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“Pet friendly”

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Blackstone Mountain Lodge by CLIQUE
Ranked #3 of 29 Hotels in Canmore
Certificate of Excellence
Innisfail, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pet friendly”
Reviewed 17 May 2012

I appreciated the ability to bring my pet on a mini vacation. However, I was disappointed with the housekeeping in the pet friendly suite and in my opinion housekeeing should be very conscious to exceed its responsibilities in these suites. For example; mud paw smears on glass door that leads to balcony from previous guest, living area carpet has a pet stain; time for carpet cleaning, table on balcony not cleaned (glass smears and remnants). Fridge smears on doors and pot holders need to go in the washing machine. Because of this I would only give my stay 4/5. Otherwise, kitchen is beautiful and a great way to save money having breakfast and lunch in. Suite has nice furnishings, although a little dark if window drapes not opened, perhaps some shears as well as the drapes would help with this. I faced the pool, had no problem with pool noise. Some overhead noise from a little person that couldn't seem to walk, had to run and bounce, but this could be drowned out by the heating/air conditioning fan. Staff friendly. Very quiet at night. I would stay again and hope that housekeeping expectations improve. Good dog park at Quarry Lake. Fun shops downtown.

Room Tip: Choose 4th floor for no overhead noise, but no pet freindly suites on 4th floor.
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jibac0a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 11 June 2012
Hello Jibac0a,

I am very sorry to read that your suite was not up to the level of housekeeping that it should have been. Even with our pet friendly suites, you should not be able to see any indication that a pet had stayed in the suite prior to your stay. Since reading your review, we have taken steps with to improve housekeeping. We have made changes in procedures to improve our housekeeping department. We have see an increase in the level of cleanliness in our suites and I hope if you do come back to stay with us you will also see the change as well.

I am very happy to hear that you enjoyed the rest of your stay with us. I hope that you were able to enjoy the pool, hot tubs and the views from your suite. It is great that you were able to use the kitchen in the suite to save some money during your stay.

It is starting to become summer here in Canmore and we hope that we are able to welcome you back in the near future.

Thank you,
Kiley
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887 reviews from our community

Traveller rating
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    224
    52
    17
    16
See reviews for
366
290
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Dutch first
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English first
Vineland, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2012

We rented directly from an owner, I definetly recommend this Hotel/Condo but I would book my next stay directly with the Hotel. We rented 1 - 2 bedroom condo and our family rent 4 additional rooms. Excellent location, beautiful Hotel.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredVrugteveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 24 May 2012
Hi FredVrugteveen,

It pleases me that you enjoyed your stay and enjoyed our service at Blackstone Mountain Lodge that you are planning on booking through us the next time you come. I hope that the Bellstar Team is able to welcome you and your family back soon to the mountains.

Thank you,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
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Calgary, Canada
Level Contributor
5 reviews
Reviewed 11 May 2012

We stayed here as it came highly recommended from a few co-workers. Would definitely stay there again. Loved the fully equiped kitchen in our one bedroom suite that overlooked the pool/hot tub area, located on the 4th floor. I would recommend Blackstone to anyone!

Room Tip: If you are on the side with pool you can hear the pool noise a little, not terribly by any means but...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SDW-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 12 May 2012
Hi SDW-2012,

Thank you very much for coming to stay with us on the recommendation of your co-workers. I hope that we are able to welcome you back to enjoy the mountains this summer.

Cheers,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
772 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 29 April 2012

My wife and I have just returned from an excellent spring holiday at Blackstone. We just keep going back as it fits all our needs. We stayed mid week and the he weather was excellent (mid 20degC for a couple of days), we had the hot tub and pool to ourselves every day.

As previously we opted for a one bed which offered everything we wanted, well serviced kitchen, lounge, bedroom with ensuite and this time a den area, with an great price which in my book makes excellent value for money.

It was great to hear that Blackstone has also been rated as one of the top hotels in Canada by Trip Advisor.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkSil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 30 April 2012
Hello UKSil,

Thank you for coming back to Blackstone. It is very nice to hear that you had an excellent spring holiday with us. The one bedroom suites are perfect for a couple of people who would like to enjoy all aspects of our suites while they are staying with us
It is greatly appreciated to get a review from such a well travelled person.
We were VERY happy to be named of one of the top family resorts in Canada.

Cheers,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alberta
Level Contributor
256 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 26 April 2012

This is our second stay at blackstone and it was just as fabulous. The staff was beyond friendly and helpful. Our room was a two bedroom suite which was beautiful , extremely clean and had everything we needed. The beautiful kitchen is fully equipped. A nice fireplace and balcony facing the mountains just made it all the better. There is a bbq common area downstairs that we will forsure use next time. The hot tub pool area is pretty with lots of space. Note: there is no restaurant on site, but it is very close to downtown restaurants and grocery store if you want to just eat in. We are very happy we chose this lodge to stay again!!

Room Tip: I would ask for a room racing seven sisters mountain and maybe choose a higher floor
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monkeytoez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 27 April 2012
Hello dudesd,

Thank you for staying with us again. It is great to hear from repeat guest who are enjoying our resort again and again. I hope we can welcome you back soon to your home away from home in the mountains.

Sincerely,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 April 2012

We have stayed here now on three separte occasion for a total of 8 days.
The rooms are clean and hot tub is hot, what more do we really need.
Staff are super friendly.

Kiley Dare you are the reason why we keep comming back.
Back in two weeks for more skiing.
Cheers and keep up the great work.

Room Tip: Rooms in the middle seems to have better internet access.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott_783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 22 April 2012
Hi Scott_783,

Thank you very much for the kind words, the comment made my week. I am very happy to hear that you have already come three times and are coming back in two weeks to ski. I hope that the snow is still great.

See you soon,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
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calgary
2 reviews
Reviewed 18 April 2012

What a great weekend...We arrived Friday 4pm ish. Paking outfront of Condo was easy. We were checked in within 3 minutes. The front staff were quick,courteous and informative about the hotel and Canmore too.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hifi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KileyD, Front Office Manager at Blackstone Mountain Lodge by CLIQUE, responded to this review, 19 April 2012
Hello hifi69,

It is great to hear that the guest services staff was friendly and helpful. Thank you very much for staying with us. I hope we are able to welcome you back soon.

Cheers,
Kiley

Guest Service Manager
Blackstone Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Blackstone Mountain Lodge by CLIQUE

Property: Blackstone Mountain Lodge by CLIQUE
Address: 170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Canmore
#4 Romantic Hotel in Canmore
#4 Family Hotel in Canmore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Blackstone Mountain Lodge by CLIQUE 4*
Number of rooms: 126
Official Description (provided by the hotel):
Located just 20 minutes from Banff National Park in Canmore, Alberta, Blackstone Mountain Lodge adds a dash of urban polish to the untamed spirit of the Canadian Rockies. Behind our grand carriage house entrance an abundance of contemporary surprises awaits. Choose from a beautifully appointed hotel room with two queen beds or choose from luxuriously appointed one, two and three-bedroom suites. A luxuriously appointed 4 bedroom, 4 bathroom penthouse suite is also available, perfect for hosting small receptions or for discerning guests looking for some extra space. All suites feature gourmet kitchens, in suite laundry, flat screen televisions and slate fireplaces with daily housekeeping service. The Blackstone Mountain lodge features a year round outdoor heated pool with two outdoor hot tubs, state-of-the-art fitness center, heated underground parking, meeting and banquet space along with complimentary Wi-Fi throughout the resort. Delight in the unsurpassed comfort and sophistication of Canmore’s finest condo style hotel – an elegant getaway equally suited for family vacations, romantic escapes and group retreats. Find inspiration from your suite’s mountain views. Revel in all of the high-touch amenities you’d expect from a luxury resort. Cozy social areas throughout the lodge create the perfect setting for guests to savor every moment of their alpine-inspired retreat. Tucked into the mountains, our sun-drenched courtyard features hot tubs and BBQ pits with stunning views of the surrounding Rockies. A day at the lodge might consist of nothing more than a morning dip in the pool, a pampering massage in one of our private spa rooms and a stroll into Canmore to explore the charming restaurants, bistros, boutiques and microbreweries of Main Street. If you’re feeling more adventurous, the gates of Banff National Park - and world-class skiing, golf, hiking, biking and sightseeing - are just minutes away. For anything you might like to see or experience – from fly fishing lessons or a round of golf to a family dogsled adventure or whitewater rafting trip on the Kananaskis River – our helpful team of guest service agents are available 24 hours a day to help plan your next unforgettable rocky mountain adventure. For an unparalleled Rocky Mountain vacation, we welcome you to discover the award-winning Blackstone Mountain Lodge for yourself. ... more   less 
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Also Known As:
Blackstone Mountain Hotel Canmore
Blackstone Mountain Resort

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