I will not be back until security issues are addressed and smoke smell in rooms is taken care of. Having to finish writing characters so I can post this review. Only 43 characters to go. 19 more lette
- Free Wifi
- Free Parking
We checked in. Within a hour we reported our toilet would not work (wouldn't flush). They reported someone woukd be by to fix it. 2 hours later I asked for a plunger to fix it myself. Apparently they have no maintenance staff or even plungers. With 2 kids having to go all day & night to use the front desk bathroom was unacceptable. The windows also had black garbage bags over the windows which did not impact our stay, but made it extra ghetto.
The stay in the facility was satisfactory. Having booked the room for 6 (three being children) as the website and front desk say it can hold), There was only enough dinnerware and towels for 4. Staff kindly and promptly rectified this. Seating and table space for 3 is odd when a family of 6 wants to make and eat supper. Being hot summer days, the temperature in the room did get hotter we did open the windows and noticed the upper room and lower room window screens facing the back both need repair so as to not let bugs in the room (not a big problem), and we were not able to turn on the ceiling fan to cool as there was a great amount of dust on the fan (would have liked this feature to cool down for sleep). Repair in the upper washroom vanity is needed as it looks like something heavy was on it - separation of vanity from trim and it did move. The hide a bed was extremely uncomfortable and needed repair. We actually took the matress off and put it on the floor for the kids to sleep on, and still was uncomfortable as the springs in the matress made it so (I tried it too). Please double check this to confirm if it was just not only me. Maybe a new matress for the hide a bed might be needed.
Overall, I would say it was a moderate experience, but I would not go out of my way to recommend to friends (not trying to be overly critical ... just honest if you are looking for insight).
The breakfast I will say was satisfactory for getting the day off to a good start. We all enjoyed what was out and appreciated it.
As well, all the staff was very polite, pleasent and helpful. Seems to be a good group there.
I would definitely stay again in the future. I also would recommend to my friend and colleagues. The room was very clean. The night and day staff were all friendly and easy to talk to. The morning breakfast was a pleasant surprise as to how good it was.
We are so Glad that you enjoyed your stay. I will be sure to pass your kind comments on to the Staff. We look forward to hosting you on your next visit to Hinton. Have a great summer.
Service was excellent from all staff. Room was neat, clean and had everything the bigger chain hotels provide. The location gave easy access to the highway and was back enough that there was little or no highway noise. Easy access to restaurants. Continental breakfast was great and there was easy access to restaurant for lunch or diner. Will stay here again.
Thank you for your kind word of support. I have let the Housekeeping department know. We hope to have a chance to host you again in Hinton.
Very comfortable, clean rooms and breakfast included. Much cheaper than Jasper and the Hinton Golf Course has a package deal with the hotel and the golf was good. If in Hinton I would definitely recommend this venue.
Thanks for the great support. I have let the housekeepers know that you appreciated their effort. I also passed on your positive comments to the golf course. We look forward to your next visit or golf trip.