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“Quick stay but good customer service”

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Best Western Plus Regency Inn & Conference Centre
Ranked #2 of 13 Hotels in Abbotsford
Certificate of Excellence
GreenLeadersBronze level
Reviewed 8 November 2013

I was in town for a funeral and stayed here with my cousins. The room was booked through Air Miles and there was some discrepancies between what we had ordered and what we received in the room, but this was not due to any of misunderstandings of the hotel staff. Once we got to the room, we noticed it was not a suite nor was there a pullout as requested. The staff did their best to accomodate us even at the late hour of our check in.

The room was in the second building where the restaurant is. There is no elevator so pack lightly as you will be hauling it up the stairs. The bathroom was very small but the sink and vanity was outside the bathroom which made getting ready with a bunch of others a bit easier to cope with. We had the room for 5 days but as it did not meet our specific needs the following night (evening of the funeral) we moved to a different hotel. We came back for the last night of our reservation only to find that our keys didn't work and that the management took it upon themselves to check us out. As the room was paid on airmiles, I guess this did not matter to them.

Once the issue was ironed out, we were able to get back into our room for the last night. I would recommend this hotel as it is close to the highway, close to the downtown core but book through the hotel, not through airmiles.

  • Stayed: September 2013, travelled with family
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Thank Trey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Thank you for sharing your honest comments with us during your recent stay, they are important to us. We are pleased to hear that our staff assisted in making the best of each situation for you. In our ongoing commitment to enhance the property and offer the very best to our guests, we are currently under renovations to install anelevator in the Regency building. We look forward to welcoming you back next time you visit Abbotsford.

Mebs Tejpar, General Manager

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667 - 673 of 950 reviews

Reviewed 6 November 2013

I have used this facility on a number of occasions for out of town guests coming in, the facility is clean, reasonably priced and the staff have always been pleasant. I have also recently used their meeting facilities and found them to also be first class. I would recommend this location if you are travelling to the Abbotsford area.

  • Stayed: November 2013, travelled on business
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Thank you for ongoing loyalty in staying with us at the Best Western PLUS Regency. We appreciate your positive feedback about several aspects of the property including our award winning staff and our Conference Centre. We look forward to welcoming you back next time you are in our fair city.

Brianna Darby, Front Desk Supervisor / Jordanna Haagen, Banquets Coordinator

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Reviewed 1 November 2013

Come on Best Western I am sure you can supply real plates and cutlery to guests??????

I am sorry to say this is the first time that I have had this in a hotel anywhere in the world ? It does not cut it with me. I can understand why its done, but for the love of god don't do it, It spoils breakfast.

The bed was so wonderful and the pillows too. The hotel was good in every way, apart from the above........

A bar in the hotel would have been good?

Thanks to all the staff they were great.

  • Stayed: October 2013, travelled with family
    • Sleep Quality
Thank happy days R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013 via mobile

I do a lot of trade shows in Abbotsford, have always stayed at the BW Plus in Abbotsford, the rooms are very clean, the staff are welcoming, the cont breakfast is awesome. Try and get a room in the main building on the east side so quiet and peaceful, beds extremely comfortable and the pillows my god I need to buy some. Best sleep in a long while, staying here will be your best choice you ever made. Thanks Kim to you and all the staff
Mike

  • Stayed: October 2013
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Thank Sales M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Director of Sales at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Mike, thank you for continued loyalty in staying with us at the Best Western PLUS Regency. We
appreciate your positive feedback about the award winning guest service, guest amenities, hot
complimentary breakfast. We look forward to welcoming you back next time you are in our fair city.

Kim Hissink, Director of Sales

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Reviewed 23 October 2013

Clean and comfortable room. Nice staff and free breakfast. Good price. Easy access to Trans-Canada Highway. For evening entertainment I drove (about 15 minutes) to the Twilight Drive-In. I think only one left in BC. Great fun!

  • Stayed: October 2013, travelled solo
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Thank Lost1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Front Office Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Thank you for staying with us at the Best Western PLUS Regency. We appreciate your positive
feedback about the award winning guest service, guest amenities, hot complimentary breakfast and the convenient proximity to the highway. We look forward to welcoming you back next time you are in our fair city.

Brianna Darby, Front Desk Supervisor / Jordanna Haagen, Banquets Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

We stayed here for 3 nights, 4 days - and had an amazing stay. The rooms were clean, and facility was fantastic. The complimentary breakfast was fantastic and different each day. Close to the US border and to where we needed to go. Will definitely stay here again.

Room Tip: Our room was great - quiet, minimal street noise. Regency side.
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  • Stayed: October 2013, travelled with family
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1  Thank Jeff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, Director of Sales at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Thank you for staying with us at the Best Western PLUS Regency. We appreciate your positive
feedback about several aspects of the property including the hot complimentary breakfast and the
convenient proximity to border. We look forward to welcoming you back next time you are in our fair city.

Kim Hissink, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

We stayed here on Canadian Thanksgiving and I must say I was very impressed. King size bed was very comfortable. Room was super clean and quiet. Hotel staff were very helpful and friendly. And the free breakfast was a bonus! There is also a great ABC restaurant on site that has an amazing menu (I love the chicken salad croissant for lunch). We would definitely stay here again!

Room Tip: ask for a quiet room away from the freeway.
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  • Stayed: October 2013, travelled as a couple
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1  Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this reviewResponded 15 November 2013

Thank you for sharing your comments with us during your recent stay. We are very pleased that you enjoyed the award winning guest service, amenities and the complimentary hot breakfast. We look forward to welcoming you back next time you visit Abbotsford.

Mebs Tejpar, General Manager
Brianna Darby, Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Regency Inn & Conference Centre

Address: 32110 Marshall Rd, Abbotsford, British Columbia V2T 1A1, Canada
Phone Number:
Region: Canada > British Columbia > Abbotsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Abbotsford
#1 Romantic Hotel in Abbotsford
#2 Green Hotel in Abbotsford
#4 Business Hotel in Abbotsford
Price Range: £56 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Regency Inn & Conference Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Enjoy our FREE hot breakfast or breakfast on the go, complimentary wireless Internet, Flat screen TVs, micro/fridges in every room and much more at Abbotsford's award winning hotel. The BEST WESTERN PLUS Regency offers the best value in Abbotsford. Along with our free breakfast, the hotel offers two indoor heated pools, 2 whirl pools and a Fitness Centre. Centrally located, our Abbotsford airport hotel is only minutes from: Abbotsford Int. Airport (YXX) Seven Oaks Shopping Centre, Tradex, The Abbotsford Regional Hospital, Recreational facilities, the Abbotsford Entertainment Center, and a Variety of Restaurant Choices. We also offer over 1200 square feet of meeting/banquet space. So plan your next meeting, wedding, or special function at our Abbotsford hotel. Looking for packages? We offer a great variety with our on wedding, romance or sleep and fly options. We look forward to seeing you soon! ... more   less 
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Also Known As:
Best Western Plus Regency Inn And Conference Centre
Best Western Plus Regency Inn & Conference Centre Hotel Abbotsford
Best Western Abbotsford
Abbotsford Best Western

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