I stayed in Nova inn Hinton on July 21 and checked out on 22nd.
My original booking was for July 20 (checking out on 21) which was my mistake. I was making so many reservations for our family vacation, I made a mistake. Also I found this out little too late. I found it at the night of 20th. I called the number that I had on my reservation and left a voice mail, thinking that was a number of Nova inn but it was booking.com, that was my mistake also. I called the hotel on Monday morning and talked to somebody who said they already charged me for the night because I didn't show up but he understood and he would do anything he could to help me and we could come and stay without charge.
That was awesome to hear, of course but he shouldn't have said it when he left a note saying he's leaving the final decision to the manger.
So we went to the hotel. The front desk person said it's the manager's decision and got the manager to come out who said she's in a meeting but when she's done she will call me to discuss and do something that's fair for everybody.
She left without talking to me.
We stayed there with no other choice to stay there. (We stayed because of what the manager said). Next morning I asked front desk if the manager left any message, there was none. She reminded me of the no-show policy again but she said she will get the manager to call me. The manager didn't call.
I emailed the head office few days later and I said all employees should say whatever they would and they could and make sure that happens.
The head office didn't respond to me.
I understand the policy and don't blame the hotel to charge me for the no-show Sunday. But it's not right to say you would do something and don't.
If the manager had no authority to adjust that kind of situation then she should have told me so, instead of saying what she wasn't going to do.
Do not plan to use any of Nova inn in the future.
- Official Description (provided by the hotel):
- Conveniently located along the Trans Canada (Yellowhead) Highway, the Quality Inn & Suites(R) in Hinton offers stunning mountain views and intimate encounters with Alberta's wildlife, as well as easy access to outdoor fun at Jasper National Park. This pet-friendly Hinton, AB hotel is convenient to outdoor activities like cross country skiing, fishing, horseback riding, hiking and fishing, as well as a variety of attractions. ... more less
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- Also Known As:
- Quality Inn & Suites Hinton, Canada - Alberta