look forward to the opportunity to welcome you back in the future.

Kim Hissink, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BC, Canada
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

Had the opportunity to stay at this hotel this past weekend. I am frequent traveller for both business and for pleasure and often stay only at Best Western Plus hotels wherever and whenever possible! Best Western Plus Regency Inn in Abbotsford was good. The staff were very friendly and the rooms were comfortable ( my only gripe about our room was that the beds weren't quite as comfortable as other Best Western Plus hotels I had stayed at before) and spacious. My hubby and I agreed that we would stay here again if we had to stay in Abbotsford.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PussycatBC_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Front Office Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 15 November 2013
Thank you for staying with us at the Best Western PLUS Regency. We appreciate your positive
feedback about several aspects of the property including our award winning staff and guest amenities.We also appreciate your continued loyalty to the Best Western brand. We look forward to welcoming you back next time you visit Abbotsford for business or pleasure.

Brianna Darby, Front Desk Supervisor / Jordanna Haagen, Banquets Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 5 October 2013 via mobile

As the title of my review says, very noisy but clean.

Right on the HWY and boy can you hear it through the night.

Very clean though and a lovely breakfast in the morning.

The room was nice and big with plenty of room for luggage which was good.

Stayed October 2013, travelled as a couple
Helpful?
Thank Devon_Kat11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Director of Sales at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 11 October 2013
Thank you for taking the time to provide us with your honest feedback about your stay at the Best
Western Plus Regency. We are very pleased that you enjoyed the excellent, award winning customer service and guest amenities. Being a highway property has challenges regarding noise, there are a variety of rooms that we can reserve that eliminate the noise factor – so please request that upon your return. In addition our hotel will be renovating in the next few months in several areas including upgrading our windows which will reduce the impact of noise significantly

We look forward to the opportunity to welcome you back in the future.
Kim Hissink, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnaby, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 October 2013

Myself and several colleagues stayed here while we were in town for business. The service was very slow (25 minute way to check-in, with only two people ahead of me) but very sweet. The rooms were tidy and the continental breakfast was surprisingly good.

I would definitely stay here again, albeit allotting more time in my schedule to check in.

Room Tip: Unfortunately no great views here, but the location next to Highway 1 is very handy.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, General Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 11 October 2013
Thank you for staying with us at the Best Western PLUS Regency. We appreciate your positive
feedback about several aspects of the property including our complimentary hot breakfast and guest amenities. We continue to improve the guest experience and we look forward to welcoming you back next time you are in our fair city.

Mebs Tejpar, General Manager
Brianna Darby, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnedosa
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

Nice place as long as you are able to accommodate walking up 2 flights of stairs in the old building. Great breakfast and nice pool. End of a street so quite quiet. Had some difficulty with the room keys working in the outside doors but that problem got resolved.

Room Tip: Older building has two floors and no elevator.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Front Office Manager at BEST WESTERN PLUS Regency Inn & Conference Centre, responded to this review, 11 October 2013
Thank you for sharing your comments with us during your recent stay. We appreciate the honest
feedback and your opinions are important to us.We are pleased that enjoyed the guest amenities
including the complimentary hot breakfast. We continue to improve the guest experience and we are installing an elevator in the Regency Wing this November! We look forward to welcoming you back next time you visit Abbotsford.

Mebs Tejpar, General Manager
Brianna Darby, Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Regency Inn & Conference Centre

Property: BEST WESTERN PLUS Regency Inn & Conference Centre
Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Region: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Abbotsford
#1 Family Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Plus Regency Inn And Conference Centre
Best Western Abbotsford
Abbotsford Best Western

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